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Care Navigator

Woodhouse Health Centre

Information:

This job is now closed

Job summary

We are currently looking for two Care Navigators to join our friendly and busy Practice.

You will be the first point of contact for our patients and will provide a crucial role in providing excellent customer care service.

The Ideal candidate will be organised, efficient and have excellent and strong communication skills and to be able to work well within a team.

You must be able to communicate with all health care professionals I internally and externally.

Main duties of the job

To be the first point of contact for our patients either face to face or by telephone.

Booking appointments for all clinicians.

Processing patients prescriptions manually and electronically.

Processing of all emails and electronic letters.

Distribution of Post.

Scanning.

Filing of notes.

Allocation of blood results to GPs.

Informing patients of all results.

Processing results.

Tasks from all clinicians externally and internally.

To be enable to use the ACCURX system.

Process patient registrations and change of addresses.

|Processing consent forms and On line access.

To be able to liase with all members of the Practice Team.

Registering patients at the Practice.

Contacting patients in a polite and courteous way by telephone.

Processing emails.

Photocopying.

Opening and distribution of incoming post from the hospital and external post.

Handling samples.

To be responsible for the opening and closing of the Practice.

About us

Benefits include an excellent NHS Pension.

Good Holiday Allowance.

Very Friendly Practice.

Good support system from the GPs.

Date posted

26 March 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3994-24-0002

Job locations

Woodhouse Health Centre

5-9 Skelton Lane

Woodhouse

Sheffield

S13 7LY


Job description

Job responsibilities

Job Description Receptionist

Job Title:

Receptionist

Responsible to:

Senior Receptionist / Practice Manager

Responsible for:

N/A

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.

Duties and Responsibilities

Telephone Duties

1.Care Navigating patients to the right clinician

2.Dealing with queries from Pharmacies

3.Giving out results

4.Ambulance transport bookings including emergencies

5.Home visit requests

6.Deal with general enquiries and complaints

7.Contacting patients and all NHS staff

Reception Duties

8.Taking Registration forms off patients and checking they are accurately filled in and checked by the Manager

9.Greet and direct patients and visitors

10.Monitor reception and waiting room areas including making patients aware of late running surgeries

11.Making appointments as a care navigator and directing to right clinician on the front desk

12.Opening and dating post and distributing to the right department

13.Ensure outstanding queries are explained and handed over to next shift, as necessary

14.Respond to needs of doctors and nurses during surgery

15.Processing patient request for on- line services and subject access forms

16.Collect payments from patients for non-NHS services

17.Accepting samples from patients and making sure adequately labelled > Make sure the sample pots are all

Filing

18.Pull Lloyd George notes as requested and file al notes away when summarised

Prescriptions

19.Processing patient prescriptions paper and online including repeat dispensing

20.Resolving prescription queries

21.To speak to pharmacy if needed

General

22.Be responsible for the opening and closing of the premises in the morning and evening including arming and disarming the alarm system

23.Input and extract information from Practice computer system

24.Always observe health and safety guidelines

25.General housekeeping (e.g., keeping reception and waiting areas tidy)

26.Admin duties to include processing tasks, accuRx system, and allocation of blood tests to GPs bloods to GPs and processing the acute and med review list

27. Any tasks allocation by your line Manager or the Practice Manager

Prepared by: Suzanne Wheat

Reception Manager 20th March 2024

Job description

Job responsibilities

Job Description Receptionist

Job Title:

Receptionist

Responsible to:

Senior Receptionist / Practice Manager

Responsible for:

N/A

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.

Duties and Responsibilities

Telephone Duties

1.Care Navigating patients to the right clinician

2.Dealing with queries from Pharmacies

3.Giving out results

4.Ambulance transport bookings including emergencies

5.Home visit requests

6.Deal with general enquiries and complaints

7.Contacting patients and all NHS staff

Reception Duties

8.Taking Registration forms off patients and checking they are accurately filled in and checked by the Manager

9.Greet and direct patients and visitors

10.Monitor reception and waiting room areas including making patients aware of late running surgeries

11.Making appointments as a care navigator and directing to right clinician on the front desk

12.Opening and dating post and distributing to the right department

13.Ensure outstanding queries are explained and handed over to next shift, as necessary

14.Respond to needs of doctors and nurses during surgery

15.Processing patient request for on- line services and subject access forms

16.Collect payments from patients for non-NHS services

17.Accepting samples from patients and making sure adequately labelled > Make sure the sample pots are all

Filing

18.Pull Lloyd George notes as requested and file al notes away when summarised

Prescriptions

19.Processing patient prescriptions paper and online including repeat dispensing

20.Resolving prescription queries

21.To speak to pharmacy if needed

General

22.Be responsible for the opening and closing of the premises in the morning and evening including arming and disarming the alarm system

23.Input and extract information from Practice computer system

24.Always observe health and safety guidelines

25.General housekeeping (e.g., keeping reception and waiting areas tidy)

26.Admin duties to include processing tasks, accuRx system, and allocation of blood tests to GPs bloods to GPs and processing the acute and med review list

27. Any tasks allocation by your line Manager or the Practice Manager

Prepared by: Suzanne Wheat

Reception Manager 20th March 2024

Person Specification

Qualifications

Essential

  • GCSE grades A to C, preferably in English and Maths

Desirable

  • Customer Service

Experience

Essential

  • Excellent communication skills, both verbal and written
  • Experience using Microsoft Office skills, Outlook, Word and Excel Experience working in a customer service role
  • Experience of working in a multi-disciplinary team
  • Experience of working with a range of computer software
  • Experience of good patient/customer care

Desirable

  • Previous SystmOne experience
  • Previous NHS experience
  • Experience of working with confidential material

References

Essential

  • Two proven references are required before a confirmation of start date is given, as per NHS employment guidance.
Person Specification

Qualifications

Essential

  • GCSE grades A to C, preferably in English and Maths

Desirable

  • Customer Service

Experience

Essential

  • Excellent communication skills, both verbal and written
  • Experience using Microsoft Office skills, Outlook, Word and Excel Experience working in a customer service role
  • Experience of working in a multi-disciplinary team
  • Experience of working with a range of computer software
  • Experience of good patient/customer care

Desirable

  • Previous SystmOne experience
  • Previous NHS experience
  • Experience of working with confidential material

References

Essential

  • Two proven references are required before a confirmation of start date is given, as per NHS employment guidance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodhouse Health Centre

Address

Woodhouse Health Centre

5-9 Skelton Lane

Woodhouse

Sheffield

S13 7LY


Employer's website

https://www.woodhousehealthcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Woodhouse Health Centre

Address

Woodhouse Health Centre

5-9 Skelton Lane

Woodhouse

Sheffield

S13 7LY


Employer's website

https://www.woodhousehealthcentre.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Reception Manager

Suzanne Wheat

suzanne.wheat@nhs.net

01142293095

Date posted

26 March 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3994-24-0002

Job locations

Woodhouse Health Centre

5-9 Skelton Lane

Woodhouse

Sheffield

S13 7LY


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