Hedena Health Ltd

Administrator (Resourcing)

The closing date is 16 June 2025

Job summary

We are now seeking an enthusiastic and motivated Administrator to join our HR Department.

The main responsibility of this role is to support the Resources Officer to ensure efficient and effective clinical resource administration across all 3 Oxford sites, making sure that all sites are adequately resourced and working within safe parameters.

Main duties of the job

You will support administration for the weekly clinical rota and implement it for all sites, according to the clinical rota protocol and agreed organisation targets

You will add sessions (appointment templates) to Hedenas clinical diary (EMIS) and ensure that rota and EMIS diaries are accurate.

The successful candidates will have excellent IT skills (particularly excel). Familiarity with IT systems such as EMIS would be desirable.

You will need to be comfortable with changing circumstances, display a compassionate nature and be able to provide exceptional customer service.

Prior NHS experience is not essential but would be advantageous. Benefits include 5 weeks annual leave and NHS Pension Scheme.

About us

Are you looking to join a progressive, thriving organisation at the forefront of providing high quality patient-centric care in Oxford?

Would you like to work for an organisation that genuinely cares for its staff as well as its patients?

With 26,000 patients, Hedena Health is one of Oxford's largest providers of Primary Healthcare services. From 3 sites in the Headington area, we run team-based care, to ensure the best for our patients.

Work-life balance is incredibly important to us. We are a training practice and therefore focus on teamwork and training, with a monthly half-day training curriculum and annual staff Away Day in which we often focus on wellbeing. As well as fresh fruit being provided for staff, homemade cakes and goodies are a staple in our staff room! In our recent employee satisfaction survey, 95% of our respondents agreed that Hedena is a great place to work!

We are now seeking an enthusiastic and motivated Administrator to join our HR Department.

Details

Date posted

16 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3940-25-0009

Job locations

207 London Road

Headington

Oxford

OX3 9JA


Job description

Job responsibilities

Clinical Resources & HR

-Ensure efficient and effective clinical resource administration across both Oxford sites, making sure that all sites are adequately resourced and working within safe parameters.

-Create the clinical weekly rota, using the Omni HR rota system

- Implement the clinical resources rota for both sites, according to the clinical rota protocol and agreed organisation targets Add sessions (appointment templates) to Heden as clinical diary (EMIS) and ensure that the Omni rota and EMIS diaries are accurate.

- Add sessions (appointment templates) to Hedenas clinical diary (EMIS) and ensure that the Omni rota and EMIS diaries are accurate.

- Maintain Clinical leave records and help to ensure the sites are safely staffed during leave.

- Implement resourcing plans for any centre closures due to training or meetings

- Implement the Enhanced Access plan rota, ensuring staff are rotad in and Enhanced Access hours are filled each week

- Maintain leave records & a leave planner for all staff, which is accessible via our rota system (Omni HR) This will include all additional hours worked either recorded as time in lieu or paid via a payroll adjustment (through Omni and Practice Index).

- Ensure all Rota protocols are up to date on Practice Index and Clinical resourcing pages and remove any outdated policies

- Appointment number updating and reporting

IM&T

-Basic network house-keeping

General Administrative Duties

-Provide general administration for the HR Manager as required.

- Approve and authorise clinical timesheets, ensuring correct budget codes are being used

Meetings

-Attend regular team meetings and deliver reports to colleagues as required

- Attend other meetings as required

Health and Safety

-Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

-Carry out any other tasks/duties reasonably delegated by the HR Manager, or the Practice Manager.

Job description

Job responsibilities

Clinical Resources & HR

-Ensure efficient and effective clinical resource administration across both Oxford sites, making sure that all sites are adequately resourced and working within safe parameters.

-Create the clinical weekly rota, using the Omni HR rota system

- Implement the clinical resources rota for both sites, according to the clinical rota protocol and agreed organisation targets Add sessions (appointment templates) to Heden as clinical diary (EMIS) and ensure that the Omni rota and EMIS diaries are accurate.

- Add sessions (appointment templates) to Hedenas clinical diary (EMIS) and ensure that the Omni rota and EMIS diaries are accurate.

- Maintain Clinical leave records and help to ensure the sites are safely staffed during leave.

- Implement resourcing plans for any centre closures due to training or meetings

- Implement the Enhanced Access plan rota, ensuring staff are rotad in and Enhanced Access hours are filled each week

- Maintain leave records & a leave planner for all staff, which is accessible via our rota system (Omni HR) This will include all additional hours worked either recorded as time in lieu or paid via a payroll adjustment (through Omni and Practice Index).

- Ensure all Rota protocols are up to date on Practice Index and Clinical resourcing pages and remove any outdated policies

- Appointment number updating and reporting

IM&T

-Basic network house-keeping

General Administrative Duties

-Provide general administration for the HR Manager as required.

- Approve and authorise clinical timesheets, ensuring correct budget codes are being used

Meetings

-Attend regular team meetings and deliver reports to colleagues as required

- Attend other meetings as required

Health and Safety

-Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

-Carry out any other tasks/duties reasonably delegated by the HR Manager, or the Practice Manager.

Person Specification

Qualifications

Essential

  • - Evidence of continuing commitment to self-development
  • - Highly literate and numerate with an excellent eye for detail
  • - Able to demonstrate ability to establish, build and maintain successful professional partnerships with executive team and third parties and enhance the credibility of the HR & Resourcing service
  • - Possess excellent communication skills both verbal and written, and demonstrate the ability to communicate complex information transparently and effectively
  • - Able to demonstrate a high level of IT skills (Microsoft word, excel, data)
  • - To be able to demonstrate being adaptive and comfortable with change
  • - Evidence of strong team working skills
  • - Excellent organisation and planning skills, able to meet changing priorities and time frames
  • - Able to cope with unexpected situations and provide solutions to problems
  • - Evidence of ability to complete tasks to a high standard with minimal supervision
  • - Flexible and adaptable and able to demonstrate the ability to make good decisions under pressure and deliver on deadlines
  • - Required to work collaboratively and build good relationships with others, possessing excellent negotiation skills.
  • - Ability to cope under pressure with a considerable and varied workload

Desirable

  • - Primary care experience in a similar role
  • - Previous experience of an online rota system

Experience

Essential

  • - N/A

Desirable

  • - Experience of Recruitment/Resourcing
  • - Experience of working in a multi-site environment
Person Specification

Qualifications

Essential

  • - Evidence of continuing commitment to self-development
  • - Highly literate and numerate with an excellent eye for detail
  • - Able to demonstrate ability to establish, build and maintain successful professional partnerships with executive team and third parties and enhance the credibility of the HR & Resourcing service
  • - Possess excellent communication skills both verbal and written, and demonstrate the ability to communicate complex information transparently and effectively
  • - Able to demonstrate a high level of IT skills (Microsoft word, excel, data)
  • - To be able to demonstrate being adaptive and comfortable with change
  • - Evidence of strong team working skills
  • - Excellent organisation and planning skills, able to meet changing priorities and time frames
  • - Able to cope with unexpected situations and provide solutions to problems
  • - Evidence of ability to complete tasks to a high standard with minimal supervision
  • - Flexible and adaptable and able to demonstrate the ability to make good decisions under pressure and deliver on deadlines
  • - Required to work collaboratively and build good relationships with others, possessing excellent negotiation skills.
  • - Ability to cope under pressure with a considerable and varied workload

Desirable

  • - Primary care experience in a similar role
  • - Previous experience of an online rota system

Experience

Essential

  • - N/A

Desirable

  • - Experience of Recruitment/Resourcing
  • - Experience of working in a multi-site environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hedena Health Ltd

Address

207 London Road

Headington

Oxford

OX3 9JA


Employer's website

https://www.hedenahealth.co.uk (Opens in a new tab)

Employer details

Employer name

Hedena Health Ltd

Address

207 London Road

Headington

Oxford

OX3 9JA


Employer's website

https://www.hedenahealth.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Manager

Nicola Coppuck

nicola.coppuck@nhs.net

Details

Date posted

16 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3940-25-0009

Job locations

207 London Road

Headington

Oxford

OX3 9JA


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