Care Navigator

Job description

Job responsibilities

DR N DUMPHY & PARTNERS

Job Description Care Navigator

Job Title -Care Navigator

Responsible to -Assistant Practice Manager

Job Purpose -To provide a focal point of contact for patients of the practice and administrative support to the Practice Team.

Duties and Responsibilities

1.Welcoming patients and visitors face to face and over telephone

2.Ensure confidentiality is maintained at all times

3.Establish reason behind visitors attendance/call to surgery in a friendly and courteous manner

4.Ensure patient is dealt with in an efficient and appropriate way

5.Shred confidential information on a regular basis

6.Observe health and safety guidelines at all times

7.Ensure enquiries/telephone calls are actioned in a prompt manner and where necessary passed to the appropriate responsible person

8.Management of Patient Registrations

Take necessary details from patient to ensure appropriate registration form is provided to patient

Ensure all required details on the registration forms are complete

Management the movement of medical records

9.Appointment management -

Verify patient by checking date of birth, address and contact details

Locate appropriate appointment type based on information provided by patient with appropriate healthcare professional

Effectively handling requests for cancellation and rearranging of appointments

Actioning requests/directions from doctors/nurses diary management

Create requests for home visits and passing clinically based messages promptly

Ensure all necessary, appropriate and relevant information is obtained to deal with problems

10.React to directions to call in patient groups where required and with appropriate training

11.Manage online access

12.Safeguard all keys, cash and accessible patient identifiable information

13.Review personal and teams responsibilities regularly

14.Use initiative and competence to identify outstanding actions and tasks accordingly

15.Action relevant tasks and responsibilities promptly, efficiently and professionally adhering to Practice protocols and staff handbook

Environment

16.Be aware of physical effort with regard to sitting for long periods and the transfer of substantial numbers of medical notes

Exposure to frequent interruptions to routine, relating to telephone calls and personal requests and demands

Be aware of the prolonged exposure to Visual Display Units (VDU) and the associated health and safety risks

Health & Safety

17.As an employee of Oakley Medical Practice you have a responsibility to

• take reasonable care of your own Health and Safety and that of any other person who may be affected by your acts or omissions at work
• co-operate in ensuring that statutory regulations, codes of practice, local policies and departmental health and safety rules are adhered to
• not intentionally or recklessly interfere with or misuse anything provided in the interests of health and safety.

Infection Prevention and Control

18.The prevention and management of acquired infection is a key priority. Any breach of infection control policies is a serious matter which may result in disciplinary action. As an employee of Oakley Medical Practice you have a responsibility to -

• ensure that your work methods are compliant with the agreed policies and procedures and do not endanger other people or yourself; and
• be aware of infection prevention and control policies, practices and guidelines appropriate for your duties and you must always follow these to maintain a safe environment for patients, visitors and staff; and
• maintain an up-to-date knowledge of infection prevention and control, policies, practices and procedures through attendance at annual mandatory updates and ongoing continuing professional development
• challenge poor infection prevention and control practices of others and to report any breaches, using appropriate mechanisms (e.g. incident reporting policy).

Information Governance

19.Oakley Medical Practice is committed to compliance with Information Governance standards to ensure that all information is handled legally, securely, efficiently and effectively. You are required to comply with the Information Governance policies and standards that are in place. Failure to do so may result in action being taken in accordance with the Practices Disciplinary Procedure.

Confidentiality and Security

20.Your attention is drawn to the confidential nature of information collected within the NHS. You are bound by your conditions of service to respect the confidentiality of any information you may come into contact with which identifies patients, employees or business information of the Practice. You also have a duty to ensure that all confidential information is held securely at all times, both on and off site.

Disclosure of Information

21.The unauthorised use or disclosure of information relating to the Practices activities or affairs, the treatment of patients or the personal details of an employee, will normally be considered a serious disciplinary offence which could result in dismissal. Upon leaving the Practices employment and at any time thereafter you must not take advantage of or disclose confidential information that you learnt in the course of your employment. Unauthorised disclosure of any of this information may be deemed as a criminal offence. If you are found to have permitted the unauthorised disclosure of any such information, you and the Practice may face legal action.

Professional Standards and Performance Review

22.As an employee of Oakley Medical Practice you have a responsibility to -

• participate in statutory and mandatory training as appropriate for the post
• maintain consistently high personal and professional standards and act in accordance with the relevant professional code of conduct
• take responsibility for the maintenance and improvement of personal and professional competence and to encourage that of colleagues and subordinates
• participate in the appraisal processes including identifying performance standards for the post, personal objective setting and the creation of a personal development plan.

Safeguarding Children and Vulnerable Adults

23.We all have a personal and a professional responsibility to identify and report abuse. This may be known, suspected, witnessed or have raised concerns. Early recognition is vital to ensuring the patient is safeguarded. Oakley Medical Practices procedures must be implemented, working in partnership with the relevant authorities. The Sharing of Information no matter how small is of prime importance in safeguarding children, young people and vulnerable adults.

As an employee you have a responsibility to ensure that -

• you are familiar with and adhere to the Safeguarding Children procedures and guidelines.
• you attend safeguarding awareness training and undertake any additional training in relation to safeguarding relevant to your role

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2 in Health and Social Care
• Experience of working with the general public
• Excellent written and oral communication skills
• IT skills
• Clear, polite telephone manner
• Time management and the ability to work to deadlines
• Problem solving skills

Desirable

• Experience of working within General Practice
• Experience of reception work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oakley Medical Practice

Address

12 Oakley Terrace

Leeds

West Yorkshire

LS11 5HT

Employer's website

https://www.oakleymedicalpractice.nhs.uk/ (Opens in a new tab)