Medical Receptionist GP Surgery

Job description

Job responsibilities

We are a small, friendly GP practice in Birmingham, providing patient-centred care to our local community. This role is mainly for afternoon shifts, and applicants should be comfortable working independently, with an understanding of our lone working policy. Our close-knit team of doctors, nurses, pharmacists, and support staff work together in a supportive environment, where your contribution will be valued.

Key ResponsibilitiesPatient-Facing Duties

• Greet patients with a friendly and professional manner, both in person and over the phone

• Deal with patient queries via phone, email, and face-to-face with empathy and confidentiality

• Manage appointments using EMIS, including booking, amending, and cancellations

• Call patients for reviews of long-term conditions and screening programmes

• Act as a chaperone for a GP when required

Administrative Duties

• Maintain accurate patient records using EMIS and Docman

• Process new patient registrations and deductions

• Handle referrals and support clinicians with correspondence

• Produce prescriptions and reports as directed by clinicians

• Support repeat prescription requests and NHS App / Accurx communications

• Provide general administrative support to clinicians and the wider practice team

• Assist with scanning, filing, and processing documents into patient records

Team & Practice Support

• Collaborate with colleagues to ensure smooth day-to-day operations

• Cover reception duties when other staff are absent

• Participate in regular staff training sessions and keep all mandatory training up to date

• Contribute to continuous improvement in patient services

• Benefits

  • NHS pension scheme / company pension

  • Flexitime (where possible)

  • Free parking on site

  • Employee discount scheme

  • Supportive, close-knit team environment

Person Specification

Qualifications

Essential

• What Were Looking For
• Essential:
• Previous experience as a Medical Receptionist in a GP practice
• Proficiency in EMIS, Accurx, and Docman
• Knowledge of patient registrations and referrals
• Strong communication and interpersonal skills
• Excellent organisational abilities and attention to detail
• Ability to manage multiple tasks in a busy environment
• Commitment to patient confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bloomsbury Medical Centre

Address

30 Bloomsbury St

Nechells

Birmingham

B7 5BT

Employer's website

https://www.bloomsburysurgerynechells.nhs.uk/ (Opens in a new tab)