Job summary
Voyager Family Health is looking for a practical, proactive IT & Clinical Systems Support Officer to help keep our busy GP practice running smoothly.
This is a great opportunity for someone who enjoys solving problems, supporting colleagues and working in a hands-on role where no two days are the same. Youll be the go-to person for day-to-day IT support across the practice, helping clinical and administrative staff quickly resolve issues so they can focus on delivering excellent care to our patients.
Working closely with the Practice Management Assistant and management team, you will play an important role in ensuring our systems, equipment and technology are reliable and well supported across the practice.
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Hours: 37.5 hours per week -Monday to Friday, 08:0016:30
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Location: Farnborough, Hampshire
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Work Location: In person
Main duties of the job
In this role you will provide day-to-day IT and systems support across the practice, helping to resolve technical issues that could impact clinics, staff and patient flow.
You will act as the first point of contact for IT queries, troubleshooting common issues with hardware, software and practice systems, and escalating more complex problems to NHS IT support where necessary. You don't need to be a senior IT specialist - but you should be technically confident, practical and solution-focused.
You will also help ensure equipment and workstations are functioning reliably by carrying out routine checks, assisting with IT setup for new starters, and supporting meetings or training sessions. The role also includes assisting with some practical facilities tasks that support the smooth running of the practice.
About us
Voyager Family Health is a busy, forward-thinking GP practice serving over 20,000 patients, making us the largest practice in Farnborough. We operate from modern, state-of-the-art premises designed to support both excellent patient care and a positive working environment for our staff.
Our multidisciplinary team includes GPs, nurses, healthcare professionals and administrative staff who work closely together to deliver high-quality, patient-centred care. We pride ourselves on maintaining a friendly, supportive and collaborative culture, where colleagues help each other and everyone plays an important role in the smooth running of the practice.
We are committed to creating an environment where staff feel valued and supported. Teamwork, clear communication and continuous improvement are central to how we work, and we encourage staff to contribute ideas that help improve both patient care and the way we operate as a practice.
Working at Voyager Family Health offers the opportunity to be part of a dedicated team delivering essential healthcare services to the local community in a professional, well-organised and supportive setting.
Job description
Job responsibilities
The following are the core responsibilities of the IT & Clinical Systems Support Officer. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
IT & Clinical Systems Support - Primary Focus
- Act as the first point of contact for day-to-day IT and systems issues
- Provide immediate troubleshooting support for:
- Printers, scanners and peripherals
- Telephony systems and phone bars
- Self-check-in kiosks
- Add-on software and system integrations
- Workstation and user access issues
- Respond promptly to service impacting IT problems to minimise disruption to patient care
- Resolve issues where possible and escalate appropriately to NHS IT support
- Provide clear diagnostics and information when escalating issues to external providers
- Monitor and report recurring faults or system issues to the Practice Management Assistant
- Maintain basic logs of IT issues, actions taken and outcomes
Preventative and Proactive IT Support
- Undertake routine checks of IT equipment and systems
- Identify failing or unreliable equipment before it impacts clinics
- Support standardisation of room and workstation setups
- Assist with basic user guidance to reduce repeat IT issues
- Support business continuity during system outages under management direction
- Assist with IT setup for new starters, including configuring equipment, user access and workstations, and providing basic guidance on systems to support a smooth induction.
- Support with IT set-up for meetings and training events
- Keep the practice social media accounts relevant and up to date
Facilities Support (Secondary Focus)
- Support the Practice Management Assistant with facilities-related tasks as required
- Assist with room setup, equipment moves and minor facilities issues
- Support contractor access and basic checks when needed
- Report facilities concerns promptly and accurately
Communication and Team Working
- Work collaboratively with the Practice Management Assistant and management team
- Provide calm, clear and supportive assistance to clinical and non-clinical staff
- Communicate IT issues and progress updates clearly
- Always maintain professionalism and discretion
Out of Scope
This role does not include:
- Strategic IT planning or procurement
- Ownership of IT policy or governance
- Major IT projects or system implementation
- Line management responsibilities
These responsibilities remain with the Practice Management Team.
Job description
Job responsibilities
The following are the core responsibilities of the IT & Clinical Systems Support Officer. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
IT & Clinical Systems Support - Primary Focus
- Act as the first point of contact for day-to-day IT and systems issues
- Provide immediate troubleshooting support for:
- Printers, scanners and peripherals
- Telephony systems and phone bars
- Self-check-in kiosks
- Add-on software and system integrations
- Workstation and user access issues
- Respond promptly to service impacting IT problems to minimise disruption to patient care
- Resolve issues where possible and escalate appropriately to NHS IT support
- Provide clear diagnostics and information when escalating issues to external providers
- Monitor and report recurring faults or system issues to the Practice Management Assistant
- Maintain basic logs of IT issues, actions taken and outcomes
Preventative and Proactive IT Support
- Undertake routine checks of IT equipment and systems
- Identify failing or unreliable equipment before it impacts clinics
- Support standardisation of room and workstation setups
- Assist with basic user guidance to reduce repeat IT issues
- Support business continuity during system outages under management direction
- Assist with IT setup for new starters, including configuring equipment, user access and workstations, and providing basic guidance on systems to support a smooth induction.
- Support with IT set-up for meetings and training events
- Keep the practice social media accounts relevant and up to date
Facilities Support (Secondary Focus)
- Support the Practice Management Assistant with facilities-related tasks as required
- Assist with room setup, equipment moves and minor facilities issues
- Support contractor access and basic checks when needed
- Report facilities concerns promptly and accurately
Communication and Team Working
- Work collaboratively with the Practice Management Assistant and management team
- Provide calm, clear and supportive assistance to clinical and non-clinical staff
- Communicate IT issues and progress updates clearly
- Always maintain professionalism and discretion
Out of Scope
This role does not include:
- Strategic IT planning or procurement
- Ownership of IT policy or governance
- Major IT projects or system implementation
- Line management responsibilities
These responsibilities remain with the Practice Management Team.
Person Specification
Experience
Essential
- Practical experience troubleshooting IT issues
- Experience supporting users in a busy operational environment
- Confidence working with IT hardware and software
Desirable
- Experience in a healthcare or GP practice setting
- Familiarity with NHS IT environments
- Awareness of clinical systems (user level)
Qualifications
Essential
- GCSE grade A to C in English and Maths - or equivalent
Desirable
- Qualification or training in IT or digital systems
Skills
Essential
- Strong problem-solving skills
- Ability to remain calm under pressure
- Clear communication with technical and non-technical users
- Good organisational and time-management skills
- Excellent time management (Planning & Organising)
- Ability to work independently and as part of a team
Personal Qualities
Essential
- Proactive and solution-focused
- Approachable and supportive
- Reliable and accountable
- Flexible and adaptable
- Professional and discreet
Person Specification
Experience
Essential
- Practical experience troubleshooting IT issues
- Experience supporting users in a busy operational environment
- Confidence working with IT hardware and software
Desirable
- Experience in a healthcare or GP practice setting
- Familiarity with NHS IT environments
- Awareness of clinical systems (user level)
Qualifications
Essential
- GCSE grade A to C in English and Maths - or equivalent
Desirable
- Qualification or training in IT or digital systems
Skills
Essential
- Strong problem-solving skills
- Ability to remain calm under pressure
- Clear communication with technical and non-technical users
- Good organisational and time-management skills
- Excellent time management (Planning & Organising)
- Ability to work independently and as part of a team
Personal Qualities
Essential
- Proactive and solution-focused
- Approachable and supportive
- Reliable and accountable
- Flexible and adaptable
- Professional and discreet
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
