Job summary
Park View Group Practice is a large and innovative Practice.
We have 7 GP Partners, supported by a large nursing team, pharmacy team, and non-clinical team to provide the best care possible for over 10000 patients.
We are also a member of Tame Valley Primary Care Network, and the Practice is supported by care co-ordinators and health coaches.
37.5 working hours across Monday-Friday between the hours of 8am to 8pm. The shifts will be a mixture of early/lates.
- These hours include a 20 minute paid lunch/break.
Main duties of the job
To
be responsible for undertaking a wide range of reception duties and the
provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting
and directing patients, effective use of the appointment system, booking
appointments, processing of information, and assisting patients as
required. To act as the central point of
contact for patients, the distribution of information, messages, and enquiries
for the clinical team liaising with multidisciplinary team members and
external agencies such as secondary care and community service providers.
The post holder will also be responsible for undertaking a wide range of secretarial and administrative
duties and the provision of administrative support to the multidisciplinary
team. Duties can include but are not limited to, the processing of information
(electronic and hard copy) in a timely manner, liaising with multidisciplinary
team members and external agencies such as secondary care and community service
providers and in accordance with current policies, including the use of the
electronic referral service (ERS).
About us
Park View Group Practice is based in Reddish, Stockport and our Practice boundary covers Stockport, Denton, and Tameside.
We believe that every staff member should be supported in their career pathways. We currently have seven staff members undertaking apprenticeships or are due to commence apprenticeships. We also train F2 and ST1 doctors.
Benefits to joining the Practice:
- NHS Pension Scheme
- Christmas party paid for by the Partners
- Monthly lunch
- Breakfast basket including bread and fruit
- 25 days annual leave + birthday off + bank holidays pro rata
- Annual leave increments based on length of service
Job description
Job responsibilities
The
following are the core responsibilities of the receptionist. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
a.
Maintaining
and monitoring the practice appointment system
b.
Process
personal, telephone, and e-requests for appointments
c.
Answer
incoming phone calls, transfer calls or deal with the caller's request
appropriately
d.
Signpost
patients to the correct service
e.
Initiating
contact with and responding to, requests from patients, team members, and
external agencies
f.
Read
code data on EMIS Web
g.
Photocopy
documentation as required
h.
Data
entry of new and temporary registrations and relevant patient information as
required
i.
Input
data into the patient’s healthcare records as necessary
j.
Direct
requests for information i.e. SAR, insurance/solicitors letters, and DVLA
forms to the administrative team
k.
Manage
all queries as necessary in an efficient manner
l.
Carry
out system searches as requested
m.
Maintain
a clean, tidy, effective working area at all times
n.
Monitor
and maintain the reception area and notice boards
o.
Support
all clinical staff with general tasks as requested
p. Process referrals to external agencies such as secondary care
q. Action GP2GP tasks
Job description
Job responsibilities
The
following are the core responsibilities of the receptionist. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
a.
Maintaining
and monitoring the practice appointment system
b.
Process
personal, telephone, and e-requests for appointments
c.
Answer
incoming phone calls, transfer calls or deal with the caller's request
appropriately
d.
Signpost
patients to the correct service
e.
Initiating
contact with and responding to, requests from patients, team members, and
external agencies
f.
Read
code data on EMIS Web
g.
Photocopy
documentation as required
h.
Data
entry of new and temporary registrations and relevant patient information as
required
i.
Input
data into the patient’s healthcare records as necessary
j.
Direct
requests for information i.e. SAR, insurance/solicitors letters, and DVLA
forms to the administrative team
k.
Manage
all queries as necessary in an efficient manner
l.
Carry
out system searches as requested
m.
Maintain
a clean, tidy, effective working area at all times
n.
Monitor
and maintain the reception area and notice boards
o.
Support
all clinical staff with general tasks as requested
p. Process referrals to external agencies such as secondary care
q. Action GP2GP tasks
Person Specification
Experience
Essential
- Experience in working with the general public
Desirable
- Experience of working in primary care/GP Practice
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
Desirable
- NVQ Level 2 in Health and Social Care
Practices Working Principles:
Essential
- a. trust between colleagues - being honest and open; acting with integrity and respect for each other
- b. good communication - sharing information and listening to others
- c. ideas and creativity - offering ideas and being open to ideas proposed by others
- d. individual responsibility - accepting responsibility for achieving goals and for the quality of our work
- e. problem solving, finding solutions - working to find creative solutions to problems
- f. openness to learning and feedback - seeking to improve ourselves and how we work
- g. collaboration with others - working constructively with colleagues to a common purpose
Person Specification
Experience
Essential
- Experience in working with the general public
Desirable
- Experience of working in primary care/GP Practice
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
Desirable
- NVQ Level 2 in Health and Social Care
Practices Working Principles:
Essential
- a. trust between colleagues - being honest and open; acting with integrity and respect for each other
- b. good communication - sharing information and listening to others
- c. ideas and creativity - offering ideas and being open to ideas proposed by others
- d. individual responsibility - accepting responsibility for achieving goals and for the quality of our work
- e. problem solving, finding solutions - working to find creative solutions to problems
- f. openness to learning and feedback - seeking to improve ourselves and how we work
- g. collaboration with others - working constructively with colleagues to a common purpose
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
