Job summary
Were excited to be recruiting a General Practice Assistant (GPA) with clinical elements to join our friendly and forward-thinking team at Voyager Family Health. This is a great opportunity for someone who enjoys a role with real variety, combining hands-on clinical tasks with essential administrative support that helps our clinicians deliver safe, efficient and compassionate care.
As a GPA, youll play a key part in supporting our GPs and the Urgent Care Team, helping us provide a smooth patient journey and maintain high standards of care. The role is ideal for someone who is organised, confident, enjoys working with people, and is keen to develop new skills. Youll be fully supported with in-house training and clear supervision, ensuring you feel confident in both the clinical and administrative aspects of the role.
Youll also contribute to an important area of our work by supporting the safeguarding team through preparing Section 17 and Section 47 reports, making a meaningful impact on the safety and wellbeing of children and families.
If youre proactive, motivated, and looking for a role where every day is different, this could be the perfect next step.
Main duties of the job
In this varied role, youll provide a combination of administrative and basic clinical support to help keep our services running smoothly. Working closely with our Urgent Care Team, your day may include assisting with same-day assessments, carrying out simple clinical tasks such as observations, ECGs, urinalysis and phlebotomy (if trained), and helping prepare patients for examinations.
On the administrative side, youll support clinicians by organising routine tasks that keep care flowing efficiently, such as handling clinical documents, coding information into records, arranging follow-up actions, preparing basic forms, overseeing medical reports, and helping with audits or data searches. Youll also be a key contact for liaising with outside agencies when needed.
A unique and important part of this role includes supporting our safeguarding processes. Youll help prepare accurate, high-quality Section 17 (Child in Need) and Section 47 (Child Protection) reports by gathering relevant patient information and ensuring timely submission.
Youll always work under supervision and within clear protocols, with the opportunity to develop your skills as the role grows.
About us
Voyager Family Health is a well-established, innovative GP practice in Farnborough, known for our friendly atmosphere, strong teamwork and commitment to providing high-quality, patient-centred care. We pride ourselves on being a supportive, welcoming organisation where staff are valued, listened to and encouraged to grow.
Our mission is to deliver timely, respectful and compassionate care to our community, while maintaining a positive working environment that supports learning, wellbeing and collaboration. We believe in treating both patients and colleagues with dignity, kindness and integrity, and were proud of the warm, inclusive culture weve created.
Youll be joining a dynamic multidisciplinary team where no two days are the same. Our clinicians, nurses, urgent care staff and administrative teams work closely together, sharing knowledge and supporting each other to deliver excellent care. We also promote continuous improvement and offer training and development opportunities to help you build confidence and progress in your role.
If youre looking to join a practice where teamwork matters, ideas are welcomed and you can make a real difference every day, Voyager Family Health is the place for you.
Job description
Job responsibilities
The General Practice Assistant role (GPA) is an
enhanced administrative role, with somebasic, clinical elements.
The
General Practice Assistant supports GPs and the wider practice team in
delivering high-quality, efficient patient care. The GPA role bridges
administrative and basic clinical tasks, allowing clinicians to focus more on
complex patient needs. The post holder works under supervision, following
protocols and procedures, and contributes to improved patient experience and practice
efficiency.
The General Practice Assistant will support the smooth running of
clinics by performing the more routine administration tasks on behalf of the
GP, freeing up their time to focus on the patient. In addition, the postholder
will support the safeguarding
process by completing Section 47 (child protection) and Section 17 (child in
need) reports as required, ensuring timely, accurate and comprehensive
information is shared with local authority childrens services. The GPA must
ensure that they work within and recognise their scope of ability, escalating
any concerns to the GP.
The post holder will work closely with the Urgent Care Team to
help manage high demand periods, support rapid patient assessment, and
contribute to timely care delivery.
This is a developing role for a candidate with a good
knowledge of clinical coding and will include in-house competency training to
ensure you are able to undertake the role effectively.
Administrative
responsibilities:
a.
Sorting
all clinical documents and prioritising for each GP in terms of actions needed
b.
Extracting
all information from clinical letters that needs coding and adding to patient notes
c.
Arranging
appointments, tests, and any other follow-up actions generated by clinical
letters or as instructed by the GP
d.
Liaison
with patients regarding coding concerns and errors on medical records
e.
Be
the lead contact for communication with our outsourced workflow team
f.
Helping
the doctor liaise with outside agencies as required
g.
Signposting
some documents to others such as clinical pharmacist etc.
h.
Collecting
basic information from a patient following a pro forma
i.
Completing
basic (non-opinion) forms and core elements of some forms for the GP to approve
and sign such as insurance forms, mortgage, benefits agency forms etc
j.
Oversee
the medical reports process
k.
Assist
in the induction process of medical students and GP registrars at the practice
l.
Working
closely with the Quality Outcomes Team Lead to ensure that GPs know what to
prioritise
m.
Assisting
the practice in audit and quality improvement projects
n.
Running
clinical database searches as required
o.
Chaperoning
p.
Contribute
to statutory safeguarding processes by preparing and submitting high-quality
Section 47 (child protection) and Section 17 (child in need) reports when
requested by childrens social care. This includes gathering relevant clinical
and contextual information, ensuring accuracy and clarity, and submitting
reports within required timeframes to support multi-agency decision-making.
Clinical
Support (under supervision):
a.
Take
and record basic observations (e.g. blood pressure, pulse, height, weight,
temperature).
b.
Perform
urinalysis, ECGs, and venepuncture (if trained).
c.
Support
GPs and the urgent care team with same-day patient assessments.
d.
Support
GPs during consultations (e.g. chaperoning, note taking).
e.
Assist
in preparing patients for examinations and investigations.
f.
Carry
out long-term condition reviews elements (e.g. smoking status, BMI, lifestyle
questionnaires).
g.
Provide
basic health information and signposting to services.
h.
Support
with call and recall systems, follow-up appointments, and patient flow.
Job description
Job responsibilities
The General Practice Assistant role (GPA) is an
enhanced administrative role, with somebasic, clinical elements.
The
General Practice Assistant supports GPs and the wider practice team in
delivering high-quality, efficient patient care. The GPA role bridges
administrative and basic clinical tasks, allowing clinicians to focus more on
complex patient needs. The post holder works under supervision, following
protocols and procedures, and contributes to improved patient experience and practice
efficiency.
The General Practice Assistant will support the smooth running of
clinics by performing the more routine administration tasks on behalf of the
GP, freeing up their time to focus on the patient. In addition, the postholder
will support the safeguarding
process by completing Section 47 (child protection) and Section 17 (child in
need) reports as required, ensuring timely, accurate and comprehensive
information is shared with local authority childrens services. The GPA must
ensure that they work within and recognise their scope of ability, escalating
any concerns to the GP.
The post holder will work closely with the Urgent Care Team to
help manage high demand periods, support rapid patient assessment, and
contribute to timely care delivery.
This is a developing role for a candidate with a good
knowledge of clinical coding and will include in-house competency training to
ensure you are able to undertake the role effectively.
Administrative
responsibilities:
a.
Sorting
all clinical documents and prioritising for each GP in terms of actions needed
b.
Extracting
all information from clinical letters that needs coding and adding to patient notes
c.
Arranging
appointments, tests, and any other follow-up actions generated by clinical
letters or as instructed by the GP
d.
Liaison
with patients regarding coding concerns and errors on medical records
e.
Be
the lead contact for communication with our outsourced workflow team
f.
Helping
the doctor liaise with outside agencies as required
g.
Signposting
some documents to others such as clinical pharmacist etc.
h.
Collecting
basic information from a patient following a pro forma
i.
Completing
basic (non-opinion) forms and core elements of some forms for the GP to approve
and sign such as insurance forms, mortgage, benefits agency forms etc
j.
Oversee
the medical reports process
k.
Assist
in the induction process of medical students and GP registrars at the practice
l.
Working
closely with the Quality Outcomes Team Lead to ensure that GPs know what to
prioritise
m.
Assisting
the practice in audit and quality improvement projects
n.
Running
clinical database searches as required
o.
Chaperoning
p.
Contribute
to statutory safeguarding processes by preparing and submitting high-quality
Section 47 (child protection) and Section 17 (child in need) reports when
requested by childrens social care. This includes gathering relevant clinical
and contextual information, ensuring accuracy and clarity, and submitting
reports within required timeframes to support multi-agency decision-making.
Clinical
Support (under supervision):
a.
Take
and record basic observations (e.g. blood pressure, pulse, height, weight,
temperature).
b.
Perform
urinalysis, ECGs, and venepuncture (if trained).
c.
Support
GPs and the urgent care team with same-day patient assessments.
d.
Support
GPs during consultations (e.g. chaperoning, note taking).
e.
Assist
in preparing patients for examinations and investigations.
f.
Carry
out long-term condition reviews elements (e.g. smoking status, BMI, lifestyle
questionnaires).
g.
Provide
basic health information and signposting to services.
h.
Support
with call and recall systems, follow-up appointments, and patient flow.
Person Specification
Experience
Essential
- Experience of working with the public
- Experience of working in a health care setting
- NHS / Primary Care General Practice experience
- Relevant safeguarding experience (LEVEL 3)
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Always maintain confidentiality and adhere to information governance
- standards
Qualifications
Essential
- Good standard of education with good literacy and numeracy skills
Desirable
- Educated to A level standard
- GPA accredited training
- NHS Care Certificate
Skills
Essential
- Good communication skills (written and oral)
- Strong IT skills Microsoft Excel/Word/Outlook
- Clear, polite telephone manner
- Proficient in the use of Office and Outlook programmes
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Ability to explain clearly and concisely to patients
- Accuracy and attention to detail
- Clinical Systems knowledge
- Proficient at medical coding
- Effective time management (Planning & Organising)
- Proven problem solving & analytical skills
- Ability to develop, implement and embed policy and procedure
Desirable
- Venepuncture / ECG / obs taking skills
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated and proactive
- Excellent interpersonal skills
- Ability to use initiative and judgement
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Effectively able to communicate and understand the needs of the patient
- Ability to work under pressure
- Confident, assertive, and resilient
Person Specification
Experience
Essential
- Experience of working with the public
- Experience of working in a health care setting
- NHS / Primary Care General Practice experience
- Relevant safeguarding experience (LEVEL 3)
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Always maintain confidentiality and adhere to information governance
- standards
Qualifications
Essential
- Good standard of education with good literacy and numeracy skills
Desirable
- Educated to A level standard
- GPA accredited training
- NHS Care Certificate
Skills
Essential
- Good communication skills (written and oral)
- Strong IT skills Microsoft Excel/Word/Outlook
- Clear, polite telephone manner
- Proficient in the use of Office and Outlook programmes
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Ability to explain clearly and concisely to patients
- Accuracy and attention to detail
- Clinical Systems knowledge
- Proficient at medical coding
- Effective time management (Planning & Organising)
- Proven problem solving & analytical skills
- Ability to develop, implement and embed policy and procedure
Desirable
- Venepuncture / ECG / obs taking skills
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated and proactive
- Excellent interpersonal skills
- Ability to use initiative and judgement
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Effectively able to communicate and understand the needs of the patient
- Ability to work under pressure
- Confident, assertive, and resilient
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
