Medicine and Recall Care Coordinator - 12-month Fixed Term Contract

Job description

Job responsibilities

The duties and responsibilities may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Clinical Contracts Manager, dependent on current and evolving practice workload and staffing levels:

o Input prescription orders on the clinical system

o Answer medication queries from patients, staff members, community pharmacies and care homes

o Create tasks and assist clinicians in managing document workflow relating to prescriptions

o Promotion of electronic repeat dispensing and online ordering

o Work with Prescribers to provide a responsive repeat prescription service, in accordance with any relevant and appropriate policy, protocol, or template.

o Liaise with patients and healthcare providers to obtain correct prescription information.

o Manage prescription requests from vulnerable/high priority patients and care home residentsCollate information from medication related queries and forward to an appropriate healthcare professional in a timely manner.

o Bring any queries to the attention of the relevant Prescriber to include under and over usage.

o Be aware of monitoring requirements for selected drugs or categories of drugs and follow up/monitoring required.

o Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secure.

o Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines.

o Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions.

o Liaise with pharmacies on the supply of prescribed drugs, alert clinicians of any supply issues and forward information on the recommended alternative.

o Liaise with external pharmacy services and patients to resolve queries and communicate changes to medications.

o Build good working relationships with local Pharmacies to help enable the Practice prescription service.

o Carry out prescribing audits.

o Actioning medicines safety alerts

o To utilise population health intelligence to proactively identify other cohorts of patients, working with the clinical team to plan, implement and track interventions and report on the success of these.

o To signpost to the relevant members of the practice team and outside organisations as appropriate

o To coordinate, attend and provide administrative support for MDT meetings. To disseminate information from these meetings to other practice staff as necessary

o To coordinate visits or arrange appointments at the practice for patients on the caseload.

o To maintain monthly recall searches and ensure patients are attending their Long-Term condition appointments. Following up on those not attending

o To maintain accurate and up to date records of patient contacts, entering notes onto EMIS

o Co-ordinate and liaise with patient services manager on promoting National and local Health campaigns.

o Use language line to communicate with patients who may otherwise not engage with our services.

Person Specification

Qualifications

Essential

• NA

Desirable

• NA

Experience

Essential

• - Experience of working in the NHS with knowledge and understanding of the roles of the NHS organisation and of the primary care sector.
• - Experience of working in a clinical environment (either general practice, hospital or community pharmacy) and good knowledge of medications.
• - Highly literate and numerate with an excellent eye for detail
• Possess excellent communication skills both verbal and written, and demonstrate the ability to communicate complex information transparently and effectively.
• - Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email, video conference and face to face.
• - Able to demonstrate a high level of IT skills (Microsoft word, excel, data).
• - To be able to demonstrate being adaptive and comfortable with change.
• - Evidence of strong team working skills.
• - Excellent organisation and planning skills, able to meet changing priorities and time frames.
• - Able to cope with unexpected situations and provide solutions to problems.
• - Evidence of ability to complete tasks to a high standard with minimal supervision.
• - Flexible and adaptable and able to demonstrate the ability to make good decisions under pressure and deliver on deadlines.
• - Required to work collaboratively and build good relationships with others, possessing excellent negotiation skills.
• - Ability to cope under pressure with a considerable and varied workload.

Desirable

• - Good practical and conceptual knowledge of healthcare improvement methods and practices.
• - Experience of successfully developing and implementing projects.
• - Experience of working in a multi-site environment.
• - Full UK driving licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hedena Health Ltd

Address

207 London Road

Headington

Oxford

OX3 9JA

Employer's website

https://www.hedenahealth.co.uk (Opens in a new tab)