Job summary
As a Medical Call handler, you will be the first point of
contact for patients, carers, and other healthcare providers. Your role is to
handle incoming calls efficiently and empathetically, ensuring accurate
information is recorded and passed on to the appropriate clinical teams.
Main duties of the job
The following are the core responsibilities of the Medical
Call Handler. There may be on occasion, a requirement to carry out other tasks;
this will be dependent upon factors such as workload and staffing levels:
Maintaining and monitoring the practice
appointment system
Answer incoming phone calls, transferring
calls or dealing with the callers request appropriately.
Signpost patients to the correct serviced.
Process incoming and outgoing mail when needed.
Initiating contact with and responding to requests from patients team members and external third parties.
Process letters as requested.
Photocopy documentation as required.
File
and store records as required.
Data
entry of new and temporary registrations and relevant patient information as
required.
Input
data into the patients healthcare records as necessary.
Attaching
scanned documents to patients healthcare records
Manage
all queries/tasks (including administrative queries) as necessary in an
efficient manner.
Carry out system searches as requested.
Maintain
a clean. tidy effective working area always.
Monitor
and maintain the reception area and notice boards.
Support all clinical staff with general tasks as
requested.
About us
Secondary Responsibilities In addition to the primary
responsibilities the Medical Call Handler may be requested to:
Support administrative and reception staff. Providing cover during staff absences.
Complete
opening and closing procedures in accordance with the duty rota.
Informing
the relevant staff member to order stationary when needed
Job description
Job responsibilities
The following are the core responsibilities of the Medical
Call Handler. There may be on occasion, a requirement to carry out other tasks;
this will be dependent upon factors such as workload and staffing levels:
Maintaining and monitoring the practice
appointment system
Answer incoming phone calls, transferring
calls or dealing with the callers request appropriately.
Signpost patients to the correct serviced.
Process incoming and outgoing mail when needed.
Initiating contact with and responding to,
requests from patients, team members and external third parties.
Process letters as requested.
Photocopy documentation as required.
File
and store records as required.
Data
entry of new and temporary registrations and relevant patient information as
required.
Input
data into the patients healthcare records as necessary.
Attaching
scanned documents to patients healthcare records
Manage
all queries/tasks (including administrative queries) as necessary in an
efficient manner.
Carry out system searches as requested.
Maintain
a clean. tidy effective working area always.
Monitor
and maintain the reception area and notice boards.
Support all clinical staff with general tasks as
requested.
Job description
Job responsibilities
The following are the core responsibilities of the Medical
Call Handler. There may be on occasion, a requirement to carry out other tasks;
this will be dependent upon factors such as workload and staffing levels:
Maintaining and monitoring the practice
appointment system
Answer incoming phone calls, transferring
calls or dealing with the callers request appropriately.
Signpost patients to the correct serviced.
Process incoming and outgoing mail when needed.
Initiating contact with and responding to,
requests from patients, team members and external third parties.
Process letters as requested.
Photocopy documentation as required.
File
and store records as required.
Data
entry of new and temporary registrations and relevant patient information as
required.
Input
data into the patients healthcare records as necessary.
Attaching
scanned documents to patients healthcare records
Manage
all queries/tasks (including administrative queries) as necessary in an
efficient manner.
Carry out system searches as requested.
Maintain
a clean. tidy effective working area always.
Monitor
and maintain the reception area and notice boards.
Support all clinical staff with general tasks as
requested.
Person Specification
Qualifications
Essential
- Excellent communication and listening skills
- Ability to remain calm and focused under pressure
- Strong attention to detail and IT literacy
- Previous experience in a customer service setting
- GCSE Maths and English ( grade c or above)
Desirable
- . Previous experience in healthcare or customer service setting
- . Emis / System One / Vision user skills
- . NVQ Level 2 in Health and Social Care
- .
Person Specification
Qualifications
Essential
- Excellent communication and listening skills
- Ability to remain calm and focused under pressure
- Strong attention to detail and IT literacy
- Previous experience in a customer service setting
- GCSE Maths and English ( grade c or above)
Desirable
- . Previous experience in healthcare or customer service setting
- . Emis / System One / Vision user skills
- . NVQ Level 2 in Health and Social Care
- .
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
