Job summary
If you are professional and personable and keen to provide
outstanding service to our patient population then this could be the role for
you.
The ideal candidate would be a confident communicator with
excellent customer service and administration skills and with previous
experience in a public facing role.
Main duties of the job
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and signposting patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
About us
Here at The Cambridge Practice , We like to promote a healthy Work-Home-Life balance, with that adjustments have been made to the working pattern allowing a day off during the week.
Core Hours: 08:00- 18:30 4days a week - Monday to Friday.
Every month The Patient Services Team have structured meetings to keep on top of the evolving changes in primary care. Every quarter we have a Team building exercise, this in turn strengthens our robust team and in keeping with our friendly workspace.
The aims of The
Cambridge Practice are to provide the highest possible health care to our
patients in a setting which is appropriate to the needs of the practice
population. As a Practice we have commitment to provide our patients with
effective and efficient health care services, in a sensitive, caring, and
confidential manner. Our care delivery systems make the best use of all
available financial and human resources.
Job description
Job responsibilities
The following are the core responsibilities of the Medical Call Handler. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment systemb. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.c. Signpost patients to the correct serviced. Process incoming and outgoing mail when needed.e. Initiating contact with and responding to, requests from patients, team members and external third parties.f. Process letters as requested.g. Photocopy documentation as required.h. File and store records as required.i. Data entry of new and temporary registrations and relevant patient information as required.j. Input data into the patients healthcare records as necessary.k. Attaching scanned documents to patients healthcare recordsl. Manage all queries/tasks (including administrative queries) as necessary in an efficient manner.m. Carry out system searches as requested.n. Maintain a clean, tidy, effective working area always.o. Monitor and maintain the reception area and notice boards.p. Support all clinical staff with general tasks as requested.
Secondary Responsibilities In addition to the primary responsibilities, the Medical Receptionist may be requested to:a. Support administrative and reception staff, providing cover during staff absences.b. Complete opening and closing procedures in accordance with the duty rota.c. Informing the relevant staff member to order stationary when needed.
Job description
Job responsibilities
The following are the core responsibilities of the Medical Call Handler. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment systemb. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.c. Signpost patients to the correct serviced. Process incoming and outgoing mail when needed.e. Initiating contact with and responding to, requests from patients, team members and external third parties.f. Process letters as requested.g. Photocopy documentation as required.h. File and store records as required.i. Data entry of new and temporary registrations and relevant patient information as required.j. Input data into the patients healthcare records as necessary.k. Attaching scanned documents to patients healthcare recordsl. Manage all queries/tasks (including administrative queries) as necessary in an efficient manner.m. Carry out system searches as requested.n. Maintain a clean, tidy, effective working area always.o. Monitor and maintain the reception area and notice boards.p. Support all clinical staff with general tasks as requested.
Secondary Responsibilities In addition to the primary responsibilities, the Medical Receptionist may be requested to:a. Support administrative and reception staff, providing cover during staff absences.b. Complete opening and closing procedures in accordance with the duty rota.c. Informing the relevant staff member to order stationary when needed.
Person Specification
Qualifications
Essential
- Preferred but not essential.
Desirable
- Preferred but not essential.
Administration Preferred but not essential.
Essential
- Preferred but not essential.
Desirable
- Preferred but not essential.
Preferred but not essential.
Essential
- Preferred but not essential.
Desirable
- Preferred but not essential.
Experience
Essential
- Preferred but not essential.
Desirable
- Preferred but not essential.
Person Specification
Qualifications
Essential
- Preferred but not essential.
Desirable
- Preferred but not essential.
Administration Preferred but not essential.
Essential
- Preferred but not essential.
Desirable
- Preferred but not essential.
Preferred but not essential.
Essential
- Preferred but not essential.
Desirable
- Preferred but not essential.
Experience
Essential
- Preferred but not essential.
Desirable
- Preferred but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
