Job summary
PART TIME Monday to Friday 14:00 - 18:00 pm
Receive, assist and direct
patients in accessing the appropriate service or healthcare professional in a
courteous, efficient and effective way.
Provide general assistance to the
practice team and project a positive and friendly image to patients and other
visitors, either in person or via the telephone.
Main duties of the job
- Process all general enquiries, explain procedures and make new and follow-up appointments.
- Process appointment requests for today/future appointments from patients by telephone and in person and actively process home visits/requests via patient triage
- Ensuring callers are directed to the appropriate healthcare professional
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits into the visit book, ensuring to carefully record all relevant details and referring to duty doctor where necessary.
About us
Threeways Surgery cares for around 6,400 patients in modern purpose built premises within a semi rural location.
Job description
Job responsibilities
Confidenality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Job description
Job responsibilities
Confidenality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Person Specification
Qualifications
Essential
- Experience within a healthcare environment or similar
- Experience with front facing the public
Desirable
- Experience in call handling skills
Person Specification
Qualifications
Essential
- Experience within a healthcare environment or similar
- Experience with front facing the public
Desirable
- Experience in call handling skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.