Job summary
GP receptionist's duties primarily revolve aroundmanaging the front desk and administrative tasks in a general practitioner's office.They are often the first point of contact for patients, handling tasks like greeting patients, scheduling appointments, and managing patient records.They also play a key role in communication, answering phones, taking messages, and directing inquiries to the appropriate healthcare professional.
Main duties of the job
Patient Interaction & Communication:
- Greeting patients:Providing a warm and professional welcome to patients and visitors.
- Answering phones:Handling incoming calls, taking messages, and directing calls to the appropriate staff.
- Scheduling appointments:Booking appointments for patients with doctors, nurses, or other healthcare professionals.
- Managing patient records:Ensuring patient information is accurate and up-to-date, including updating records and filing documents.
- Handling patient inquiries:Addressing patient questions and concerns, providing information about services, and assisting with forms.
Administrative & Clerical Tasks:
- Managing patient records:Filing, retrieving, and maintaining both physical and electronic patient records.
- Processing prescriptions:Handling requests for repeat prescriptions and ensuring they are processed correctly.
- Managing correspondence:Handling incoming and outgoing mail, faxes, and other correspondence.
- Maintaining the reception area:Ensuring the reception area is clean and organized.
About us
Belgrave Medical Centre is a well-established NHS GP Practice. In this Practice we believe that it is our responsibility to help maintain people in good health rather than simply to treat them when they are ill.
For these reasons we work as a team of doctors, nurses and health visitors. We link to the local community-based psychiatric teams, other support teams, drug dependency groups, alcohol support services and social services.
The Practice values areCompassion, Aspiration, Respect and Equality CARE.
In addition to treating minor ailments, we also provide specialist management of long-term conditions including dedicated clinics such as health checks and baby clinics. We also provide an online service so that you can book an appointment or request a prescription at anytime and anywhere.
Job description
Job responsibilities
Medical Receptionists perform a variety of duties in order to support the medical staff and its patients. They are the main liaisons of a medical facility, interacting with patients and medical staff. They act as mediators in communication. A Medical Receptionists duties and responsibilities also include:
- Answering phones and forwarding calls to the appropriate party, or taking down messages for forwarding later
- Collecting patient information and providing it to relevant medical leads
- Tracking availability and preparing patients before their appointments
- Informing medical staff when a patient has arrived or is waiting
- Ensuring that each patient has the proper documentation and sign-in sheets
- Handling correspondence and file transfers
- Checking on medical staff throughout the day
Job description
Job responsibilities
Medical Receptionists perform a variety of duties in order to support the medical staff and its patients. They are the main liaisons of a medical facility, interacting with patients and medical staff. They act as mediators in communication. A Medical Receptionists duties and responsibilities also include:
- Answering phones and forwarding calls to the appropriate party, or taking down messages for forwarding later
- Collecting patient information and providing it to relevant medical leads
- Tracking availability and preparing patients before their appointments
- Informing medical staff when a patient has arrived or is waiting
- Ensuring that each patient has the proper documentation and sign-in sheets
- Handling correspondence and file transfers
- Checking on medical staff throughout the day
Person Specification
Experience
Essential
- A medical receptionist needs a combination of strong communication, organizational, and technical skills, along with excellent customer service and interpersonal abilities. They should be reliable, adaptable, and able to maintain confidentiality while working under pressure. Key qualities include a positive attitude, problem-solving skills, and the ability to work both independently and as part of a team.
Desirable
- Medical Terminology:
- Knowledge of basic medical terminology can be helpful in understanding patient needs and communicating with medical staff.
- Experience with Medical Software:
- Familiarity with specific practice management systems like SystmOne can be an advantage.
- Experience in a Healthcare Setting:
- Previous experience working in a similar role, particularly in a GP surgery, can be beneficial.
Person Specification
Experience
Essential
- A medical receptionist needs a combination of strong communication, organizational, and technical skills, along with excellent customer service and interpersonal abilities. They should be reliable, adaptable, and able to maintain confidentiality while working under pressure. Key qualities include a positive attitude, problem-solving skills, and the ability to work both independently and as part of a team.
Desirable
- Medical Terminology:
- Knowledge of basic medical terminology can be helpful in understanding patient needs and communicating with medical staff.
- Experience with Medical Software:
- Familiarity with specific practice management systems like SystmOne can be an advantage.
- Experience in a Healthcare Setting:
- Previous experience working in a similar role, particularly in a GP surgery, can be beneficial.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.