Dispenser

Job description

Job responsibilities

MAJOR DUTIES AND RESPONSIBILITIES OF THE POSITION:

Preparation of Prescriptions:

a. Respond to all inquiries and requests for assistance from patients and other visitors, directing them to the doctor when necessary.

b. Generate computerised prescriptions, including repeat prescriptions, upon request.

c. Arrange for the collection of prescriptions by patients and chemists.

d. Prepare prescriptions monthly for submission to the Prescription Pricing Authority and respond to any queries they may have.

e. Update patient computer records with medication changes indicated in hospital discharge letters and forms.

f. Acquire a thorough understanding of the computer programs used in dispensary operations.

Dispensing of Medication:

a. Oversee the controlled drug register, ensuring compliance with all relevant legislation.

b. Dispense urgent prescriptions and those for temporary residents as needed.

c. Offer dispensing services for all patient prescriptions.

d. Keep the dispensary area clean and well-organised.

Stock Maintenance:

a. Comprehend and comply with current practice prescribing policies, including brand usage and formulary compliance, and reorder as necessary.

b. Maintain adequate stock levels.

c. Document any bonus stock received.

d. Order from the wholesaler, accept, and unpack deliveries.

e. Process the monthly wholesaler invoice for payment.

f. Guarantee an ample supply of stationery, prescriptions, and labels.

Communication Regarding Dispensary:

a. Refer all prescription-related inquiries to the appropriate partner or the duty doctor.

b. Liaise with drug company representatives, local chemists, rest homes, our wholesaler, etc.

c. Assess the efficiency of dispensary systems and report any necessary changes or issues to the practice manager.

General Responsibilities:

Ensure complete familiarity with all computer programs that impact your work.

Maintain a tidy and organised work area.

Monitor effectiveness of the various systems you operate and report any problems or variations required

Special requirements of the post:

An understanding, acceptance and adherence to the need for strict confidentiality

An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients' enquiries and requests.

Person Specification

Skills

Essential

• To hold or be willing to study for NVQ Level 2 in Dispensing and Pharmacy Assistant programme.
• Excellent interpersonal and communication skills, with ability to communicate with people at all levels.
• IT literate
• Methodical and accurate approach to practical tasks
• Follows all Standard Operating procedures (SOPs)
• Able to prioritise workload and work under pressure without losing customer focus.
• Trustworthy and understanding on confidentiality issues.
• Punctuality and reliability.
• Flexibility to ensure daily tasks are completed.
• Able to work closely with the surgery team.
• Commitment to continuing professional development

Desirable

• Ability working under own initiative in the preparation of Monitored Dosing Systems.
• Keen to be involved in the business and understand the priorities of Filey Surgery.
• Knowledge of the services the pharmacy provides and looks to promote these whenever appropriate.
• Looks for constructive feedback to constantly improve service provided to all customers.
• Previous experience of working with SystemOne
• Previous experience of working in a Dispensary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Filey Surgery

Address

Filey Surgery

Station Avenue

Filey

North Yorkshire

YO14 9AE

Employer's website

https://www.fileysurgery.co.uk/ (Opens in a new tab)