Receptionist

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Processing and distributing incoming (and outgoing) mail (both paper and electronic)

Clinically code data on SystmOne

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients healthcare records as necessary

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Person Specification

Additional Requirements

Essential

• Good interpersonal and communication skills including clear diction for telephone work. Flexibility with hours to support cover for annual leave etc.

Qualifications

Essential

• Good English and Mathematics up to GCSE grade 4 (C) and above.

Desirable

• Additional relevant qualifications in Health or Social Care, BTEC NVQ Level 2/3

Experience

Essential

• No experience is required, essential training will be provided

Desirable

• Experience of working within an office environment using IT. Experience of reception duties.
• Experience within an NHS or Local Government setting Experience within Primary Care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Unity Surgery

Address

318 Westdale Lane

Mapperely

Nottingham

NG3 6EU

Employer's website

https://www.unitysurgery.co.uk/ (Opens in a new tab)