Job summary
Hamara HLC and Burmantofts, Harehills and Richmond Hill Primary Care Network (BHR PCN) have a longstanding partnership in addressing health inequalities experienced by patients living in areas of high deprivation.
Hamara HLC is currently recruiting a Patient Ambassador to provide Social Prescribing to address the wider determinants of health and empower patients to take better control of their overall health and wellbeing.
As a Patient Ambassador, you will dedicate time, focus on 'What Matters To Me' and take a holistic approach when assessing and meeting the patient's non-clinical needs. You will take a person-centred approach making quality referrals/signposting, connecting people to community groups/organisations and statutory services for practical and emotional support for their multiple non-clinical needs.
You will be working across different locations, including the 12 GP practices within BHR PCN and The Shine Building on Harehills Road, Leeds.
Main duties of the job
This is an innovative role designed to work in an outcome-focused way to improve people's quality of life and health and wellbeing by recognising that this can be affected by a range of social, economic and environmental factors. You will support patients to achieve their personal aspirations, participate in their local and wider communities, enhance effective personal support networks, maintain healthy lifestyles and lead independent and fulfilled lives.
You will develop links with local communities and VCS to ensure delivery of integrated, patient-focused care, demonstrating flexibility in the role and a caring attitude towards patients.
You will have excellent organisational, recording and communication skills together with a good working knowledge of primary care and the challenges facing patient care in the NHS.
You will work individually with patients in a variety of settings, including GP practices, community settings, and home visits.
About us
This is an exciting opportunity to join an established Personalised Care Team in BHR PCNs Care Coordination Hub, which encompasses Patient Pathway Navigators, Health and Wellbeing Coaches, Children's Health Hub, and Population Health Management Hub.
Hamara HLC stands out as a beacon within the community and voluntary sector, currently delivering several different strands of work including: Health Promotion, Youth Activities, Older Peoples Services, Saturday Supplementary School, Learning Disabilities, Education and Employment & Training Programmes.
Our goal is to improve the health of our local population, many of whom experience multiple forms of deprivation. Our vision is to collaborate with community, statutory, and non-statutory bodies to benefit our patients. Informed by data, we work to reduce inequalities, enable sustainable practices, and make a positive difference in our patients' lives.
Employees will have access to the following benefits:
- Bright HR employee discount and benefits scheme
- Employee Assistance Programme
- Free Parking on company premises when available
- Reimbursement of work expenses (work related mileage and parking)
- Enrolment to the NHS pension scheme
- Annual leave of 25 days per year, plus 8 days bank holiday
Job description
Job responsibilities
Main Tasks:
- Taking a holistic approach when assessing patients non-medical needs, based on the persons priorities and the wider determinants of health.
- Offering sound signposting and onward referral options for patients ideally available locally, to ensure their non-medical needs are met.
- Following Standard Operating Procedure to effectively case manage independently.
- Effectively time managing a caseload, through prioritising workload in accordance with needs/urgent support necessities, meeting scheduling requirements promptly and referring back/escalating to other health professionals or agencies.
- Inputting clear, concise, accurate, judgment free, timely case notes into Electronic Patient Record Systems
- Accessing & updating confidential information systems
- Meeting patients one-to-one in person, either in a clinic setting, community setting or making home visits where appropriate as well as providing service delivery via telephone appointments where appropriate.
- Liaising effectively through open communication with the wider PCN Personalised Care Teams, ensuring integrated care for the patient, making full use of all PCN patient provisions available.
- Maintaining strong working relationships with general practice colleagues, through attendance at Practice Meetings providing service refreshers, Q&A sessions and groupwork promotion.
- Undertaking regular training requirements as Hamara, the PCN, Service Manager see fit.
- Assessing the patients abilities and preferences, advising and supporting them to engage in a variety of areas/activities.
- Encouraging choices and actions that are acceptable and achievable to patients while being aware of cultural and social considerations
- Supporting patients to recognize and change their current lifestyle, identifying how it might affect their health and well-being, being sensitive to barriers such as affordability and accessibility.
- Forging strong links with local VCSE organisations, community and neighbourhood level groups utilising their networks and building on what is already available to create a menu of community groups and assets.
- Proactively delivering events within the community to engage with harder to reach groups, promoting service and encouraging self-referrals.
- Facilitating groupwork delivery, where appropriate and agreed by Service Manager.
- Collating quarterly reports in the form of Case Studies and Project Report for the purposes of demonstrating impact.
General Work-Related Expectations
- To work in accordance with all Hamara HLC and BHR PCN Policies and Procedures
- To commit to the ethos and values of Hamara HLC and BHR PCN
- To work in accordance with all relevant legislation
- To identify and attend training as required
- To undergo regular supervision
- To attend any meetings, as required.
- To support colleagues with any operational needs, as and when required.
- To work outside of ordinary office hours, as required.
- To complete any other reasonable duties, as required.
- Satisfactory DBS Clearance
- To undertake any other duties as required, appropriate to the post
- To work as part of the healthcare team to seek feedback, continually improve the service and contribute to business planning
Role Development:
- Initial options for role development include identifying trends in patient need and where feasible delivering in house group sessions as a support solution or facilitating patients to deliver their own support services.
Information Technology
- To have an overall understanding of IT systems across their collaboration and be able to produce reports and information to support the value of the work undertaken by the roll holder.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to individual practices as a business organisation. All such information from any source is to be regarded as strictly confidential and should not be shared- including practice specific details where there is no written agreement to share such detail.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Job description
Job responsibilities
Main Tasks:
- Taking a holistic approach when assessing patients non-medical needs, based on the persons priorities and the wider determinants of health.
- Offering sound signposting and onward referral options for patients ideally available locally, to ensure their non-medical needs are met.
- Following Standard Operating Procedure to effectively case manage independently.
- Effectively time managing a caseload, through prioritising workload in accordance with needs/urgent support necessities, meeting scheduling requirements promptly and referring back/escalating to other health professionals or agencies.
- Inputting clear, concise, accurate, judgment free, timely case notes into Electronic Patient Record Systems
- Accessing & updating confidential information systems
- Meeting patients one-to-one in person, either in a clinic setting, community setting or making home visits where appropriate as well as providing service delivery via telephone appointments where appropriate.
- Liaising effectively through open communication with the wider PCN Personalised Care Teams, ensuring integrated care for the patient, making full use of all PCN patient provisions available.
- Maintaining strong working relationships with general practice colleagues, through attendance at Practice Meetings providing service refreshers, Q&A sessions and groupwork promotion.
- Undertaking regular training requirements as Hamara, the PCN, Service Manager see fit.
- Assessing the patients abilities and preferences, advising and supporting them to engage in a variety of areas/activities.
- Encouraging choices and actions that are acceptable and achievable to patients while being aware of cultural and social considerations
- Supporting patients to recognize and change their current lifestyle, identifying how it might affect their health and well-being, being sensitive to barriers such as affordability and accessibility.
- Forging strong links with local VCSE organisations, community and neighbourhood level groups utilising their networks and building on what is already available to create a menu of community groups and assets.
- Proactively delivering events within the community to engage with harder to reach groups, promoting service and encouraging self-referrals.
- Facilitating groupwork delivery, where appropriate and agreed by Service Manager.
- Collating quarterly reports in the form of Case Studies and Project Report for the purposes of demonstrating impact.
General Work-Related Expectations
- To work in accordance with all Hamara HLC and BHR PCN Policies and Procedures
- To commit to the ethos and values of Hamara HLC and BHR PCN
- To work in accordance with all relevant legislation
- To identify and attend training as required
- To undergo regular supervision
- To attend any meetings, as required.
- To support colleagues with any operational needs, as and when required.
- To work outside of ordinary office hours, as required.
- To complete any other reasonable duties, as required.
- Satisfactory DBS Clearance
- To undertake any other duties as required, appropriate to the post
- To work as part of the healthcare team to seek feedback, continually improve the service and contribute to business planning
Role Development:
- Initial options for role development include identifying trends in patient need and where feasible delivering in house group sessions as a support solution or facilitating patients to deliver their own support services.
Information Technology
- To have an overall understanding of IT systems across their collaboration and be able to produce reports and information to support the value of the work undertaken by the roll holder.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to individual practices as a business organisation. All such information from any source is to be regarded as strictly confidential and should not be shared- including practice specific details where there is no written agreement to share such detail.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Person Specification
Qualifications
Essential
- Degree or equivalent in a relevant field
- Demonstrable commitment to professional and personal development
- NVQ level 3, Advanced level or equivalent experience.
Desirable
- Training in motivational interviewing or coaching
- Social Prescribing qualification.
Other requirements
Essential
- Ability to demonstrate a commitment to Equality and Diversity.
- Flexibility in the hours worked to include working evenings and weekends, if required
Experience
Essential
- Experience of working within the health sector, VCS or Social Care
- Experience of working with local communities
- Experience of giving information, advice and guidance to individuals with additional vulnerabilities
- Experience of working with people facing health inequalities and multiple deprivations.
- Experience of working with multiple stakeholders
Desirable
- Experience of working in Primary Care
- Experience as Social Prescriber
- Experience in establishing and facilitating user groups.
- Experience in establishing new initiatives within a disadvantaged community.
Knowledge and Skills
Essential
- To have a working understanding of the principles of Information Governance.
- Understanding of and commitment to best safeguarding practice.
- Knowledge of a personalised care approach.
- Understanding of the wider determinants of health, including social, economic, and environmental factors and their impact on communities, individuals, their families and carers.
- Knowledge of Health Inequalities.
- Ability to communicate well with patients, carers, volunteers, colleagues and with professional staff in other organisations.
- Excellent interpersonal, influencing/negotiation and organisation skills with the ability to work to tight deadlines.
- Ability to listen, empathise with people and provide person- centred support in a non- judgemental way.
- Able to work with people from all backgrounds and communities, respecting lifestyles and diversity.
- Able to support people in a way that inspires trust and confidence, motivating others to reach their potential.
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
- Ability to work flexibly and enthusiastically within a team or on own initiative, with minimum supervision.
- A high degree of self-motivation and self-confidence.
- Ability to liaise successfully with a variety of voluntary and statutory agencies.
- Ability to work in ways which promote equality of opportunity and participation.
Desirable
- Knowledge of System One or EMIS Electronic Health Record.
- Knowledge of how the NHS works, including primary care.
- Knowledge of the range of services available locally.
- Knowledge and understanding of Social Prescribing.
- Knowledge and understanding of customs and practices within migrant communities new to the area.
- Ability to speak a relevant community language.
- Full driving license and use of own car.
- Knowledge of current issues related to the third sector.
Person Specification
Qualifications
Essential
- Degree or equivalent in a relevant field
- Demonstrable commitment to professional and personal development
- NVQ level 3, Advanced level or equivalent experience.
Desirable
- Training in motivational interviewing or coaching
- Social Prescribing qualification.
Other requirements
Essential
- Ability to demonstrate a commitment to Equality and Diversity.
- Flexibility in the hours worked to include working evenings and weekends, if required
Experience
Essential
- Experience of working within the health sector, VCS or Social Care
- Experience of working with local communities
- Experience of giving information, advice and guidance to individuals with additional vulnerabilities
- Experience of working with people facing health inequalities and multiple deprivations.
- Experience of working with multiple stakeholders
Desirable
- Experience of working in Primary Care
- Experience as Social Prescriber
- Experience in establishing and facilitating user groups.
- Experience in establishing new initiatives within a disadvantaged community.
Knowledge and Skills
Essential
- To have a working understanding of the principles of Information Governance.
- Understanding of and commitment to best safeguarding practice.
- Knowledge of a personalised care approach.
- Understanding of the wider determinants of health, including social, economic, and environmental factors and their impact on communities, individuals, their families and carers.
- Knowledge of Health Inequalities.
- Ability to communicate well with patients, carers, volunteers, colleagues and with professional staff in other organisations.
- Excellent interpersonal, influencing/negotiation and organisation skills with the ability to work to tight deadlines.
- Ability to listen, empathise with people and provide person- centred support in a non- judgemental way.
- Able to work with people from all backgrounds and communities, respecting lifestyles and diversity.
- Able to support people in a way that inspires trust and confidence, motivating others to reach their potential.
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
- Ability to work flexibly and enthusiastically within a team or on own initiative, with minimum supervision.
- A high degree of self-motivation and self-confidence.
- Ability to liaise successfully with a variety of voluntary and statutory agencies.
- Ability to work in ways which promote equality of opportunity and participation.
Desirable
- Knowledge of System One or EMIS Electronic Health Record.
- Knowledge of how the NHS works, including primary care.
- Knowledge of the range of services available locally.
- Knowledge and understanding of Social Prescribing.
- Knowledge and understanding of customs and practices within migrant communities new to the area.
- Ability to speak a relevant community language.
- Full driving license and use of own car.
- Knowledge of current issues related to the third sector.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
