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Medical Receptionist

Wellington House Surgery

Information:

This job is now closed

Job summary

The team at Wellington House Surgery are looking to recruit a friendly and enthusiastic receptionist to work with us in our rapidly developing practice.

We offer a warm and friendly patient experience, focusing on patients needs andproviding care.

As part of this role, you would work within our fast paced reception team. Enabling access to patient care and managing routine requests . Our primary focus is to assist our patients in accessing care and enabling our clinical team to provide care for our patient population.

Main duties of the job

The Role -As Receptionist working in a fast-paced team environment, the main focus of the role will be being the first point of contact for patients.

Responsibilities:

  • Answering the telephone
  • Greeting visitors / patients and providing excellent customer service
  • Booking appointments over the phone and face to face.
  • Working in a professional manner and adhering to strict confidentiality procedures at all times.
  • Processing prescription requests
  • Data Entry
  • General administration would also be involved using the full MS Office Package, Word and Excel within the role.

Experience/Training -

Experience working with SystmOne would be an advantage but is not essential.

Full in-house training will be provided to the successful candidate.

Hours and renumeration

We are currently recruiting a 23-hour position within the practice;

Tuesday & Wednesday 8.00am 6.00pm with 1 hour lunch

Fridays 8.00am 1.00pm

The starting rate meets national minimum wage requirements.This may be negotiable subject to experience.

About us

Our Practice -Situated in the up-and-coming Yorkshire town of Batley, close to the M62 / M1 Motorways. We have a list size of 9,000 patients with a varied patient demographic. We are a GMS, SystmOne Practice.

Our Team -7 GPs, 3 ACPs, 1 Paramedic, 2 Practice Nurses and 2 HCAs supported by a friendly and efficient admin team.

Our Ethos -We provide a supportive and friendly work environment which is equally focused on providing the best standards of care for our patients; as well as providing a supportive and encouraging place of work.

Date posted

22 November 2023

Pay scheme

Other

Salary

Depending on experience Meets national living wage requirements

Contract

Permanent

Working pattern

Part-time

Reference number

A4020-23-0000

Job locations

Wellington House Surgery

Henrietta Street

Batley

West Yorkshire

WF17 5DN


Job description

Job responsibilities

  • Receiving and directing patients on arrival.
  • Making new and follow up appointments for the clinical team.
  • Making referrals to third patient agencies directly involved in patient care.
  • Answering general enquiries from patients both in person and via the telephone.
  • Receiving and processing other telephone enquiries both internal and external.
  • Inputting data onto the computer system, including external correspondance.
  • Receiving and processing request for repeat prescriptions.
  • Completion of administrative task in line with the role.

Job description

Job responsibilities

  • Receiving and directing patients on arrival.
  • Making new and follow up appointments for the clinical team.
  • Making referrals to third patient agencies directly involved in patient care.
  • Answering general enquiries from patients both in person and via the telephone.
  • Receiving and processing other telephone enquiries both internal and external.
  • Inputting data onto the computer system, including external correspondance.
  • Receiving and processing request for repeat prescriptions.
  • Completion of administrative task in line with the role.

Person Specification

Skills and Qualities

Essential

  • Friendly and approachable nature.
  • Ability to work within a fast paced environment.
  • Good interpersonal skills and the ability to work as part of a team.
  • Good communication skills.
  • To respect confidentiality at all times.

Desirable

  • Basic IT skills.
  • Previous experience working within a customer facing role.

Qualifications

Desirable

  • SystmOne experience is desired but not essential.
Person Specification

Skills and Qualities

Essential

  • Friendly and approachable nature.
  • Ability to work within a fast paced environment.
  • Good interpersonal skills and the ability to work as part of a team.
  • Good communication skills.
  • To respect confidentiality at all times.

Desirable

  • Basic IT skills.
  • Previous experience working within a customer facing role.

Qualifications

Desirable

  • SystmOne experience is desired but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wellington House Surgery

Address

Wellington House Surgery

Henrietta Street

Batley

West Yorkshire

WF17 5DN


Employer's website

https://www.wellingtonhousesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Wellington House Surgery

Address

Wellington House Surgery

Henrietta Street

Batley

West Yorkshire

WF17 5DN


Employer's website

https://www.wellingtonhousesurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Danni Steadman

manager.wellingtonhousesurgery@nhs.net

01924669960

Date posted

22 November 2023

Pay scheme

Other

Salary

Depending on experience Meets national living wage requirements

Contract

Permanent

Working pattern

Part-time

Reference number

A4020-23-0000

Job locations

Wellington House Surgery

Henrietta Street

Batley

West Yorkshire

WF17 5DN


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