Medical Receptionist

Job description

Job responsibilities

The following are the core responsibilities of the medical receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.

Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition

Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

Process patient requests for appointments

Process repeat prescription requests

Action incoming emails

Scan patient-related documentation and attach scanned documents to patients healthcare records

Initiate contact with and respond to requests from patients, team members and external agencies

Enter read/SNOMED CT code data on Systmone

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and noticeboards

Support all clinical staff with general tasks as requested

Undertake all mandatory training and induction programmes

Contribute to public health campaigns (e.g., flu clinics) through advice or direct care

Offer flexibility to cover team absence where possible

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• Active signposting or Care Navigator training qualification
• Customer Service qualification (NVQ) or equivalent

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure

Desirable

• SystmOne user skills

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Problem-solver with the ability to process information accurately and
• effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure/in stressful situations
• Able to communicate effectively and understand the needs of the
• patient
• Effectively utilise resources
• Punctual and committed to supporting the team

Experience

Essential

• Experience of working with the public

Desirable

• Experience of working in a healthcare setting
• Experience of working in a primary care environment

Other requirements

Essential

• Disclosure Barring Service (DBS) check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Hassan and Dr Zia

Address

Batley Health Centre

130 Upper Commercial Street

Batley

West Yorkshire

WF17 5ED

Employer's website

https://www.batleyhealthcentre.co.uk/ (Opens in a new tab)