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Litcham Health Centre

Receptionist / Secretary

Information:

This job is now closed

Job summary

We are looking for enthusiastic individuals to join our experienced reception/admin team. We are a friendly partnership looking for people to strengthen our team with the possibility of training and development.

Great communication skills are required as this will be a predominantely patient facing role.

Main duties of the job

In this role you will be required to:

  • Answer patient calls
  • Engage with patients face to face in the reception area
  • Booking appointments
  • Calling patients
  • Scan documents

As well as many other administrative tasks as required.

About us

You will be joining a happy forward thinking and caring practice thriving in great patient outcomes.

Details

Date posted

31 March 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A3997-25-0002

Job locations

Downham Market Health Centre

Paradise Road

Downham Market

Norfolk

PE38 9JE


Job description

Job responsibilities

Main Duties: 1. To provide positive, friendly and helpful customer service to our patients, both in person and on the telephone. 2. Book, confirm and cancel appointments and handle enquiries 3. Compose, print, mail and scan correspondence 4. Ensure the correct processing of administrative tasks 5. Protect patients' rights by maintaining confidentiality of personal and financial information. 6. Maintain operations by following policies and procedures; reporting needed changes. 7. Support and promote Health and Safety practice at the surgery 8. Support and cover other staff members as necessary

Job description

Job responsibilities

Main Duties: 1. To provide positive, friendly and helpful customer service to our patients, both in person and on the telephone. 2. Book, confirm and cancel appointments and handle enquiries 3. Compose, print, mail and scan correspondence 4. Ensure the correct processing of administrative tasks 5. Protect patients' rights by maintaining confidentiality of personal and financial information. 6. Maintain operations by following policies and procedures; reporting needed changes. 7. Support and promote Health and Safety practice at the surgery 8. Support and cover other staff members as necessary

Person Specification

Basic Criteria

Essential

  • Great Communication Skills

Desirable

  • Experience in primary care
  • Basic IT skills
Person Specification

Basic Criteria

Essential

  • Great Communication Skills

Desirable

  • Experience in primary care
  • Basic IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Litcham Health Centre

Address

Downham Market Health Centre

Paradise Road

Downham Market

Norfolk

PE38 9JE


Employer's website

https://www.litchamhealthcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Litcham Health Centre

Address

Downham Market Health Centre

Paradise Road

Downham Market

Norfolk

PE38 9JE


Employer's website

https://www.litchamhealthcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Tiago Pereira

tiago.pereira2@nhs.net

07500333168

Details

Date posted

31 March 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A3997-25-0002

Job locations

Downham Market Health Centre

Paradise Road

Downham Market

Norfolk

PE38 9JE


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