Reception Manager

Job description

Job responsibilities

The following are the core responsibilities of the Reception Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Reception Manager is responsible for:

Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities.

Senior care navigation, ensuring effective care navigation and access is provided for patients.

Line managing all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.

Compiling administration staff rotas.

Reviewing and updating reception policies and procedures as required.

Supporting the management team in the compilation of practice reports and the practice development plan.

Developing, implementing and embedding efficient processes and procedures to adhere to extant legislation.

Acting as a focal point for the practice managing requests from external organisations.

Coordinating the provision of reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences.

Updating the appointment system

Providing initial guidance and advice to patients.

Managing all deliveries to the practice, ensuring adherence to the cold chain policy.

Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately.

Partake in audit as directed by the practice manager.

Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives.

Assist with QOF targets.

Person Specification

Qualifications

Essential

• GCSE English (C or above) and at least three others

Desirable

• Educated to A-level/equivalent or higher, with relevant experience
• AMSPAR qualification
• NVQ Level 2 in Health and Social Care
• Leadership and/or management qualification

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting
• Experience of leading/managing a team

Desirable

• Experience of providing appraisal writing and staff development

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills (generic)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Desirable

• EMIS user skills

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Initiative and judgement (knowing when to ask for help)
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other requirements

Essential

• Disclosure Barring Service (DBS) check
• Maintain confidentiality at all times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St. Laurences Medical Centre

Address

32 Leeside Avenue

Kirkby

Liverpool

Merseyside

L32 9QU

Employer's website

http://www.stlaurencesmc.co.uk/ (Opens in a new tab)