Job responsibilities
The Care Coordinator
responsibilities include but are not limited to the following:
1.
To work with the GPs and other primary care
professionals within the surgery to identify and manage a caseload of patients
2.
To work closely and
in partnership with the Social Prescribing Link Workers and Health and
Wellbeing Coach(es)
3.
To support patients to utilise decision aids, help
create single personalised care and support plans, in line with best practice
4.
To support the clinicians in the delivery of the QOF
and DES specifications as appropriate
5.
To help people to manage their needs through
answering queries from the patients themselves, families or the residential /
nursing home, making, and managing appointments
6.
To provide coordination and navigation with the aid
of digital tools for people and their carers across health and care services
7.
To support the coordination and delivery of MDTs
COLLABORATIVE WORKING RELATIONSHIPS:
1.
Works within the primary care
team, contributing to leadership of service evaluation and research to promote quality
improvement activity.
2.
Collaborates with other members
of the MDT, patients and their carers when managing and coordinating care.
3.
Uses healthcare technologies to
optimise service delivery, patients access, and continuity of care
MANAGEMENT:
1.
Demonstrates understanding of
the implications of national priorities for the team and/or service.
2.
Uses resources effectively to
manage patient treatment in line with local guidance and makes recommendations
for change where improvements can be made.
3.
Follows professional and
organisational policies
EDUCATION, LEARNING AND DEVELOPMENT:
It is the responsibility of the employee to comply with all
organisational and statutory requirements (e.g. health and safety, infection
control, equality and diversity, confidentiality, safeguarding adults and
children, information governance).
1.
Engages in annual appraisal,
developing objectives to inform a Personal Development Plan, which may include
360-degree appraisal and use of patient feedback.
2.
Participate in teaching and
training of medical, nursing, and all other practice staff.
3.
Supports the practice staff and
responds to requests for advice and assistance.
4.
Complete all mandatory and
statutory training required by the role.
5.
Takes responsibility for
personal development, learning and performance and maintain education through
attendance on any courses and/or study days necessary to ensure that
professional development requirements are met.
6.
Undertakes additional training
where necessary to provide enhanced services and participate in training
programmes implemented by the PCN/practices as part of this employment.
7.
Understands and demonstrates
the characteristics of a role model to members in the team and/or service.
8.
Demonstrates an understanding
of current educational policies relevant to working areas of practice and keeps
up to date with relevant clinical practice.
QUALITY
Under supervision and support of clinicians and the Practice Manager
the post-holder will strive to maintain quality within the practices, and will:
1.
Participate in clinical
governance activity and contribute to the improvement in quality of health
outcomes through audit, risk management and Quality Improvement
2.
Alerts other team members to
concerns about risk, quality, and safety
3.
Participates in investigation
of incidents and events as required
4.
Identifies, applies, and
disseminates research findings relating to own practice
5.
Collects data for audit
purposes and uses clinical audit to monitor quality in the service
6.
Contributes to the
effectiveness of the team by reflecting on own and team activities and making
suggestions on ways to improve and enhance the teams performance
7.
Works effectively with
individuals in other agencies to meet patients needs
8.
Effectively manages own time, workload,
and resources
9.
Meets timescales/deadlines for
audits and written returns to ensure that the Practice meets quality standards
and receives the designated funding
FLEXIBILITY
1.
This job description is not
intended to be exhaustive. The post-holder will be expected to adopt a flexible
attitude towards the duties outlined which may be subject to amendment at any
time in consultation with the post-holder and in line with the needs of the organisation.
2.
The post holder may be required
to fulfil other duties, as agreed with the practice manager to meet the needs
of the organisation. This will involve travel to other sites within the organisation.
Other:
1.
Regularly undertake travel to a
variety of sites across, this will be the residential / nursing homes which the
practice supports
2.
The post holder will be
required to support events, meetings, or conferences; these may involve travel
in and beyond the usual work base