Job summary
Glebe House Surgery would like to
appoint a flexible, hardworking, professional, friendly and caring individual
with a strong can do attitude together with excellent people
skills. A team player with great administrative and communication skills at
all levels, well organised with the ability to work under pressure, remaining
calm, focused and approachable.
This is an exciting opportunity
to join a busy, expanding and diverse GP Practice with 9500+ patients, 4 GP
Partners,1 ANP partner, 2 Salaried GP's and 1 Advanced Nurse Practitioner to work as part of a
hardworking well established and successful team.
Main duties of the job
Receive, assist and direct patients to access the appropriate service to their needs, by phone and on front desk
Answer phone calls and phone patients regarding appointments, prescriptions, results and other queries
Complete all reception tasks from other clinicians in a efficient professional manner
About us
We are a supportive and friendly practice with a patient focused ethos. General Practice today is challenging but an exciting place to work, the business strives through our team of dedicated staff to evolve, recognise and meet the needs of our patients, providing excellence, enhancing patient care and shaping the future of General Practice.
Job description
Job responsibilities
- To have a thorough knowledge of all practice procedures.
- To work in accordance of written protocols
- Answer incoming phone calls and dealing with caller's queries appropriately
- Process appointment requests / cancel or rearrange as per patients requirements
- Deal with visits requests
- Greet patients as they arrive at the practice, direct to correct waiting room
- Signpost patients to the correct service ie pharmacy, urgent eye care etc
- Send and reply to emails from outside agencies
- Process prescription requests in a timely manner
- Process patients change of address or name
- Process any online access requests
- Keep reception area and waiting room tidy
- Input data onto patients records as necessary
- Action any incoming post as necessary, frank any outhgoing post
- General admin duties such as scanning and photocopying
- Check rooms after surgeries
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Any other tasks allocated by managers
Job description
Job responsibilities
- To have a thorough knowledge of all practice procedures.
- To work in accordance of written protocols
- Answer incoming phone calls and dealing with caller's queries appropriately
- Process appointment requests / cancel or rearrange as per patients requirements
- Deal with visits requests
- Greet patients as they arrive at the practice, direct to correct waiting room
- Signpost patients to the correct service ie pharmacy, urgent eye care etc
- Send and reply to emails from outside agencies
- Process prescription requests in a timely manner
- Process patients change of address or name
- Process any online access requests
- Keep reception area and waiting room tidy
- Input data onto patients records as necessary
- Action any incoming post as necessary, frank any outhgoing post
- General admin duties such as scanning and photocopying
- Check rooms after surgeries
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Any other tasks allocated by managers
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE grade A to C in English and Maths
Experience
Essential
- Experience of working is in a customer focused role
- Experience of admin duties
Desirable
- Experience of working within a healthcare setting
- Experience of using Systmone
Personal skills
Essential
- Polite and friendly attitude
- Competent in the use of Microsoft Outlook and Office
- Able to work under pressure
- Enjoys working as part of a team
- Flexible
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE grade A to C in English and Maths
Experience
Essential
- Experience of working is in a customer focused role
- Experience of admin duties
Desirable
- Experience of working within a healthcare setting
- Experience of using Systmone
Personal skills
Essential
- Polite and friendly attitude
- Competent in the use of Microsoft Outlook and Office
- Able to work under pressure
- Enjoys working as part of a team
- Flexible
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).