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Liscard Group Practice

Medical Receptionist/Administrator

Information:

This job is now closed

Job summary

We are looking for a Medical Receptionist / Administrator to join our friendly, hardworking team.

This is a part time role of 15.5 hours per week worked over 3 days on a set rota as follows; Tuesday 12:30-18:00, Wednesday 8:00-12:30 and Friday 12:30-18:00.

Successful applicants are expected to have some flexibility to provide cover for sickness/annual leave during our opening hours which are Mon 7:45-20:00 and Tues-Fri 7:45-18:30.

Main duties of the job

We are looking for somebody who has a polite telephone manner, good IT skills and experience in a busy customer care environment.

The ideal candidate will have reception and/or administrational experience as well as excellent customer service and communication skills and be able to work as part of a team.

Previous experience of working in a GP Practice with EMIS is desirable but not essential as training will be given.

About us

We are a friendly, organised, well-established 2-Partner Practice located in modern purpose-built premises, serving the Wallasey area.

We are always striving to improve the care that we offer and build a strong highly skilled team to deliver this care.

We are also part of the 4 practices that make up the Wallasey Wellbeing Primary Care Network which has an excellent track record for collaboration, care and support.

Benefits: NHS pension scheme, Blue Light Card discount service, on-site secure free parking.

Details

Date posted

08 October 2024

Pay scheme

Other

Salary

£11.44 an hour Rising to £11.66/hr after probation period

Contract

Permanent

Working pattern

Part-time

Reference number

A3941-24-0000

Job locations

Liscard Group Practice

Victoria Central health centre

Mill Lane, Wallasey

CH44 5UF


Job description

Job responsibilities

Provide general reception and administrative duties as part of a team.

Provide a helpful, friendly and welcoming service to our patients.

Answer telephones promptly ensuring that all in-coming lines are covered at all times.

Care Navigation: Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Manage multiple inboxes.

Process prescription requests.

Deal with ad hoc queries from patients and other healthcare professionals.

Assist other members of the practice team as required.

Job description

Job responsibilities

Provide general reception and administrative duties as part of a team.

Provide a helpful, friendly and welcoming service to our patients.

Answer telephones promptly ensuring that all in-coming lines are covered at all times.

Care Navigation: Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Manage multiple inboxes.

Process prescription requests.

Deal with ad hoc queries from patients and other healthcare professionals.

Assist other members of the practice team as required.

Person Specification

Experience

Essential

  • IT Skills, good telephone manner

Desirable

  • Experience of working in a GP Practice, Use of Outlook, Emis and Docman

Qualifications

Essential

  • A good standard of general education.

Desirable

  • GCSE Grade A-C (or equivalent) in English and Maths.
Person Specification

Experience

Essential

  • IT Skills, good telephone manner

Desirable

  • Experience of working in a GP Practice, Use of Outlook, Emis and Docman

Qualifications

Essential

  • A good standard of general education.

Desirable

  • GCSE Grade A-C (or equivalent) in English and Maths.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Liscard Group Practice

Address

Liscard Group Practice

Victoria Central health centre

Mill Lane, Wallasey

CH44 5UF


Employer's website

https://liscardgrouppracticewirral.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liscard Group Practice

Address

Liscard Group Practice

Victoria Central health centre

Mill Lane, Wallasey

CH44 5UF


Employer's website

https://liscardgrouppracticewirral.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Victoria Dodge

cmicb-wi.liscardpm@nhs.net

01516384764

Details

Date posted

08 October 2024

Pay scheme

Other

Salary

£11.44 an hour Rising to £11.66/hr after probation period

Contract

Permanent

Working pattern

Part-time

Reference number

A3941-24-0000

Job locations

Liscard Group Practice

Victoria Central health centre

Mill Lane, Wallasey

CH44 5UF


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