North Sedgemoor Primary Care Network Manager

Job description

Job responsibilities

Job responsibilities

The PCN practices have agreed to work together to deliver the NHS Long Term Plan and Network Contract Enhanced Service. The post holder will be expected to deliver local strategic objectives and to deliver the following priorities:

1. Support the sustainability and resilience of GP Practices in North Sedgemoor PCN.

2. Support the implementation and co-ordination of the North Sedgemoor PCN as per the NHS Long Term Plan.

3. Maintain the sustainability of the workforce in view of the growing demand for service.

4. Supporting change management across the Primary Care Network.

5. To fulfil the requirements of the Network Contract DES.

Key Roles & Responsibilities:

• To work closely with the Clinical Director, PCN Executives and PCN Board to provide operational support and guidance to enable the Network to meet its agreed aims and objectives.
• Strategic Management and Planning.
• Keep abreast of current affairs and identify potential threats and opportunities.
• Contribute to PCN strategy; formulate objectives and research and develop ideas for future PCN organisational development.
• Monitor and evaluate performance of the PCN against objectives; identify and manage change- Develop and maintain effective communication both within the PCN and with relevant outside agencies.
• Prepare and annually update the PCN Strategic Development Plan (and any other written information requested by the PCN management committee), oversee the implementation of the aims and objectives.
• Attend relevant local meetings in agreement with the Clinical Director and line manager; to share views and liaise with member practices and other agencies and relevant parties.
• Operational Management - human resource, financial management, organisational management of North Sedgemoor PCN.
• Support PCN GP Practices and ensure effective two-way communication between practices and the PCN

Financial Management

• Financial administration and reconciliation of financial funds and maintaining accurate financial records.
• Preparing a PCN budget/forecast and share a regular financial update to keep members informed.
• Administer and monitor pay and reimbursement for staff.
• Contracts management with other organisations in the project.
• Creation and submission of funding bids.
• Liaison with PCN Accountants.

Human Resources Management

• Oversee the recruitment and retention of staff employed on PCN /Network projects, as well as support early planning of further recruitment.
• Ensure that all PCN staff are legally and gainfully employed. Monitor skill-mix and deployment of staff, aligned to direction given from the Clinical Director.
• Ensure that PCN staff have appropriate pre-employment and governance checks, have suitable induction, and are adequately trained to fulfil their role.
• Ensure that there is effective appraisal and monitoring systems for PCN employees.
• Support and mentor PCN staff, both as individuals and as team members where appropriate. Implement effective systems for the resolution of disputes and grievances including the disciplinary system.
• Keep abreast of changes in employment legislation.
• Maintain up to date HR documentation (including job descriptions, employment contracts, DB5, Mandatory Training, immunisation records and employment policies).
• Maintain adequate staffing levels to meet PCN/Network commitments.

Data and IT Management

• Managing the collection of data for continuous quality improvement.
• Ensuring team members have access to lT to tenable them to successfully perform in their job roles. Develop and management of any websites and social media to be utilised by the PCN.
• Manage information governance to include development and implementation of information sharing agreements, completion of data privacy impact assessments and other matters around GDPR.
• Liaise with the ICB/NHSE regarding systems procurement, IT funding and national lT development programmes.

Marketing and PR Communications

• Develop and update promotional literature (to include any social media and internet platforms) to promote the PCN to the healthcare community and public.
• Develop and implement a public relations programme to promote North Sedgemoor PCN (to include attendance and presentations at events hosted by the Network, Somerset ICB, NHSE etc.). Attendance at meetings to include operational meetings, executive team meetings, steering group meetings and external meetings of value to the project.

General

• Keep a log of PCN projects, milestones and objectives tracking progress of these objectives ensuring clear communication to the Clinical Director, Executive and Board of progress including timely and clearly highlighting any areas of risk.
• Overseeing meeting schedules, minute taking, preparation (including Agendas) and distribution of papers within 7 days of Meetings.
• To include completion of agendas and minute taking for virtual meetings keeping a list of actions to be undertaken and followed up as appropriate.

Primary support to the Clinical Director in their roles and responsibilities

• Supporting the CD to provide strategic and clinical leadership to the network, developing and implementing strategic plans, leading and supporting quality improvement and performance across member practices {including professional leadership of the Quality and Outcomes Framework Quality Improvement activity across the network).
• Influencing, leading, and supporting the development of excellent relationships across the network to enable collaboration.
• Supporting the CD to provide strategic leadership for workforce development, through assessment of clinical skillmix and development of network workforce strategy.
• Supporting network implementation of agreed service changes and pathways, working closely with member practices, the wider PCN and the commissioner to develop, support and deliver local improvement programmes aligned to national and local priorities.
• Take a leadership role in supporting staff, public and stakeholder engagement.
• Developing relationships and working closely with other network Clinical Directors, clinical leaders of other health and social care providers, local commissioners and Local Medical Committees.
• Attending meetings as required on behalf of the Clinical Director or the Network and feeding back to the PCN members.
• Prepare and annually update the Network Strategic Development Plan (and any other written information requested by the PCN Boad, oversee the implementation of the aims and objectives and feedback on progress at Network meetings.

Person Specification

Skills & Atributes

Essential

• High level of interpersonal and communication skills.
• The ability to analyse and interpret and collate information.
• Strong negotiation skills.
• Experience of managing and leading a team of staff.
• Ability to use initiative, make decisions and solve problems independently and to know when to refer upwards.
• Ability to provide and receive sensitive information in a confidential manner, resolve quer3is and conflict by using tact, diplomacy, and emotional intelligence.
• Ability to manage a complaints procedure.
• Ability to manage and appraisal process.
• Ability to engage with external agencies and stakeholders to represent the PCNs interests.
• Ability to manage and prioritise own workload and work unsupervised.
• Must be IT literate to an advanced level.

Qualifications

Essential

• Degree level education
• or
• management qualification
• or
• training/experience of working at graduate level

Experience

Essential

• Specialist knowledge of working in an administrative and business environment and its systems and practices including projects, business/strategic planning and information management.
• Up to date knowledge of employment law and its application.
• A minimum of 2 years experience of working in a senior management role.

Desirable

• Knowledge of primary care contracting and commissioning
• Experience working in primary care or the wider NHS.
• Knowledge of NHS structures and or organisational relationships

Personal Qualities

Essential

• Ability to work under pressure of multiple demands.
• Demonstrates a high degree of self-awareness.
• Has an insight into own learning and development needs.
• Has developed personal resilience.
• The successful applicant must be flexible and able to adapt to ever an ever-changing environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Sedgemoor PCN

Address

Axbridge & Wedmore Medical Practice

The Surgery, Houlgate Way,

Axbridge,

Somerset

BS26 2BJ

Person Specification

Qualifications

Essential

• .

Desirable

• .

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Sedgemoor PCN

Address

Axbridge & Wedmore Medical Practice

The Surgery, Houlgate Way

Axbridge

Somerset

BS26 2BJ