Job summary
The Cambridge Practice are currently recruiting within our Patient Services Team.
We have full time positions available at 37.5 hours per week, 08:00am starts and 18:30pm finishes, Monday to Friday.
Rate of pay is discussed as part of the interview process.
Applicant with previous experience on the systems we use is desirable but not essential as training is provided in house.
The Cambridge Practice offer amazing pension contributions inline with the NHS pension.
Main duties of the job
The Post holder
will:- Act as the central point of contact for patients,
distribution of information, messages, and enquiries for the clinical team.- Liaising with multidisciplinary team members and
external agencies such as secondary care and community service providers.
- You will use computer systems to capture patient
information along with being expected to demonstrate self-directed learning and
practice.
- Working quickly and calmly as a call handler.
- Take essential details about the patient's condition
by asking relevant questions using a pre triage protocol and documenting the
information onto the clinical records.- Actively signpositing patients to the most appropriate
source of care.- The systems we use at our Practice are Emis web, Docman, Bright HR, Bluestream and QCS - an applicant with previous experience on these systems is desirable but not essential as training is provided in house.
About us
We are Aldershot's largest GP Practice,
supporting the healthcare needs of over 22,000 patients in the local area. We
are located at two sites with our main surgery at Aldershot Centre for Health
and a branch surgery on Lower Farnham Road.
The Cambridge Practice have a variety of Clinical
staff who support us in ensuring we are working in partnership with patients, staff, and our
community to improve health and wellbeing for all. We are deeply involved within our community and often hold fundraising events, to raise money and awareness for local charities.
The Cambridge Practice promotes and supports all
staff development and progression, as we are a training practice.
Job description
Job responsibilities
To be responsible for undertaking a wide range
of Patient Services and administrative duties and the provision of general
support to the multidisciplinary team.
Duties can include but are not limited
to:- Greeting, and directing patients- Patient registration- Booking
appointments- Processing of information (electronic and hard copy)- Assisting patients as required. To act as the central point of contact for
patients, the distribution of information, messages, and enquiries for the
clinical team, liaising with multidisciplinary team members and external
agencies such as secondary care and community service providers.
Job description
Job responsibilities
To be responsible for undertaking a wide range
of Patient Services and administrative duties and the provision of general
support to the multidisciplinary team.
Duties can include but are not limited
to:- Greeting, and directing patients- Patient registration- Booking
appointments- Processing of information (electronic and hard copy)- Assisting patients as required. To act as the central point of contact for
patients, the distribution of information, messages, and enquiries for the
clinical team, liaising with multidisciplinary team members and external
agencies such as secondary care and community service providers.
Person Specification
Experience
Essential
- Whilst experience is preferred and desirable, it is not a requirement as in house training is provided.
Desirable
- Whilst Experience is preferred and desirable, it is not a requirement as in house training is provided.
Qualifications
Essential
- Whilst it is preferred and desirable to have GCSE grade A to C in English and Maths, it is not a requirement as in house training is provided.
Desirable
- Whilst it is preferred and desirable, this is not a requirement, as in house training is provided.
Knowledge
Essential
- Preferred good communication and customer service skills.
Desirable
- Basic IT skills desirable, do provide in house training.
Knowledge
Essential
- Good communication and customer service skills.
- Polite and confident.
- Flexible and cooperative.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
- Using own Initiative as well as working part of a team
Desirable
- Basic IT skills desirable, do provide in house training.
Person Specification
Experience
Essential
- Whilst experience is preferred and desirable, it is not a requirement as in house training is provided.
Desirable
- Whilst Experience is preferred and desirable, it is not a requirement as in house training is provided.
Qualifications
Essential
- Whilst it is preferred and desirable to have GCSE grade A to C in English and Maths, it is not a requirement as in house training is provided.
Desirable
- Whilst it is preferred and desirable, this is not a requirement, as in house training is provided.
Knowledge
Essential
- Preferred good communication and customer service skills.
Desirable
- Basic IT skills desirable, do provide in house training.
Knowledge
Essential
- Good communication and customer service skills.
- Polite and confident.
- Flexible and cooperative.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
- Using own Initiative as well as working part of a team
Desirable
- Basic IT skills desirable, do provide in house training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
