Receptionist

Job description

Job responsibilities

The Receptionist(s) will assist with the smooth running of reception, dealing with telephone and face to face requests and queries. Responsible for all front of house services and patient signposting.

The ability to use own judgement, resourcefulness and common sense, work under pressure whilst remaining calm is essential as is the ability to work as part of a team. A flexible and cooperative approach is essential.

Ideally we are looking for someone with previous medical receptionist experience, although applicants with transferable skills should also apply as full training will be given.

Adhering to health and safety, confidentiality, polices and procedures.

Reception duties and responsibilities:

Answering the telephone in a professional manner aiming to answer calls in a timely manner and within 3-5 rings where possible. Assist patients with their queries and signpost them to the most appropriate appointment or service.

Prioritising whether calls are urgent or routine and booking patients face to face and via telephone adhering to book on the day slots.

Taking accurate and relevant telephone messages

Daily use of SystmOne clinical system

Deal with all enquiries at the front desk and explain practice polices, giving patients the appropriate paperwork where necessary and taking payment when required.

Dealing appropriately with visit requests and emergency calls

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To have a thorough knowledge of all practice procedures

Registration of temporary patients

Open incoming mail and forward to the appropriate person/team

Ensure internal mail and samples are sent with the delivery

Record and pass on messages to clinicians via tasks

Process repeat prescription requests in accordance to practice guidelines.

Promote and provide patients with the help and services the Practice can offer which will enable a better patient experience

Effectively manage own time, workload and resources

Liaise with other parties, such as the pharmacy or other healthcare workers , in a courteous manner as required for patient care purposes

Ensuring that all public areas are kept tidy and safe at all times.

Fulfil the practice premises requirements on your appointed days. This includes opening up, locking up, ensuring the building is secure and operating the burglar alarm

Liaise with the management team to identify shortfalls in service provision to improve services to patients or improve the efficiency of the practice

Attend meetings and undertake further training as required. Such meetings and training may be outside the normal working hours of the post holder

Any other duties appropriate to the post as delegated by the Reception Manager, the operational manager or GP Partners

To work in accordance with written protocols

Working as a flexible member of the team to ensure the smooth running of the practice. This may include working overtime to cover absent colleagues or taking on other duties as appropriate.

Person Specification

Qualifications

Essential

• General Education to GCSE or equivalent

Experience

Essential

• Smart, polite and confident
• Team working
• Flexible
• Self motivated
• Organised
• Adhere to confidentiality polices and other policies and procedures
• Use initiative

Desirable

• Medical receptionist experience
• Understanding of TPP SystmOne clinical system
• Time management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Maples Family Medical Practice

Address

35 Hill Street

Hinckley

LE10 1DS

Employer's website

http://www.maplesfamilymedicalpractice.nhs.uk/welcome,25331.htm (Opens in a new tab)