Job summary
Looking for between 30-37 hours per week.
About the Role
Were looking for a proactive and organised Care Coordinator to join our friendly team at Park Surgery. You'll support both patients and staff to improve care coordination, assist service performance (QOF, IIF, LCS, etc.), and assist management to ensure the practice runs smoothly day-to-day. This is a hands-on role, ideal for someone who thrives in a busy healthcare environment and is passionate about patient care and working in a larger team.
Main duties of the job
Key Responsibilities
- Coordinate patient care and support uptake of enhanced services and incentive schemes
- Assist Practice Managers in project delivery, audits, and practice development
- Collaborate with admin, reception, and nursing teams to support with staffing and workflow issues
- Maintain appointment schedules and clinical rotas
- Support with data quality, coding, and reporting requirements
- Handle internal and external communications professionally
- Contribute to compliance processes, HR admin, and new staff onboarding
- Help maintain training compliance, annual leave , and staff files
- Support the practice with promoting services via the website, leaflets, PPG, and patient comms
- Attend and minute meetings
About us
Our surgery Consists of:
Non-Clinical - 2x Practice Managers, 4x Medical Secretaries, 9x Receptionists and 2x care coordinators
Clinical - 9x GPs, 3x Practice Nurses, 1x HCA, 1x NA and 1x Phlebotomist
We also have access to a wide range of PCN Staff - including Physiotherapist, Mental health practitioners, Pharmacists, Pharmacy Technicians, Social Prescribers and Care Coordinators.
Job description
Job responsibilities
Key ResponsibilitiesPractice Support
-
Assist Practice Managers with projects, admin processes, and service improvements
-
Assist in supporting the practice hit targets for QOF, IIF, LCS, DES and related reporting requirements
-
Liaise with reception, admin, and clinical teams to resolve issues and maintain efficient workflows
-
Maintain and update clinicians appointment schedules and diaries
-
Monitor data quality, ensure accurate coding, and provide training where needed
-
Support managing claims processes and performance reporting
-
Help develop, support and implement policies, procedures, and improvement plans
Patient Services & Communication
-
Support the practice to deliver a high standard of patient experience and service delivery
-
Support with communication materials: website, noticeboards, posters, patient leaflets
-
Attend and minute meetings (including PPG), follow up on actions and communication
-
Support with audits, quality improvement projects, and significant event investigations
-
Support with patient recalls and safety-netting processes
Human Resources
-
support with organise staff and GP registrar inductions, training, and compliance documentation
-
Maintain staff records and training logs (paper and digital)
-
Support appraisals, return-to-work interviews, and annual leave coordination
-
Provide HR administrative support to Practice Managers
Job description
Job responsibilities
Key ResponsibilitiesPractice Support
-
Assist Practice Managers with projects, admin processes, and service improvements
-
Assist in supporting the practice hit targets for QOF, IIF, LCS, DES and related reporting requirements
-
Liaise with reception, admin, and clinical teams to resolve issues and maintain efficient workflows
-
Maintain and update clinicians appointment schedules and diaries
-
Monitor data quality, ensure accurate coding, and provide training where needed
-
Support managing claims processes and performance reporting
-
Help develop, support and implement policies, procedures, and improvement plans
Patient Services & Communication
-
Support the practice to deliver a high standard of patient experience and service delivery
-
Support with communication materials: website, noticeboards, posters, patient leaflets
-
Attend and minute meetings (including PPG), follow up on actions and communication
-
Support with audits, quality improvement projects, and significant event investigations
-
Support with patient recalls and safety-netting processes
Human Resources
-
support with organise staff and GP registrar inductions, training, and compliance documentation
-
Maintain staff records and training logs (paper and digital)
-
Support appraisals, return-to-work interviews, and annual leave coordination
-
Provide HR administrative support to Practice Managers
Person Specification
Experience
Essential
- What Were Looking For:
- - A team player with strong organisational and communication skills.
- - Able to work independently, prioritise tasks, and use good judgement.
- - Comfortable handling confidential information.
- - Flexible, dependable, and solutions-focused.
Desirable
- What Were Looking For:
- - Familiarity with NHS primary care systems (e.g. QOF, IIF) is desirable.
- - Previous experience in a healthcare, admin, or coordination role is a plus.
Person Specification
Experience
Essential
- What Were Looking For:
- - A team player with strong organisational and communication skills.
- - Able to work independently, prioritise tasks, and use good judgement.
- - Comfortable handling confidential information.
- - Flexible, dependable, and solutions-focused.
Desirable
- What Were Looking For:
- - Familiarity with NHS primary care systems (e.g. QOF, IIF) is desirable.
- - Previous experience in a healthcare, admin, or coordination role is a plus.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
