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Kings Norton Surgery

Receptionist

The closing date is 09 September 2025

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Job summary

A receptionist serves as the first point of contact for patients at the Surgery, providing a crucial role in ensuring smooth and efficient operations.

Main duties of the job

As a receptionist you will receive, assist and direct patients in accessing the most appropriate service or healthcare professional in a courteous, efficient and effective way. We therefore need someone with excellent interpersonal skills, keyboard and IT skills, knowledge of EMIS Web clinical system is desirable but no essential. Previous experience as a Medical Receptionist is preferred, although full training will be provided.

An understanding of the importance of confidentiality in the workplace and an ability to follow data protection policies and guidelines is essential.

The successful applicant will benefit from working in a pleasant, friendly environment, to include NHS Pension.

About us

RVHP Is a friendly team driven practice. We value reliability, responsibility, good communication and the ability to adapt to changing situations.

Details

Date posted

26 August 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3972-25-0003

Job locations

The Kings Norton Surgery

66 Redditch Road

Kings Norton

Birmingham

B38 8QS


Keynell Covert Surgery

33 Keynell Covert

Birmingham

B30 3QT


Ash Tree Surgery

1536 Pershore Road

Stirchley

B30 2NW


Job description

Job responsibilities

Greeting patients warmly upon arrival, either in person or over the phone, to create a positive first impression.

Answering enquires - Providing information about services, directing enquiries to appropriate personnel.

Co-ordinating communication - Acting as a liaison between patients, medical staff and other departments, ensuring effective communication.

Managing correspondence and performing other clerical tasks as needed.

Ensuring compliance with GDPR and maintaining the confidentiality of patient information.

Job description

Job responsibilities

Greeting patients warmly upon arrival, either in person or over the phone, to create a positive first impression.

Answering enquires - Providing information about services, directing enquiries to appropriate personnel.

Co-ordinating communication - Acting as a liaison between patients, medical staff and other departments, ensuring effective communication.

Managing correspondence and performing other clerical tasks as needed.

Ensuring compliance with GDPR and maintaining the confidentiality of patient information.

Person Specification

Experience

Essential

  • Communication skills, clear and professional telephone manner, ability to communicate sensitively with patients, good written and verbal communication skills, Friendly, approachable and empathetic attitude, strong attention to detail for booking appointments. Good time management.

Desirable

  • Experience of working in a GP practice. Experience using GP clinical systems (e.g EMIS web) flexibility with working patterns. This is a 30 hour position working over 5 days per week.
Person Specification

Experience

Essential

  • Communication skills, clear and professional telephone manner, ability to communicate sensitively with patients, good written and verbal communication skills, Friendly, approachable and empathetic attitude, strong attention to detail for booking appointments. Good time management.

Desirable

  • Experience of working in a GP practice. Experience using GP clinical systems (e.g EMIS web) flexibility with working patterns. This is a 30 hour position working over 5 days per week.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Kings Norton Surgery

Address

The Kings Norton Surgery

66 Redditch Road

Kings Norton

Birmingham

B38 8QS


Employer's website

https://www.kingsnortonsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Kings Norton Surgery

Address

The Kings Norton Surgery

66 Redditch Road

Kings Norton

Birmingham

B38 8QS


Employer's website

https://www.kingsnortonsurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Practice Manager

Jo Reed

jo.reed@nhs.net

01214582550

Details

Date posted

26 August 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3972-25-0003

Job locations

The Kings Norton Surgery

66 Redditch Road

Kings Norton

Birmingham

B38 8QS


Keynell Covert Surgery

33 Keynell Covert

Birmingham

B30 3QT


Ash Tree Surgery

1536 Pershore Road

Stirchley

B30 2NW


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