Job summary
Are you looking for an exciting new role working with a fantastic and supportive team? If so, we would love to hear from you.
Voyager Family Health is a busy GP Surgery, based in Farnborough, Hampshire. We are currently looking to recruit a part-time medical receptionist to join our friendly team.
We have one position available and the hours are made up of a combination of mornings and afternoons, Monday to Friday. Once you are given your hours they are fixed and overtime to help cover holidays is also available. Our opening hours are 0800-1830, so you would need to be available to work between these hours.
Main duties of the job
The role will require you to provide a competent and professional, quality service to our patients liaising between the GPs, other clinical staff and non-clinical staff to support the smooth running of the surgery on a daily basis.
You will be responsible for undertaking a wide range of busy reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
This role requires working in an busy, changeable, challenging and fast paced environment, so the ability to remain calm under pressure and adapt to new ways of working is absolutely essential!
About us
We can offer an excellent working environment in the newly converted Farnborough Centre for Health. We have around 20,000 patients and a large clinical team who are supported by our fantastic Patient Services Team. Although the largest practice in Farnborough, we are a friendly team and work hard to maintain our family atmosphere with a strong ethos of teamwork and mutual support.
The post holder must have a positive approach to work, enjoy working as part of a team and understand and demonstrate excellent customer care and communication skills.
Experience in General Practice is not essential - our patient services team have a wide variety of backgrounds and skills, and we are always looking to add to this. As an accredited training practice, we have a comprehensive induction programme with ongoing training and support. There is always opportunity to progress and learn new skills.
Patient Services is made up of 17 skilled team members who spend their time between the telephone hub, the reception desk and in the admin office. They support a team of 30+ clinicians and are a vital part of our organisation. We can offer a wonderful working environment in our new building, surrounded by a friendly team. If you are confident that you meet the criteria listed and are looking for a challenging, but rewarding role, we look forward to hearing from you.
Job description
Job responsibilities
Primary Responsibilities
The
following are the core responsibilities of the Medical Receptionist. There
may be on occasion, a requirement to carry out other tasks; this will be
dependent upon factors such as workload and staffing levels:
a.
Maintaining and monitoring the practice appointment
system to a high standard to ensure smooth, efficient running of all clinics.
b.
Process in-person, telephone and e-requests for
appointments
c.
Answer incoming phone calls & transferring them or
dealing with the callers request appropriately and in a timely fashion
d.
Signpost patients to the correct service
e.
Process incoming and outgoing mail
f.
Initiating contact with and responding to requests from
patients, team members and external agencies
g.
Photocopy documentation as required
h.
File and store records
i.
Data entry of new registrations and relevant patient
information and process change of address
j.
Input data into the patients healthcare records as
necessary
k.
Manage all queries and tasks (including administrative
queries) as necessary in an efficient manner
l.
Maintain a clean, tidy, effective working area at all
times
m.
Monitor and maintain the reception area, waiting room
and notice boards keeping them tidy and up to date
n.
Support all clinical staff with general tasks as
requested
o.
Arrange home visits for housebound patients
p.
Keep up to date with changes to protocol and ensure
that all internal correspondence is read
q.
Support administrative and reception staff, providing
cover during staff absences
r.
Complete opening and closing procedures in accordance
with office protocol
Secondary Responsibilities
In addition
to the primary responsibilities, the Medical Receptionist may be requested
to:
a.
Partake in audit as directed by the Quality Lead
b.
Ensure signed prescriptions are filed accurately, ready
to be collected by patients, pharmacies or sent by post
c.
Enable patients to have initial access to the NHS App system
d.
Arrange interpretation services when requested
Job description
Job responsibilities
Primary Responsibilities
The
following are the core responsibilities of the Medical Receptionist. There
may be on occasion, a requirement to carry out other tasks; this will be
dependent upon factors such as workload and staffing levels:
a.
Maintaining and monitoring the practice appointment
system to a high standard to ensure smooth, efficient running of all clinics.
b.
Process in-person, telephone and e-requests for
appointments
c.
Answer incoming phone calls & transferring them or
dealing with the callers request appropriately and in a timely fashion
d.
Signpost patients to the correct service
e.
Process incoming and outgoing mail
f.
Initiating contact with and responding to requests from
patients, team members and external agencies
g.
Photocopy documentation as required
h.
File and store records
i.
Data entry of new registrations and relevant patient
information and process change of address
j.
Input data into the patients healthcare records as
necessary
k.
Manage all queries and tasks (including administrative
queries) as necessary in an efficient manner
l.
Maintain a clean, tidy, effective working area at all
times
m.
Monitor and maintain the reception area, waiting room
and notice boards keeping them tidy and up to date
n.
Support all clinical staff with general tasks as
requested
o.
Arrange home visits for housebound patients
p.
Keep up to date with changes to protocol and ensure
that all internal correspondence is read
q.
Support administrative and reception staff, providing
cover during staff absences
r.
Complete opening and closing procedures in accordance
with office protocol
Secondary Responsibilities
In addition
to the primary responsibilities, the Medical Receptionist may be requested
to:
a.
Partake in audit as directed by the Quality Lead
b.
Ensure signed prescriptions are filed accurately, ready
to be collected by patients, pharmacies or sent by post
c.
Enable patients to have initial access to the NHS App system
d.
Arrange interpretation services when requested
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative / receptionist duties
Desirable
- Experience of working in a health care setting
- Skills
Qualifications
Essential
- GCSE Mathematics & English (C or above)
Desirable
- NVQ Level 2 in Health and Social Care
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative / receptionist duties
Desirable
- Experience of working in a health care setting
- Skills
Qualifications
Essential
- GCSE Mathematics & English (C or above)
Desirable
- NVQ Level 2 in Health and Social Care
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
