Job responsibilities
Main
Duties and Responsibilities:
Personnel and Training
Managing
the administrative staff and non-clinical management of nursing staff, and
taking lead responsibility in staff appraisal and in organising recruitment
selection, induction and training.
Ensuring
contracts of employment are provided to all staff and that all relevant
employment legislation is followed. Ensuring the Practices employment policies
and procedures are comprehensive and up to date.
Maintain
standards of work, improving deficient areas, ensure adequate normal levels of
staffing, monitor overtime claims in liaison with departmental lead GP, ensure
patient confidentiality and foster in all staff the need to maintain
confidentiality at all times.
Monitor
skill-mix and deployment of staff, ensure all staff are appropriately trained
to fulfil their roles, organise, administer and as necessary participate in
staff training.
Motivate
individuals and team to promote efficient and effective team working, promote
the provision of high standards of patient care.
When
necessary, initiate practice disciplinary procedures and when required,
initiate practice grievance procedures.
Encourage an open and non-judgemental response when things go wrong so
that members of the team feel able to be open about possible errors so that
lessons may be learnt, improving the standard of care.
Finance and Profitability
Oversee
the bookkeeping, petty cash and other financial aspects of the Practice
including payroll and NHS pension scheme arrangements with the Assistant
Practice Manager.
Ensuring
that all income and expenditure due to or made by the Practice is received or
recorded in the accounts of the Practice and preparing financial reports for
the partners.
Administration and Management
- Implement the decisions of the partnership
- Ensure practice income is
maximised from all income streams including QoF, enhanced services, DSQS,
private income etc
- Ensure practice conforms to
standards required for the Care Quality Commission (CQC).
- Convene meetings, prepare agendas,
take or delegate minutes and ensure action points completed.
- Ensure practice procedures and
protocols are reviewed and updated as necessary
- Ensure and maintain adequate
disaster recovery procedures in place and that all staff know how to
access this information.
- Oversee appropriate systems for
handling and recording of cash and other payments (see practice fraud
policy).
- Apply Practice
policies, standards and guidance
- Discuss with
other members of the team how the policies, standards and guidelines will
affect own work
- Participate in
audits where appropriate
Information Technology
Responsibility
for the computer system including organising any maintenance and developments
to the system. Ensuring compliance with Data Protection legislation.
Premises and Equipment
Responsibility
for security, repairs, insurance and maintenance of premises, services and
equipment.
Ensuring
that the Practice complies with current legislation and Health and Safety
Executive guidelines. Develop,
institute, review to ensure compliance
in safe working practices e.g. infection control, general cleanliness,
hazard awareness such as sharps disposal etc
Carry
out regular risk assessments.
Ensure
all accidents or dangerous incidents are investigated, recorded, reported where
necessary, and follow-up undertaken and lessons learned and disseminated.
Patient Services
Implementing
and maintaining systems and procedures to ensure adequate provision of services
to patients.
Deal
with all enquiries and complaints from patients effectively and efficiently to
promote patient satisfaction.
Plan,
develop and implement systems and procedures for patient advice and
information.
Reviewing
and updating the Practice Booklet/website, Practice publicity and health
education material.
Future Planning
Preparing
a Practice Business Plan, Annual Report and Practice aims and objectives as
required by the partners
Keeping
abreast of developments within the NHS that might impinge on the Practice or
individual partners and offering options for consideration by the partners.
External Relationships
Ensuring efficient internal and
external communication including being the focal point for contact with the
Primary Care Organisation, solicitor, accountant and other bodies
Confidentiality
In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
In
the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to
patients and their carers, Practice staff and other healthcare
workers. They may also have access
to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential.
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way
that recognizes the importance of peoples rights, interpreting them in a
way that is consistent with Practice procedures and policies, and current
legislation
- Acting in a way
that recognizes the importance of peoples rights, interpreting them in a
way that is consistent with Practice procedures and policies, and current
legislation
- Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such training to include:
- Participation in
an annual individual performance review, including taking responsibility
for maintaining a record of own personal and/or professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality
The
post-holder will strive to maintain quality within the Practice, and will:
- Alert other team
members to issues of quality and risk
- Assess own
performance and take accountability for own actions, either directly or
under supervision
- Contribute to the
effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
- Work effectively
with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Communication
The post-holder
should recognize the importance of effective communication within the team and
will strive to:
- Communicate
effectively with all practice team members
- Communicate
effectively with patients and carers and take part in the Manor Farm
Patent Participation Group as necessary
- When requested
within the practice, arrange meetings as necessary: partners, staff,
attached staff, education.
- Liaise with other
NHS & non- NHS organisations, CCGs and other practices. Report back to the partners/team as
appropriate from meetings attended.
- Promote the
caring image of the practice and of good practice-patient relationships.
