Administrator

Job description

Job responsibilities

Forest Medical Group are looking to recruit an Administrator to join our friendly team, due to our rapidly growing patient list size and expansion of the Group. The ideal candidate will already possess experience in a GP setting and would want to seek further opportunities to develop and build on an already established career.

Responsibilities Include:

Scanning of correspondence to patient clinical records

Clinical coding as required to keep patient records accurate

Direct patient queries to appropriate member of staff

To work closely with the Team Leader to ensure all data entered is consistent with the procedures and protocols

To work with the other members of the team to develop the services we offer and improve quality where possible.

Perform other duties as required

Supporting Secretarial work if needed

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with patients and carers.

Communicate effectively with other team members.

As well as the nursing team there is a need to work closely with reception, office, and dispensary staff to ensure the smooth running of the practice, reporting any problems encountered to the relevant person and ensuring that everyone is aware of the different roles within the nursing team.

There is also the need to establish and maintain good liaison with other surgeries and agencies including secondary care.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Actively reporting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Person Specification

Experience

Essential

• Proficient in the use of Microsoft Office packages, including Outlook, and able to learn new software packages
• Experience of working within a customer facing environment
• Experience of building and maintaining professional working relationships
• Excellent verbal and written communication skills, with the ability to relate to people at all levels
• Knowledge of working with a wide range of people from different backgrounds, with differing needs and requirements
• Knowledge and understanding of confidentiality and General Data Protection Regulation
• Ability to work under own initiative and understanding the limitations of the role
• Maintaining professionalism in dealing with sensitive or
• personal information
• Organisational and administrative skills including an aptitude for attention to detail
• Excellent writing and computer literacy skills
• Evidence of reliability and trustworthiness
• A willing team player with a positive attitude towards change

Employer details

Employer name

Warren Lane Doctors Surgery

Address

Warren Lane Surgery

Leicester Forest East

Leicester

Leicestershire

LE3 3LW

Employer's website

https://www.foresthousemedicalcentre.co.uk/homepage (Opens in a new tab)