Job summary
We are offering an opportunity for a
Medical Secretary to join our incredibly friendly and innovative practice, in
the centre of Oxford.
Main duties of the job
The primary objective is to provide secretarial and administrative support to all members of the practice teams at Hedena Health including Branch Surgeries and to co-ordinate and maintain an effective and efficient referral service to support patients and the clinical team.
About us
Are you looking to join a progressive, thriving organisation at
the forefront of providing high quality patient-centric care in Oxford?
Would you like to work for an organisation that genuinely cares
for its staff as well as its patients?
With 26,000
patients, Hedena Health is one of Oxford's largest providers of Primary
Healthcare services. From 3 sites in the Headington area, we run team-based
care, to ensure the best for our patients.
Work-life
balance is incredibly important to us. We are a training practice and therefore
focus on teamwork and training, with a monthly half-day training curriculum and
annual staff Away Day in which we often focus on wellbeing. As well as fresh
fruit being provided for staff, homemade cakes and goodies are a staple in our
staff room! In our recent employee satisfaction survey, 95% of our respondents
agreed that Hedena is a great place to work!
Job description
Job responsibilities
Main Duties and
Responsibilities:
- Lexacom
transcription (audio typing of referrals, patient letters, medical reports,
coroner reports, solicitor reports, retinal screening)Secretaries
EMIS Patient Tasks
-
Secretaries
EMIS Patient Tasks
-
Secretaries
Outlook Emails
-
Secretaries
Docman Workflow
-
Process
NHS e-referrals (choose and book) to facilitate patient secondary care
appointments + advice and guidance with specialities ie ENT Berkshire,
Rheumatology, Dermatology, Endocrinology etc
-
Ensure
referral read codes are added to patient referrals on EMIS and link document
-
Telephone
liaison, responding to patient and secondary care services relating to
referrals
-
Process
Email advice and monitor responses, ensuring data filed to patient notes
-
Manage
referral templates/proformas, ensuring completed correctly by clinicians
-
Chase
up missing reports, secondary care correspondence, results of investigations,
and appointments relating to patient referrals
-
Manage
NHS Right to Choose Referrals for ADHD and Autism assessments
-
Casenotes
access requests for clinical and non-clinical staff and assist with access to
missing data for clinical staff
-
Manage
NHS e-referrals work list (cancelled/rejected appointments/outstanding letters/triage
responses/2ww reports/Advice & Guidance requests and responses)
-
Upload
digital photos relating to referrals/emails for advice to patient notes
-
Scan
documents to patient notes to accompany patient letters(ad-hoc)
-
AccuRx
triage, adding contact details for service providers and action secretaries
inbox from triage
-
ICE
community phlebotomy referrals, check requests & hospital appointments
-
EMIS
appointments patient appts + adding to Acute Triage & Pharmacist triage
-
EMIS
All Records View outside organisation information tracking of
consultations/corres
-
Cerner
Portal hospital appointments/correspondence/investigations
-
Minute
clinical meetings as required [Palliative Care]
-
Bereavement
Protocol - secretaries
Other:
-
Log
all outgoing correspondence managed by secretarial team on Excel spreadsheet
-
Upload
referral data to AccuRx and Practice Index (practice intranet)
-
Contacts
update contacts on excel spreadsheet and AccuRx
-
Filing,
Photocopying and file management
-
Any
other task reasonably delegated and considered appropriate to the post.
Job description
Job responsibilities
Main Duties and
Responsibilities:
- Lexacom
transcription (audio typing of referrals, patient letters, medical reports,
coroner reports, solicitor reports, retinal screening)Secretaries
EMIS Patient Tasks
-
Secretaries
EMIS Patient Tasks
-
Secretaries
Outlook Emails
-
Secretaries
Docman Workflow
-
Process
NHS e-referrals (choose and book) to facilitate patient secondary care
appointments + advice and guidance with specialities ie ENT Berkshire,
Rheumatology, Dermatology, Endocrinology etc
-
Ensure
referral read codes are added to patient referrals on EMIS and link document
-
Telephone
liaison, responding to patient and secondary care services relating to
referrals
-
Process
Email advice and monitor responses, ensuring data filed to patient notes
-
Manage
referral templates/proformas, ensuring completed correctly by clinicians
-
Chase
up missing reports, secondary care correspondence, results of investigations,
and appointments relating to patient referrals
-
Manage
NHS Right to Choose Referrals for ADHD and Autism assessments
-
Casenotes
access requests for clinical and non-clinical staff and assist with access to
missing data for clinical staff
-
Manage
NHS e-referrals work list (cancelled/rejected appointments/outstanding letters/triage
responses/2ww reports/Advice & Guidance requests and responses)
-
Upload
digital photos relating to referrals/emails for advice to patient notes
-
Scan
documents to patient notes to accompany patient letters(ad-hoc)
-
AccuRx
triage, adding contact details for service providers and action secretaries
inbox from triage
-
ICE
community phlebotomy referrals, check requests & hospital appointments
-
EMIS
appointments patient appts + adding to Acute Triage & Pharmacist triage
-
EMIS
All Records View outside organisation information tracking of
consultations/corres
-
Cerner
Portal hospital appointments/correspondence/investigations
-
Minute
clinical meetings as required [Palliative Care]
-
Bereavement
Protocol - secretaries
Other:
-
Log
all outgoing correspondence managed by secretarial team on Excel spreadsheet
-
Upload
referral data to AccuRx and Practice Index (practice intranet)
-
Contacts
update contacts on excel spreadsheet and AccuRx
-
Filing,
Photocopying and file management
-
Any
other task reasonably delegated and considered appropriate to the post.
Person Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Person Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
