Practice Nurse Manager
Hedena Health Ltd
This job is now closed
Job summary
We are now seeking an enthusiastic and motivated Practice Nurse Manager to join our well-established, friendly and supportive team. We are a teaching and training practice and aim for the highest standards of care for our community of patients. Equally important is our innovative approach to patient care, and our ethos of team working and personal/career development.
The candidate will be a confident and motivated Nurse Manager with previous experience of General Practice Nursing. They will take the lead in developing and delivering specialist primary care services, such as long-term disease management (diabetes, asthma, chronic obstructive pulmonary disease, coronary heart disease and hypertension).
They will be capable of managing, mentoring and inspiring people. Candidates should have good IT, organisational, communication and clinical skills as well as a sound understanding of QOF, Enhanced Services and CQC/NICE guidelines.
Main duties of the job
Working in accordance with the NMC Code of Conduct, the post-holder will be responsible for ensuring the delivery of safe and effective nursing care to the whole practice population and the development of the nursing services provided at the Practice.
They will provide leadership and direction to the nursing team and develop the clinical practice of the practice nurse team in the provision of assessment, treatment, screening, health education services, and advice to patients. They will lead and manage the nursing resources, working closely with the management team and Directors to deliver the overall practice priorities whilst providing a high standard of nursing care to patients. The candidate will have skills in developing and maintaining practice policies and protocols for all nursing activity. To be the infection control lead in the practice and ensure all staff are aware of current procedures.
Clinically, the focus is on delivery of evidence-based practice for patients with long-term chronic conditions, and management and preventative nursing interventions to all patients.
You would be joining a settled experienced team with a wide range of skills, and a great reputation! Informal enquiries and visits are very welcome.
Please Note: The advert for this vacancy will close early if sufficient applicants are received.
About us
With nearly 30,000 patients, Hedena Health is one of Oxford's largest providers of Primary Healthcare services. From 3 surgeries in the Headington area, we run team-based care, meaning that patients receive attention from a regular clinician ensuring continuity, familiarity and autonomy. Wellbeing is important to us and is promoted through initiatives such as an annual Away Day, fresh fruit deliveries, staff outings (we had a boat trip in the Summer and our Christmas party is legendary!), homemade cakes and a Hedena running club.
Date posted
25 January 2024
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A3940-24-0002
Job locations
207 London Road
Headington
Oxford
OX3 9JA
Job description
Job responsibilities
Job summary
Working in accordance with the NMC Code of Conduct, the post-holder will be responsible for ensuring the delivery of safe and effective nursing care to the whole practice population and the development of the nursing services provided at the Practice. They will provide leadership and direction to the nursing team and develop the clinical practice of the practice nurse team in the provision of assessment, treatment, screening, health education services, and advice to patients. They will lead and manage the nursing resources, working closely with the management team and Directors to deliver the overall practice priorities whilst providing a high standard of nursing care to patients.
Clinically, the focus is on delivery of evidence-based practice for patients with long-term chronic conditions, and management and preventative nursing interventions to all patients.
Clinical responsibilities
- Structured Chronic Disease reviews including Diabetes, Asthma and COPD.
- Childhood Immunisations
- Cervical Smears
- Contraception reviews
- Other Injections and immunisations including Flu/Pneumococcal/shingles/COVID
- Wound care
- Leg ulcer dressings
- Doppler studies/lower limb assessments
- ECGs
- Blood tests
Management
As a clinical member of the Management Team be responsible for the safe and effective delivery and future development of the nursing and overall clinical services.
Work with other senior staff to ensure the achievement of Practice aims and objectives and the efficient and effective running of the nursing service and the service as a whole, collaborating on setting policy for the clinical service and the nursing team.
Plan, develop and implement specific projects and new nursing services as required.
Ensure that the Nursing Team are supported with CPD meetings to disseminate information relevant to practices and ensure that the team are aware of any changes. Including gathering information, setting agendas, minuting and sending out minutes.
Lead on infection control for the practice.
Attend contract, SEA, Board and any other appropriate meetings and ensure nurses are aware of any feedback from these.
Identify the nursing requirement to meet the practice population need, assessing the impact and implementation of skill-mix in the delivery of care and developing new services and increasing skill-mix as appropriate.
Maintain record of nurse competencies and ensure all teams are aware of this.
Ensure nursing team are meeting all clinical contract standards such as QOF
Liaise with nurse chronic disease leads and plan/ process map changes to improve the surgery chronic disease management ensuring we meet NICE/ QOF/contract guidelines and targets
Respond to all nurse related clinical queries from all other teams. Advise as needed.
Advise Nurse admin re clinical queries and oversee nurse rota checking correct skill mix, advising re holiday cover, absences or training requirements.
Provide clinical cover where required to maintain a safe and effective nursing service. Duties will include those typically performed by Practice Nurses/treatment room nurse as well as Chronic disease management and reviews. A particular interest in Respiratory care and Spirometry would be beneficial.
Line Management and Leadership
Clinical and operational management and leadership of the Practice Nursing Team (practice nurses and healthcare assistants), maximising the performance of individuals and the efficiency and effectiveness of the team and ensuring the delivery of a high quality service for patients.
Carry out yearly reviews of staff and conduct performance appraisal.
Carry out Revalidation interviews for Practice Nurse Team.
Maintain an open door policy for all nursing team and provide supervision on an ad hoc basis
Carry out probation interviews/ return to work interviews for all practice nurses
Build and lead a cohesive and effective team with good cross team communication.
Lead or participate in recruitment as required and implement induction programmes for new Practice nursing staff.
Organise work and delegate clearly and appropriately, assessing the competence of those taking on delegated tasks and ensuring safe practice.
Assess competence of clinical staff, including in-house certification of staff where appropriate (e.g. Healthcare Assistants).
Manage and monitor annual leave, sickness and other absence (including return to work interviews and informal counselling)
Provide pastoral support for staff when required, particularly in relation to issues that affect their ability to work.
Instigate performance management and disciplinary procedures if required alongside HR Manager.
Communicate resource constraints to the team and discuss with them ideas for effective and efficient working within these constraints.
Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice.
Teaching and Training
Promote a learning environment, act as a mentor and assess all training needs for the Practice Nursing Team and organise training needed to achieve an effective and safe service.
Ensure that all required training is completed by members of the team and documented.
Plan in-house training and competencies for HCAs.
Take responsibility for own development, learning and performance including participating in clinical supervision and training as necessary to update skills and knowledge.
Carry out appraisals of the practice nursing team and update training needs as required.
Participation in the monthly educational and training events of the Practice, and set the monthly agenda for the Practice nursing team.
Organisation and delivery of the appropriate parts of educational programmes for, GP Registrars and other learners, taking the lead and/or directly supervising as required.
Participation in the induction of new staff, students and other attached professionals as necessary.
- Facilitate and organise the introduction of student nurses into the practice working closely with Oxford Brookes University.
Communication
Effective communication with clinical and non-clinical colleagues to ensure the smooth running of the practices.
Communicate effectively with patients and carers, recognising their needs for alternative methods of communication.
Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment.
To communicate difficult, often unpleasant or sensitive, messages to patients and families.
Act as an advocate when representing patients and colleagues.
Information Resources
Review, enter and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring, financial and audit processes.
To understand and follow the requirements of confidentiality (including the Data Protection Act) and the Freedom of Information Act and to refer on any queries as appropriate.
To follow Practice policy regarding the use of email and computer tasks as the main internal method of non-verbal communication and the use of the intranet and the internet as the main source of internal and external information, including the retrieval of relevant information for patients on their condition.
Ensure all templates, policies and procedures are up to date and align with Nice guidelines
Organisation/Quality
Recognise and work within own competence and relevant professional codes of conduct as set out by the Nursing and Midwifery Council.
To follow Practice policies, including Security and Information Governance.
The efficient and prompt delivery of administrative tasks.
Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
Deliver care (self and team) to National Service Frameworks, NICE guidelines, PCT/CCG policy and evidence-based care.
Assess effectiveness of care delivery (self and team) through self and peer review, benchmarking and formal evaluation.
Utilise the audit cycle as a means of evaluating the quality of work, implementing improvements where required (self and team).
To participate in quality improvement initiatives, including Significant Event Analysis, peer review and the review of patient complaints.
To cooperate fully and openly with the investigation of patient complaints (or other investigations).
Respond to complaints from patients that need a clinical response or are related to nurse clinics
To participate in CCG commissioning initiatives and programmes as required.
To support the aims and objectives of the Practice and contribute to the ongoing development of the Practice as required.
Equality and Diversity
Act as a role model and enable others in the observance of equality and diversity good practice.
To act in ways that recognise the importance of peoples rights, interpreting them in a way that is consistent with procedures.
To respect the privacy, dignity and beliefs of patients, carers, visitors and co-workers. They must be treated equally, irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
To follow the Practice chaperoning policy.
Be aware of statutory procedures, local guidance and referral criteria regarding protection of children and vulnerable adults, including Practice policies. To follow the guidance and policies and take action in an appropriate manner.
Job description
Job responsibilities
Job summary
Working in accordance with the NMC Code of Conduct, the post-holder will be responsible for ensuring the delivery of safe and effective nursing care to the whole practice population and the development of the nursing services provided at the Practice. They will provide leadership and direction to the nursing team and develop the clinical practice of the practice nurse team in the provision of assessment, treatment, screening, health education services, and advice to patients. They will lead and manage the nursing resources, working closely with the management team and Directors to deliver the overall practice priorities whilst providing a high standard of nursing care to patients.
Clinically, the focus is on delivery of evidence-based practice for patients with long-term chronic conditions, and management and preventative nursing interventions to all patients.
Clinical responsibilities
- Structured Chronic Disease reviews including Diabetes, Asthma and COPD.
- Childhood Immunisations
- Cervical Smears
- Contraception reviews
- Other Injections and immunisations including Flu/Pneumococcal/shingles/COVID
- Wound care
- Leg ulcer dressings
- Doppler studies/lower limb assessments
- ECGs
- Blood tests
Management
As a clinical member of the Management Team be responsible for the safe and effective delivery and future development of the nursing and overall clinical services.
Work with other senior staff to ensure the achievement of Practice aims and objectives and the efficient and effective running of the nursing service and the service as a whole, collaborating on setting policy for the clinical service and the nursing team.
Plan, develop and implement specific projects and new nursing services as required.
Ensure that the Nursing Team are supported with CPD meetings to disseminate information relevant to practices and ensure that the team are aware of any changes. Including gathering information, setting agendas, minuting and sending out minutes.
Lead on infection control for the practice.
Attend contract, SEA, Board and any other appropriate meetings and ensure nurses are aware of any feedback from these.
Identify the nursing requirement to meet the practice population need, assessing the impact and implementation of skill-mix in the delivery of care and developing new services and increasing skill-mix as appropriate.
Maintain record of nurse competencies and ensure all teams are aware of this.
Ensure nursing team are meeting all clinical contract standards such as QOF
Liaise with nurse chronic disease leads and plan/ process map changes to improve the surgery chronic disease management ensuring we meet NICE/ QOF/contract guidelines and targets
Respond to all nurse related clinical queries from all other teams. Advise as needed.
Advise Nurse admin re clinical queries and oversee nurse rota checking correct skill mix, advising re holiday cover, absences or training requirements.
Provide clinical cover where required to maintain a safe and effective nursing service. Duties will include those typically performed by Practice Nurses/treatment room nurse as well as Chronic disease management and reviews. A particular interest in Respiratory care and Spirometry would be beneficial.
Line Management and Leadership
Clinical and operational management and leadership of the Practice Nursing Team (practice nurses and healthcare assistants), maximising the performance of individuals and the efficiency and effectiveness of the team and ensuring the delivery of a high quality service for patients.
Carry out yearly reviews of staff and conduct performance appraisal.
Carry out Revalidation interviews for Practice Nurse Team.
Maintain an open door policy for all nursing team and provide supervision on an ad hoc basis
Carry out probation interviews/ return to work interviews for all practice nurses
Build and lead a cohesive and effective team with good cross team communication.
Lead or participate in recruitment as required and implement induction programmes for new Practice nursing staff.
Organise work and delegate clearly and appropriately, assessing the competence of those taking on delegated tasks and ensuring safe practice.
Assess competence of clinical staff, including in-house certification of staff where appropriate (e.g. Healthcare Assistants).
Manage and monitor annual leave, sickness and other absence (including return to work interviews and informal counselling)
Provide pastoral support for staff when required, particularly in relation to issues that affect their ability to work.
Instigate performance management and disciplinary procedures if required alongside HR Manager.
Communicate resource constraints to the team and discuss with them ideas for effective and efficient working within these constraints.
Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice.
Teaching and Training
Promote a learning environment, act as a mentor and assess all training needs for the Practice Nursing Team and organise training needed to achieve an effective and safe service.
Ensure that all required training is completed by members of the team and documented.
Plan in-house training and competencies for HCAs.
Take responsibility for own development, learning and performance including participating in clinical supervision and training as necessary to update skills and knowledge.
Carry out appraisals of the practice nursing team and update training needs as required.
Participation in the monthly educational and training events of the Practice, and set the monthly agenda for the Practice nursing team.
Organisation and delivery of the appropriate parts of educational programmes for, GP Registrars and other learners, taking the lead and/or directly supervising as required.
Participation in the induction of new staff, students and other attached professionals as necessary.
- Facilitate and organise the introduction of student nurses into the practice working closely with Oxford Brookes University.
Communication
Effective communication with clinical and non-clinical colleagues to ensure the smooth running of the practices.
Communicate effectively with patients and carers, recognising their needs for alternative methods of communication.
Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment.
To communicate difficult, often unpleasant or sensitive, messages to patients and families.
Act as an advocate when representing patients and colleagues.
Information Resources
Review, enter and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring, financial and audit processes.
To understand and follow the requirements of confidentiality (including the Data Protection Act) and the Freedom of Information Act and to refer on any queries as appropriate.
To follow Practice policy regarding the use of email and computer tasks as the main internal method of non-verbal communication and the use of the intranet and the internet as the main source of internal and external information, including the retrieval of relevant information for patients on their condition.
Ensure all templates, policies and procedures are up to date and align with Nice guidelines
Organisation/Quality
Recognise and work within own competence and relevant professional codes of conduct as set out by the Nursing and Midwifery Council.
To follow Practice policies, including Security and Information Governance.
The efficient and prompt delivery of administrative tasks.
Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
Deliver care (self and team) to National Service Frameworks, NICE guidelines, PCT/CCG policy and evidence-based care.
Assess effectiveness of care delivery (self and team) through self and peer review, benchmarking and formal evaluation.
Utilise the audit cycle as a means of evaluating the quality of work, implementing improvements where required (self and team).
To participate in quality improvement initiatives, including Significant Event Analysis, peer review and the review of patient complaints.
To cooperate fully and openly with the investigation of patient complaints (or other investigations).
Respond to complaints from patients that need a clinical response or are related to nurse clinics
To participate in CCG commissioning initiatives and programmes as required.
To support the aims and objectives of the Practice and contribute to the ongoing development of the Practice as required.
Equality and Diversity
Act as a role model and enable others in the observance of equality and diversity good practice.
To act in ways that recognise the importance of peoples rights, interpreting them in a way that is consistent with procedures.
To respect the privacy, dignity and beliefs of patients, carers, visitors and co-workers. They must be treated equally, irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
To follow the Practice chaperoning policy.
Be aware of statutory procedures, local guidance and referral criteria regarding protection of children and vulnerable adults, including Practice policies. To follow the guidance and policies and take action in an appropriate manner.
Person Specification
Education, qualifications and experience
Essential
- Relevant nursing/health degree or equivalent.
- Registered nurse.
- Substantial post-registration nursing experience with significant recent primary or community nursing experience.
- Up-to-date skills and experience in the full range of practice nursing services.
- Experience in implementing protocols, clinical guidelines and/or service improvements.
- Experience of using infection control procedures.
- Knowledge of clinical governance issues in primary care.
- A commitment to providing a high standard of care that is responsive and flexible in its approach to meeting the needs of a deprived and ethnically diverse inner city population.
- An understanding of the importance of good data quality and information governance.
- Good IT and keyboard skills with experience of using computerised medical record systems.
- Personal skills and abilities
- Highly motivated, enthusiastic and flexible in approach to work.
- A friendly and approachable manner with good people skills.
- The ability to work as a member of a large multidisciplinary team.
- Excellent communication skills the ability to communicate clearly and effectively with a wide range of individuals both verbally and in writing.
- The ability to communicate and interact with the public in a discreet and sensitive manner, recognising their needs for alternative methods and styles of communication.
- Excellent organisational skills.
- A commitment to professional and personal development.
- Willingness to be involved in teaching and training.
- The ability to influence others positively, negotiate constructively and resolve conflict successfully.
- The ability and willingness to engage with individuals to improve their personal performance.
Desirable
- Experience of managing other people.
- Mentor/teaching qualification and experience of teaching in a clinical setting.
- Additional relevant qualifications, e.g. community nursing, family planning, teaching/mentoring, chronic disease, etc.
Person Specification
Education, qualifications and experience
Essential
- Relevant nursing/health degree or equivalent.
- Registered nurse.
- Substantial post-registration nursing experience with significant recent primary or community nursing experience.
- Up-to-date skills and experience in the full range of practice nursing services.
- Experience in implementing protocols, clinical guidelines and/or service improvements.
- Experience of using infection control procedures.
- Knowledge of clinical governance issues in primary care.
- A commitment to providing a high standard of care that is responsive and flexible in its approach to meeting the needs of a deprived and ethnically diverse inner city population.
- An understanding of the importance of good data quality and information governance.
- Good IT and keyboard skills with experience of using computerised medical record systems.
- Personal skills and abilities
- Highly motivated, enthusiastic and flexible in approach to work.
- A friendly and approachable manner with good people skills.
- The ability to work as a member of a large multidisciplinary team.
- Excellent communication skills the ability to communicate clearly and effectively with a wide range of individuals both verbally and in writing.
- The ability to communicate and interact with the public in a discreet and sensitive manner, recognising their needs for alternative methods and styles of communication.
- Excellent organisational skills.
- A commitment to professional and personal development.
- Willingness to be involved in teaching and training.
- The ability to influence others positively, negotiate constructively and resolve conflict successfully.
- The ability and willingness to engage with individuals to improve their personal performance.
Desirable
- Experience of managing other people.
- Mentor/teaching qualification and experience of teaching in a clinical setting.
- Additional relevant qualifications, e.g. community nursing, family planning, teaching/mentoring, chronic disease, etc.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Hedena Health Ltd
Address
207 London Road
Headington
Oxford
OX3 9JA
Employer's website
Employer details
Employer name
Hedena Health Ltd
Address
207 London Road
Headington
Oxford
OX3 9JA
Employer's website
For questions about the job, contact:
Date posted
25 January 2024
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A3940-24-0002
Job locations
207 London Road
Headington
Oxford
OX3 9JA