Job summary
We are seeking an experienced and proactive Operations Manager to lead and oversee the day-to-day operational delivery of our primary care services. This role is pivotal in ensuring the practice runs efficiently, safely, and in line with NHS contractual, regulatory, and performance requirements.
The Operations Manager will work closely with GP Partners, clinical leads, and the wider management team to support high-quality patient care through effective workforce management, service planning, governance, and continuous improvement.
Main duties of the job
- Lead the day-to-day operational management of primary care services, ensuring smooth and efficient running of clinics and support functions
- Manage and support non-clinical staff, including rota planning, performance management, recruitment, and training
- Oversee operational compliance, including CQC standards, health & safety, HR policies, and NHS contractual obligations
- Monitor and improve service performance, capacity, and patient access
- Support delivery of PCN and enhanced services, working across practices where required
- Manage operational aspects of change projects, service development, and transformation initiatives
- Act as a key point of contact between clinical teams and external stakeholders
- Ensure systems and processes are robust, efficient, and continuously improved
About us
We are a well-established primary care organisation committed to delivering high-quality, patient-centred healthcare to our local community. Working within the NHS framework, we provide a wide range of general practice and enhanced services, supporting the health and wellbeing of a diverse patient population.
Our organisation is part of a collaborative primary care system, working closely with partner practices, Primary Care Networks (PCNs), and local health and care providers to improve access, outcomes, and continuity of care for patients. We place strong emphasis on teamwork, innovation, and continuous service improvement.
We are proud of our inclusive and supportive working culture, where staff are encouraged to develop their skills, contribute ideas, and play an active role in shaping the future of primary care. We recognise the vital role our non-clinical teams play in enabling clinicians to deliver safe, effective, and compassionate care.
This is an exciting opportunity to join an organisation that values leadership, operational excellence, and a commitment to high standards in patient care.
Job description
Job responsibilities
Key Duties and Responsibilities
Operational Management
- Lead and oversee the day-to-day operations of the practice/PCN, ensuring services run smoothly and efficiently
- Ensure appropriate systems, processes, and controls are in place to support service delivery
- Manage clinic capacity, patient flow, and access to services
- Oversee estates, facilities, and health & safety arrangements
People Management
- Line manage non-clinical staff, including administrative, reception, and operational teams
- Lead on recruitment, induction, training, rota management, and performance management
- Promote staff engagement, wellbeing, and a positive working culture
- Support workforce planning to meet service demand
Governance, Compliance & Risk
- Ensure compliance with CQC standards, NHS contractual requirements, and organisational policies
- Lead on operational aspects of clinical governance, audits, and quality improvement
- Manage risk registers, incidents, and complaints in line with policy
- Ensure data protection, confidentiality, and information governance compliance
Service Delivery & Performance
- Monitor and improve operational performance against agreed targets and KPIs
- Support delivery of enhanced services, PCN DES requirements, and local initiatives
- Identify opportunities for service improvement, efficiency, and innovation
- Support business continuity planning and resilience
Finance & Resources
- Support budget management, cost control, and value-for-money initiatives
- Oversee operational aspects of procurement and resource management
- Work with finance colleagues to ensure accurate invoicing, payments, and reporting
Stakeholder Engagement
- Act as a key liaison between clinical teams, commissioners, and external partners
- Represent the organisation at operational meetings as required
- Support effective communication across practices and teams
Person Specification
Essential
- Experience in an operations, practice management, or senior administrative role within healthcare
- Strong understanding of primary care or NHS operational environments
- Proven people management and leadership skills
- Excellent organisational, problem-solving, and communication skills
- Ability to manage competing priorities and work under pressure
Desirable
- Experience working in GP practice or PCN settings
- Knowledge of CQC requirements and NHS contractual frameworks
- Experience supporting service change or transformation projects
- Relevant management qualification or willingness to work towards one
Other Requirements
- Commitment to equality, diversity, and inclusion
- Willingness to work flexibly to meet service needs
- Commitment to continuous professional development
Job description
Job responsibilities
Key Duties and Responsibilities
Operational Management
- Lead and oversee the day-to-day operations of the practice/PCN, ensuring services run smoothly and efficiently
- Ensure appropriate systems, processes, and controls are in place to support service delivery
- Manage clinic capacity, patient flow, and access to services
- Oversee estates, facilities, and health & safety arrangements
People Management
- Line manage non-clinical staff, including administrative, reception, and operational teams
- Lead on recruitment, induction, training, rota management, and performance management
- Promote staff engagement, wellbeing, and a positive working culture
- Support workforce planning to meet service demand
Governance, Compliance & Risk
- Ensure compliance with CQC standards, NHS contractual requirements, and organisational policies
- Lead on operational aspects of clinical governance, audits, and quality improvement
- Manage risk registers, incidents, and complaints in line with policy
- Ensure data protection, confidentiality, and information governance compliance
Service Delivery & Performance
- Monitor and improve operational performance against agreed targets and KPIs
- Support delivery of enhanced services, PCN DES requirements, and local initiatives
- Identify opportunities for service improvement, efficiency, and innovation
- Support business continuity planning and resilience
Finance & Resources
- Support budget management, cost control, and value-for-money initiatives
- Oversee operational aspects of procurement and resource management
- Work with finance colleagues to ensure accurate invoicing, payments, and reporting
Stakeholder Engagement
- Act as a key liaison between clinical teams, commissioners, and external partners
- Represent the organisation at operational meetings as required
- Support effective communication across practices and teams
Person Specification
Essential
- Experience in an operations, practice management, or senior administrative role within healthcare
- Strong understanding of primary care or NHS operational environments
- Proven people management and leadership skills
- Excellent organisational, problem-solving, and communication skills
- Ability to manage competing priorities and work under pressure
Desirable
- Experience working in GP practice or PCN settings
- Knowledge of CQC requirements and NHS contractual frameworks
- Experience supporting service change or transformation projects
- Relevant management qualification or willingness to work towards one
Other Requirements
- Commitment to equality, diversity, and inclusion
- Willingness to work flexibly to meet service needs
- Commitment to continuous professional development
Person Specification
Experience
Essential
- Experience in o9perations management/practice management in Primary Care
- Strong understanding or Primary Care operational environments.
- proven people management and leadership skills
- Excellent organisational, problem solving and communication skills
Desirable
- Experience working in Primary Care
Person Specification
Experience
Essential
- Experience in o9perations management/practice management in Primary Care
- Strong understanding or Primary Care operational environments.
- proven people management and leadership skills
- Excellent organisational, problem solving and communication skills
Desirable
- Experience working in Primary Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.