Job summary
Pinfold Medical are looking to recruit a Medical Receptionist for 16-20 hours per week. We are a very friendly and dynamic practice with approximately 9000 patients.
Working hours will vary but we are open between 7.30am to 6.30pm Monday to Thursday and 7.30am to 13.00pm on Friday.
We are looking for an enthusiastic, hardworking individual to join our current team, previous experience of working as a GP surgery receptionist would be beneficial.
We use the Emis Web clinical system and the successful candidate would be required to undertake a number of different administrative roles.
Main duties of the job
You would be working as part of the team dealing with patient queries, care navigating and booking of appointments, answering face to face queries, raising repeat prescriptions, summarising, registrations/deductions, liaising with the GPs/ Nurses/MDT team and other ad-hoc duties.
You will need to have an excellent telephone manner and experience in dealing with the public. You would need to be precise in your work and have excellent IT knowledge and skills, although specific system training will be available.
A personable, outgoing and friendly manner is important for this role.
About us
Our Practice consists of 3 GP Partners, 5 regular sessional GP's, 1 Advanced Nurse Practitioner, 2 Practice Nurses, 1 General Practice Assistant, 1 Healthcare Assistant, 8 Reception/admin team members and 1 Practice Manager.
We also have the benefit of 2 care co-ordinators, a Social Prescriber Team, a Paramedic, Mental Health Practitioner and Pharmacy Team.
Job description
Job responsibilities
Reception/Administration
- To cover reception desk, telephones and main reception duties in keeping with practice protocol in a prompt and courteous manner.
- Be polite and courteous to patients at all times projecting a positive image of the practice and always maintaining confidentiality.
- Process appointment requests from patients by telephone, online and in person.
- To be able to care navigate calls: signposting patients to relevant services or arranging appointments in surgery with the relevant clinician as appropriate.
- To have a sound and up-to-date knowledge of Local Care Pathways and local services, including the voluntary sector.
- To respond appropriately in emergency situations.
- To understand the common needs and safeguarding issues of vulnerable patient groups including children, elderly, housebound and those with long-term conditions.
- Book interpreters as and when required.
- Enter requests for home visits onto the clinical system ensuring all relevant details are recorded and where necessary refer to the appropriate services.
- To respond to and deal with all routine and complex enquiries.
- To respond to requests for results of blood tests, x-rays etc.
- Action all acute/repeat prescription requests.
- Deal with the day to day running of the computer system and enter patient information, clinical-coding as required.
- To file, both electronically and manually, photocopy and email all medical correspondence as required by the practice, both relating to patients and the practice.
- Advice patients of relevant charges for private services accept payment and issue receipts if necessary.
- Accept and hand out completed prescriptions, letters, forms and specimen bottles etc.
- Register patients for online services and deal with online prescription requests.
- To explain practice procedures and requirements to new patients and temporary patients, providing new patients with all appropriate documentation and appointments enabling them to register with the practice.
- To scan/workflow/clinically code documents in relation to patients onto their computerised record.
- Liaise with all clinical staff reporting any problems to the Practice Manager or GP Partner as appropriate.
- To be flexible in the workplace in terms of hours worked as and when the need arises.
- Undertake any other additional duties appropriate to the post as requested by the Practice Manager and to meet the needs of new developments.
Job description
Job responsibilities
Reception/Administration
- To cover reception desk, telephones and main reception duties in keeping with practice protocol in a prompt and courteous manner.
- Be polite and courteous to patients at all times projecting a positive image of the practice and always maintaining confidentiality.
- Process appointment requests from patients by telephone, online and in person.
- To be able to care navigate calls: signposting patients to relevant services or arranging appointments in surgery with the relevant clinician as appropriate.
- To have a sound and up-to-date knowledge of Local Care Pathways and local services, including the voluntary sector.
- To respond appropriately in emergency situations.
- To understand the common needs and safeguarding issues of vulnerable patient groups including children, elderly, housebound and those with long-term conditions.
- Book interpreters as and when required.
- Enter requests for home visits onto the clinical system ensuring all relevant details are recorded and where necessary refer to the appropriate services.
- To respond to and deal with all routine and complex enquiries.
- To respond to requests for results of blood tests, x-rays etc.
- Action all acute/repeat prescription requests.
- Deal with the day to day running of the computer system and enter patient information, clinical-coding as required.
- To file, both electronically and manually, photocopy and email all medical correspondence as required by the practice, both relating to patients and the practice.
- Advice patients of relevant charges for private services accept payment and issue receipts if necessary.
- Accept and hand out completed prescriptions, letters, forms and specimen bottles etc.
- Register patients for online services and deal with online prescription requests.
- To explain practice procedures and requirements to new patients and temporary patients, providing new patients with all appropriate documentation and appointments enabling them to register with the practice.
- To scan/workflow/clinically code documents in relation to patients onto their computerised record.
- Liaise with all clinical staff reporting any problems to the Practice Manager or GP Partner as appropriate.
- To be flexible in the workplace in terms of hours worked as and when the need arises.
- Undertake any other additional duties appropriate to the post as requested by the Practice Manager and to meet the needs of new developments.
Person Specification
Qualifications
Essential
- - GCSE Grade A to C in English and Maths or
- - Qualified to NVQ level 2 in Health and Social Care or
- - have equivalent experience in a relevant role
Desirable
- Desirable
- - Care Navigation
- - Medical Terminology
Experience
Essential
- - Experience of working in a front of house environment, preferably a GP Practice.
- - Knowledge of EMIS, ICE, AccuRx
- - Friendly, approachable and presentable.
- - Good IT knowledge and skills.
- - Flexible working
Person Specification
Qualifications
Essential
- - GCSE Grade A to C in English and Maths or
- - Qualified to NVQ level 2 in Health and Social Care or
- - have equivalent experience in a relevant role
Desirable
- Desirable
- - Care Navigation
- - Medical Terminology
Experience
Essential
- - Experience of working in a front of house environment, preferably a GP Practice.
- - Knowledge of EMIS, ICE, AccuRx
- - Friendly, approachable and presentable.
- - Good IT knowledge and skills.
- - Flexible working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
