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Healthier West Wirral Primary Care Network

Services Care Coordinator

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This job is now closed

Job summary

Healthier West Wirral Primary Care Network have an exciting, new opportunity for a Services Care Coordinator. This is an administrative role that will specialize in patient bookings.

We require the Services Care Coordinator to work between 30 and 37.5 hours per week across Monday-Friday.

Main duties of the job

  • The Services Care Coordinator will be responsible for staff rotas including planning for annual leave and study time, so good organisational and interpersonal skills are essential.
  • Support the planning and coordination of all service clinics, including making patient bookings and sending patient texts.
  • setting up clinical session using Emis software.
  • Team Coordinator will be expected to carry out general administrative work and adhoc office duties from time to time to support our clinical teams.

About us

Who are we..?

Healthier West Wirral PCN supports a population of over 70,000 patients across 6 different Practices including Marine Lake Medical Practice, Heswall and Pensby Group Practice, Commonfield Road Surgery, Upton Group Practice, West Wirral Group Practice and Greasby Group Practice.

We are an ambitious and forward thinking organisation that has already had much success building a large PCN team including Physician Associates, Phamracists, Care Coordinators and Paramedics.

Details

Date posted

22 November 2023

Pay scheme

Other

Salary

£11.80 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3984-23-0015

Job locations

Office A2

Arrowe Brook Road

Birkenhead

CH49 0AB


Job description

Job responsibilities

KEY RESPONSIBILITIES:

  • To have a thorough knowledge of all PCN policies and procedures.
  • To work in accordance of written protocols.
  • Provide administrative support for management and clinical staff.
  • being first point of contact for matters relating to Patient bookings.
  • planning and organising call and recall of patient proactive care appointments.
  • Setting up clinics on Emis. Reviewing and amending clinics when needed. Advising management regarding appointment utilisation and patient demand.
  • Creating weekly staff rota ensuring this is effectively communicated to staff and practices.
  • Supporting workload of other Coordinators in the team when needed.
  • providing support to reception teams when required (this may result in rare occasional Saturday working)

  • monitoring data and preparing KPIs reports

  • Running searches for patient safety alerts and other medicines safety work

Job description

Job responsibilities

KEY RESPONSIBILITIES:

  • To have a thorough knowledge of all PCN policies and procedures.
  • To work in accordance of written protocols.
  • Provide administrative support for management and clinical staff.
  • being first point of contact for matters relating to Patient bookings.
  • planning and organising call and recall of patient proactive care appointments.
  • Setting up clinics on Emis. Reviewing and amending clinics when needed. Advising management regarding appointment utilisation and patient demand.
  • Creating weekly staff rota ensuring this is effectively communicated to staff and practices.
  • Supporting workload of other Coordinators in the team when needed.
  • providing support to reception teams when required (this may result in rare occasional Saturday working)

  • monitoring data and preparing KPIs reports

  • Running searches for patient safety alerts and other medicines safety work

Person Specification

Qualifications

Essential

  • No Formal Qualifications required

Knowledge and Skills

Essential

  • -The Team Coordinator will need to have good IT skills and an eye for detail.
  • -Creating a large staff rota will require good planning and exceptional record keeping skills.
  • -Working in General Practice requires an understanding and appreciation of confidentiality and data protection.
  • - Good communication skills are essential for this role. You will be expected to attend meetings, send emails and communicate via telephone.
Person Specification

Qualifications

Essential

  • No Formal Qualifications required

Knowledge and Skills

Essential

  • -The Team Coordinator will need to have good IT skills and an eye for detail.
  • -Creating a large staff rota will require good planning and exceptional record keeping skills.
  • -Working in General Practice requires an understanding and appreciation of confidentiality and data protection.
  • - Good communication skills are essential for this role. You will be expected to attend meetings, send emails and communicate via telephone.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Healthier West Wirral Primary Care Network

Address

Office A2

Arrowe Brook Road

Birkenhead

CH49 0AB


Employer's website

https://www.commonfieldroadsurgerywirral.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Healthier West Wirral Primary Care Network

Address

Office A2

Arrowe Brook Road

Birkenhead

CH49 0AB


Employer's website

https://www.commonfieldroadsurgerywirral.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

PCN Operations Manager

Samantha Steele

samantha.steele7@nhs.net

07706736508

Details

Date posted

22 November 2023

Pay scheme

Other

Salary

£11.80 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3984-23-0015

Job locations

Office A2

Arrowe Brook Road

Birkenhead

CH49 0AB


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