Job summary
We are a large organisation serving the needs of over 9500 patients in Reddish, Stockport.
We offer NHS Pension.
We offer the cycle to work scheme.
Although an NHS organisation, we are a contractor of the NHS and therefore do not offer agenda for change.
Hours of work:
Monday, Tuesday, Thursday and Friday 14:00 - 19:00
Wednesday 13:00 - 20:00
Main duties of the job
The following are the core responsibilities of
the receptionist. There may be on occasion, a requirement to carry out other
tasks; this will be dependent upon factors such as workload and staffing
levels:
a.
Maintaining and
monitoring the practice appointment system
b.
Process personal,
telephone and e-requests for appointments
c.
Answer incoming phone
calls, transferring calls or dealing with the callers request appropriately
d.
Signpost patients to
the correct service
e.
Initiating contact with
and responding to, requests from patients, team members, and external agencies
f.
Read code data on EMIS
and Docman
g.
Photocopy documentation
as required
h.
Data entry of new and
temporary registrations and relevant patient information as required
i.
Input data into the
patients healthcare records as necessary
j.
Direct requests for
information, i.e. SAR, insurance /
solicitors letters and DVLA forms to the administrative team
k.
Manage all queries as
necessary in an efficient manner
l.
Carry out system
searches as requested
m.
Maintain a clean, tidy,
effective working area at all times
n.
Monitor and maintain
the reception area and notice boards
o.
Support all clinical
staff with general tasks as requested
About us
We have a large team of clinical and non-clinical staff including:
GP Team
- 7 GP Partners
- 2 Trainee Doctors
Nursing Team
- 2 Trainee Advanced Nurse Practitioners
- An Assistant Practitioner
- 2 Trainee Nurse Associate
- 2 Healthcare Assistants
- A Phlebotomist
Pharmacy Team
- A Practice Pharmacist
- A Pharmacy Technician
- 2 Trainee Pharmacy Technicians
- A Prescribing Clerk
Management Team
- Practice Manager & PCN Lead Manager
Administration Team
- A Senior Administrator
- A Senior Medical Receptionist
- 12 Medical Receptionist and Administrators
As well as a large Practice Team we also have an extensive Tame Valley PCN Team which consists of:
- A Pharmacy Team
- A FCP Team
- Social Prescribing Team
- 2 Pain Management and Addiction Health Coaches
- 3 Frailty Health Coaches
- 2 Employee Wellbeing Health Coaches
- 2 Cancer Care Co-ordinators
- 2 Safeguarding Care Co-ordinators
- 2 Long Term Conditions Care Co-ordinators
- A Complex Needs Care Co-ordinator
- A Hospital Discharge Care Co-ordinator
- Patient Experience Care Co-ordinator
- A Nurse Associate
- 4 Trainee Nurse Associates
As an employer we offer the following benefits:
- NHS Pension
- Staff Wellbeing App
- 25 days annual leave + Bank holidays (which increases with length of service)
- 24/7 Counselling
- Cycle to work scheme
- Breakfast and Fruit basket
- Sanitary baskets in staff toilets
- Non-perishable lunch cupboard
- Summer Party paid for by the Practice
- Christmas Party paid for by the Practice
Job description
Job responsibilities
The following are the core responsibilities of
the receptionist. There may be on occasion, a requirement to carry out other
tasks; this will be dependent upon factors such as workload and staffing
levels:
a.
Maintaining and
monitoring the practice appointment system
b.
Process personal,
telephone and e-requests for appointments
c.
Answer incoming phone
calls, transferring calls or dealing with the callers request appropriately
d.
Signpost patients to
the correct service
e.
Initiating contact with
and responding to, requests from patients, team members, and external agencies
f.
Read code data on EMIS
and Docman
g.
Photocopy documentation
as required
h.
Data entry of new and
temporary registrations and relevant patient information as required
i.
Input data into the
patients healthcare records as necessary
j.
Direct requests for
information, i.e. SAR, insurance /
solicitors letters and DVLA forms to the administrative team
k.
Manage all queries as
necessary in an efficient manner
l.
Carry out system
searches as requested
m.
Maintain a clean, tidy,
effective working area at all times
n.
Monitor and maintain
the reception area and notice boards
o.
Support all clinical
staff with general tasks as requested
In addition to the primary responsibilities, the
medical administrator may be requested to:
a.
Partake in audit as directed by the audit lead
b.
Support administrative staff, providing cover
during staff absences
c.
Action incoming faxes when necessary
d.
Scanning of patient-related
documentation and attaching scanned documents to patients healthcare records
e.
Complete opening and closing procedures in
accordance with the duty rota
f.
As required support the Prescribing Clerk in the
management of repeat prescriptions, ensuring they are processed accurately and
efficiently
g.
Ordering and monitoring of stationery supplies
Job description
Job responsibilities
The following are the core responsibilities of
the receptionist. There may be on occasion, a requirement to carry out other
tasks; this will be dependent upon factors such as workload and staffing
levels:
a.
Maintaining and
monitoring the practice appointment system
b.
Process personal,
telephone and e-requests for appointments
c.
Answer incoming phone
calls, transferring calls or dealing with the callers request appropriately
d.
Signpost patients to
the correct service
e.
Initiating contact with
and responding to, requests from patients, team members, and external agencies
f.
Read code data on EMIS
and Docman
g.
Photocopy documentation
as required
h.
Data entry of new and
temporary registrations and relevant patient information as required
i.
Input data into the
patients healthcare records as necessary
j.
Direct requests for
information, i.e. SAR, insurance /
solicitors letters and DVLA forms to the administrative team
k.
Manage all queries as
necessary in an efficient manner
l.
Carry out system
searches as requested
m.
Maintain a clean, tidy,
effective working area at all times
n.
Monitor and maintain
the reception area and notice boards
o.
Support all clinical
staff with general tasks as requested
In addition to the primary responsibilities, the
medical administrator may be requested to:
a.
Partake in audit as directed by the audit lead
b.
Support administrative staff, providing cover
during staff absences
c.
Action incoming faxes when necessary
d.
Scanning of patient-related
documentation and attaching scanned documents to patients healthcare records
e.
Complete opening and closing procedures in
accordance with the duty rota
f.
As required support the Prescribing Clerk in the
management of repeat prescriptions, ensuring they are processed accurately and
efficiently
g.
Ordering and monitoring of stationery supplies
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS / Systmone / Vision user skills
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem-solving & analytical skills
- Ability to follow policy and procedure
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Qualifications
Essential
- Educated to GCSE Level or equivalent
- GCSE Maths and English C or above
Desirable
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a healthcare setting
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS / Systmone / Vision user skills
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem-solving & analytical skills
- Ability to follow policy and procedure
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Qualifications
Essential
- Educated to GCSE Level or equivalent
- GCSE Maths and English C or above
Desirable
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
