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Euxton Medical Centre

Medical Receptionist

Information:

This job is now closed

Job summary

We are a friendly Practice looking to appoint a hardworking and enthusiastic medical receptionist to join our existing team at Euxton medical Centre.

This role is predominantly focused on day-to-day patient care and communication which can be challenging at times but also very rewarding.

The right person for this role will be able to work under pressure, communicate well and be efficient in IT. The ideal candidate will also be fully flexible and able to cover holidays and sickness.

The successful candidate will support our current team of receptionists and clinicians. 

Main duties of the job

The duties will include liaising with patients, attending to enquiries both over the phone as well as face to face. You will also manage the booking of appointments and cancelling of appointments for clinics in addition to dealing with all tasks generated by the GPs, issuing of prescriptions, scanning and recoding.

About us

The Doctors and staff at Euxton Medical Centre in Chorley are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, childhood vaccinations and well-person check-ups.

Details

Date posted

12 June 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3935-23-0001

Job locations

Euxton Medical Centre

St. Marys Gate

Euxton

Chorley

Lancashire

PR7 6AH


Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system.

Process personal, telephone and e-requests for appointments.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Process repeat prescriptions, ensuring they are processed accurately and efficiently

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Read code data on EMIS Web

Photocopy documentation as required

Input data into the patient’s healthcare records as necessary

Direct requests for information i.e. SAR, insurance / solicitors’ letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Maintain a clean, tidy, effective working area at all times

Support all clinical staff with general tasks as requested

Support administrative staff, providing cover during staff absences

Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records

Complete opening and closing procedures in accordance with the duty rota

Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system.

Process personal, telephone and e-requests for appointments.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Process repeat prescriptions, ensuring they are processed accurately and efficiently

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Read code data on EMIS Web

Photocopy documentation as required

Input data into the patient’s healthcare records as necessary

Direct requests for information i.e. SAR, insurance / solicitors’ letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Maintain a clean, tidy, effective working area at all times

Support all clinical staff with general tasks as requested

Support administrative staff, providing cover during staff absences

Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records

Complete opening and closing procedures in accordance with the duty rota

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • GCSE Mathematics & English (C or above)
  • Experience of working with the general public
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

Desirable

  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care
  • Experience of administrative duties
  • Experience of working in a health care setting
  • EMIS / Systmone / Vision user skills
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • GCSE Mathematics & English (C or above)
  • Experience of working with the general public
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

Desirable

  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care
  • Experience of administrative duties
  • Experience of working in a health care setting
  • EMIS / Systmone / Vision user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Euxton Medical Centre

Address

Euxton Medical Centre

St. Marys Gate

Euxton

Chorley

Lancashire

PR7 6AH


Employer's website

https://www.euxtonmedicalcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Euxton Medical Centre

Address

Euxton Medical Centre

St. Marys Gate

Euxton

Chorley

Lancashire

PR7 6AH


Employer's website

https://www.euxtonmedicalcentre.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Karen Simm

karen.simm1@nhs.net

01257442446

Details

Date posted

12 June 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3935-23-0001

Job locations

Euxton Medical Centre

St. Marys Gate

Euxton

Chorley

Lancashire

PR7 6AH


Supporting documents

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