Medical Receptionist

Job description

Job responsibilities

Be capable of covering all reception tasks as needed. Appointments Process and triage appointment requests for same-day and future appointments via patchs, telephone, or in person.

Handle visit requests efficiently. Improve patient access to primary care and help reduce pressure on GPs.

Provide clear, accurate information about the full range of services available both inside and outside the Practice, enabling patients to make informed choices. Act as a first point of contact for patients, directing them to the most appropriate source of help at the right time, in the right place, and with the right person or organisation. Computer and Administrative Tasks Use the Practice computer system to book, cancel or amend appointments, check patient information, and update patient records as necessary. Action tasks assigned to the reception team promptly.

Handle general enquiries, explain procedures and schedule new or follow-up appointments.

Process online appointment requests via Patchs. Use judgement and communication skills to manage patients without prior appointments who require urgent consultation, ensuring minimal disruption.

Explain Practice arrangements and formal requirements to new patients or those seeking temporary cover, ensuring all necessary procedures are completed.

Advise patients about letters and form requests, checking ID to maintain confidentiality in line with GDPR and Practice guidance.

Additional Duties this job description is not exhaustive. The post holder must be willing to negotiate variations in responsibilities to respond to changes within the Practice, the Primary Care Network, and NHS priorities. Undertake any other reasonable duties as required from time to time.

Person Specification

Qualifications

Essential

• GCSE grade A-C in English and Maths

Desirable

• GCSE at grade C or equivalent or 4-9, including English and Maths. Training in Admin or Clerical duties at NVQ level or above NVQ Level 2/3 in Customer Services or Health Care related Experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Friarwood Surgery

Address

Friarwood Surgery

Carleton Glen

Pontefract

West Yorkshire

WF8 1SU

Employer's website

https://www.friarwoodsurgery.co.uk/ (Opens in a new tab)