Job responsibilities
Job
Description Medical Receptionist
JOB
TITLE:
Receptionist
RESPONSIBLE TO:
Practice Manager/Assistant Practice Manager
RESPONSIBLE FOR:
N/A
JOB PURPOSE:
To
provide a high quality, professional reception and administrative service to
patients, doctors, staff, colleagues, health service professionals and
others. To act as the first point of
contact for patients contacting the Practice and to portray the Practice in
the highest possible professional basis. To ensure that enquiries from
patients are efficiently and courteously handled to the mutual satisfaction
of the partners and patients
MAIN DUTIES AND RESPONSIBILITIES
1.
Greet
patients and visitors to the practice.
2.
Book
in, amend and cancel patient appointment inline with practice appointments
procedures ensuing optimum efficiency of the appointment system.
3.
Ensure
that patients without appointments but who need 'urgent consultations are
booked into appropriate slots and referred to a GP where necessary.
4.
Receive
and accurately record requests for home visits, assessing urgency in
accordance with the Practices protocols. Print off home visit summary
sheets.
5.
Ensure
computerised appointment system is up-to-date.
6.
Respond
and/or redirect all patient and visitor requests accordingly.
7.
Explain
practice arrangements and formal requirements to new patients and temporary
residents, ensure procedures are completed.
8.
Set-up
of new patients onto the computer system.
9.
Advise
patients of relevant charges for private services, accept payment and issue
receipts for same.
10.
Produce
repeat prescriptions according to practice procedures and ensure timely
distribution of completed prescriptions.
11.
Ensure
correspondence, reports, results etc. are filed electronically in correct
patient record.
12.
Ensure
reception and waiting areas are kept neat and tidy
13.
Re-stocking
of information leaflets as appropriate
14.
Answering
incoming telephone calls, ensuring calls are documented and redirected
accordingly.
15.
Undertake
administration tasks as allocated on rota.
16.
Action
start and end of day procedures.
17.
Ensure
up-to-date maintenance of both computerised and manual filing systems (i.e.
patient notes).
18.
Check
emails on a daily basis. Also regularly check fax machine for incoming
messages. Send faxes as required.
19.
Regularly
check tasks on EMIS to check all messages have been actioned.
20.
Maintain
deceased board.
21.
Amalgamation
of new patient records.
22.
Check
fridge daily for temperature and lab specimens.
23.
This
job description is not exhaustive and may be adjusted periodically after
review and consultation. You will also be expected to carry out any
reasonable duties, which may be requested from time-to-time.
24.
Work
safely at all times in accordance with Legislative requirements and Practice
Policy and Procedures.
Equipment, machinery & Systems
1.
Personal Computer system
including internet activity which is utilised as a means of communication
both internally and externally
2.
Practice
Clinical System (Vision) to manage and record patient appointments, inputting
patient registration data, accessing patient data as necessary and when
undertaking audits
3.
Fax
and photocopying machines.
4.
The
post-holder is responsible for, in concert with others, maintaining the
accuracy of the Practices Clinical System (Vision)
Most challenging part of the job
1.
Managing the many
conflicting priorities that the post requires
2.
Ensuring
clear protocols for the prioritisation of work.
3.
Providing and
maintaining a professional and effective dialogue with patients.
communication and relationships
1.
Internally with the GPs,
Practice Manager and colleagues to help ensure that practice aims and
objectives are met.
2.
Internally
and externally with colleagues, healthcare professionals and others within
the Primary and Secondary Care sectors with regard to the needs of the
Practice and the needs of patients registered at the Practice.
3.
Externally
with patients registered at the Practice.
knowledge, training and experience required to do the job
1.
The post-holder must be
understanding and approachable to patients and able to respond to patient
requests
2.
The post-holder is required to have
well-developed keyboard skills.
3.
The
post-holder must be able to communicate effectively and collaboratively
across varied staff disciplines.
4.
The
post-holder must clearly understand the importance of maintaining patient and
data confidentiality.