Job summary
We are currently looking for a Care Navigator to join our friendly and busy Practice.
You will be the first point of contact for our patients and will provide a crucial role in providing excellent customer care service.
The ideal candidate will be organised, efficient, have excellent communication skills, and be able to work well within a team.
Main duties of the job
To be the first point of contact for our patients either in-person or by telephone.
Booking appointments for patients.
Processing patient prescriptions, both manually and electronically.
Processing all incoming emails and electronic letters.
Open, sort and distribute all post throughout the Practice.
Scanning of documents, and photocopying.
Filing of patient notes.
Allocation of blood results to GPs.
Informing patients of results, and processing results accordingly.
Dealing with internal tasks from clinicians, both externally and internally.
To use the AccuRx system for patient communication.
Process new patient registrations and changes of patient addresses.
Process patient consent forms and online access requests.
Liaise with all members of staff within the Practice.
Communicate with patients in a polite and courteous manner.
Be responsible for the opening and closing of the Practice (on a rota basis).
About us
Woodhouse Health Centre is a large GP practice with over 12,000 registered patients located in south-east Sheffield. We are a long-standing, large friendly team, with excellent peer and management support
Benefits include the NHS Pension Scheme, and a holiday allowance of 6.6 weeks (including Bank Holidays).
Job description
Job responsibilities
Job Title: Care Navigator
Responsible to:Reception Manager/Practice
Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.
Duties and Responsibilities
Telephone Duties:
1. Care Navigating patients to the right clinician when booking appointments.
2. Dealing with queries from Pharmacies, Hospital and other external parties.
3. Communicating results to patients.
4. Ambulance transport bookings including blue light Ambulances.
5. Home visit requests.
6. Deal with general enquiries, compliments and complaints.
7. Contacting patients and other NHS staff.
Reception Duties:
8. Taking Registration forms from patients and checking they are accurately completed.
9. Greet and direct patients and visitors.
10. Monitor reception and waiting room areas including making patients aware of late running surgeries.
11. Making appointments as a care navigator and directing to right clinician on the front desk.
12. Opening and dating post and distributing to the right department.
13. Ensure outstanding queries are explained and handed over to next shift, as necessary.
14. Respond to needs of doctors and nurses during surgery.
15. Processing patient request for online services and subject access forms.
16. Collect payments from patients for non-NHS services.
17. Accepting samples from patients and making sure adequately labelled.
Prescriptions:
18. Processing patient prescriptions paper and online including repeat dispensing.
19. Resolving prescription queries.
General:
20. Be responsible for the opening and closing of the premises in the morning and evening including arming and disarming the alarm system.
21. Input and extract information from Practice computer system
22. Always observe health and safety guidelines
23. General housekeeping (e.g. keeping reception and waiting areas tidy).
24. Admin duties to include processing tasks, AccuRx system, allocation of blood tests to GP's and processing the acute and medication review list.
25. Task allocation by Reception Manager or the Practice Manager.
Job description
Job responsibilities
Job Title: Care Navigator
Responsible to:Reception Manager/Practice
Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.
Duties and Responsibilities
Telephone Duties:
1. Care Navigating patients to the right clinician when booking appointments.
2. Dealing with queries from Pharmacies, Hospital and other external parties.
3. Communicating results to patients.
4. Ambulance transport bookings including blue light Ambulances.
5. Home visit requests.
6. Deal with general enquiries, compliments and complaints.
7. Contacting patients and other NHS staff.
Reception Duties:
8. Taking Registration forms from patients and checking they are accurately completed.
9. Greet and direct patients and visitors.
10. Monitor reception and waiting room areas including making patients aware of late running surgeries.
11. Making appointments as a care navigator and directing to right clinician on the front desk.
12. Opening and dating post and distributing to the right department.
13. Ensure outstanding queries are explained and handed over to next shift, as necessary.
14. Respond to needs of doctors and nurses during surgery.
15. Processing patient request for online services and subject access forms.
16. Collect payments from patients for non-NHS services.
17. Accepting samples from patients and making sure adequately labelled.
Prescriptions:
18. Processing patient prescriptions paper and online including repeat dispensing.
19. Resolving prescription queries.
General:
20. Be responsible for the opening and closing of the premises in the morning and evening including arming and disarming the alarm system.
21. Input and extract information from Practice computer system
22. Always observe health and safety guidelines
23. General housekeeping (e.g. keeping reception and waiting areas tidy).
24. Admin duties to include processing tasks, AccuRx system, allocation of blood tests to GP's and processing the acute and medication review list.
25. Task allocation by Reception Manager or the Practice Manager.
Person Specification
Qualifications
Essential
- GCSE grades A to C, preferably in English and Maths
References
Essential
- Two proven references are required before a confirmation of start date is given, as per NHS employment guidance.
Experience
Essential
- Previous SystmOne experience.
- Excellent communication skills, both verbal and written.
- Experience working in a customer service role.
- Experience using Microsoft Office skills, Outlook, Word and Excel.
- Experience of working in a multi-disciplinary team.
Desirable
- Previous NHS experience.
- Experience of working with confidential material.
Person Specification
Qualifications
Essential
- GCSE grades A to C, preferably in English and Maths
References
Essential
- Two proven references are required before a confirmation of start date is given, as per NHS employment guidance.
Experience
Essential
- Previous SystmOne experience.
- Excellent communication skills, both verbal and written.
- Experience working in a customer service role.
- Experience using Microsoft Office skills, Outlook, Word and Excel.
- Experience of working in a multi-disciplinary team.
Desirable
- Previous NHS experience.
- Experience of working with confidential material.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
