Prescriptions Administrator

Job description

Job responsibilities

The post-holder is a Prescription Administrator.

The prescription administrator will be responsible for the accurate and timely processing of prescription requests for the entitled population, liaising effectively with all relevant personnel. They will also be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team.

Duties can include, but are not limited to, the processing of prescriptions in electronic and hard copy format, including online requests. In addition, they will be responsible for supporting the administration and receptionist teams with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.

The post holder will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

The post-holder will be an integral part of the general practice team.

Primary key responsibilities

The following are the core responsibilities of a Prescription Clerk in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Support in the management of prescriptions, ensuring they are processed accurately and efficiently

b. Accurately detail information on patients records within the clinical system

c. Process prescription requests received by any means of communication in accordance with practice protocol

d. Produce prescriptions for the GP to sign in an acceptable timeframe

e. Ensure all prescription requests are processed and are ready for collection within the required and expected timeframe

f. Generate requests for medication on behalf of the patient for non-repeat items

g. Actively encourage patients to reconcile medications to facilitate monthly collections

h. Discuss with patients their requirements, encouraging patients to order only what they require

i. Act upon compliance issues, liaising with the appropriate clinician

j. Ensure medication reviews are arranged by maintaining an accurate recall system

k. Effectively liaise with external services, i.e., district nurses, to ensure medicaments are arranged for housebound patients

l. Initiate contact with and respond to, requests from patients, team members and external agencies

m. Scan and photocopy documentation as required

n. Manage all queries as necessary in an efficient manner

o. Record and report adverse reactions accurately and appropriately

p. Conduct system searches as requested

p. Undertake a broad spectrum of administrative duties commensurate with the role

q. Process incoming and outgoing mail

r. File and store records as required

s. Process changes to patient registration, deduction or record and new patient registration.

t. Input data into the patients healthcare record as necessary

u. Be an integral part of the general practice team

v. Act as a chaperone as required

w. Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

x. Support in the delivery of enhanced services and other service requirements

y. Undertake all mandatory training and induction programmes

z. Contribute to and embrace the spectrum of clinical governance

aa. Maintain a clean, tidy, effective working area at all times

bb. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.

Wider responsibilities

In addition to the primary responsibilities, the Prescription Clerk has the following wider responsibilities:

a. Support administrative staff, providing cover during staff absences

b. Participate in local initiatives and audits to enhance service delivery and patient care

c. Support the Practice Manager in reviewing and updating the Prescribing Policy and SOPs

d. Support and participate in shared learning

Person Specification

Qualifications

Essential

• A good standard of education, with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English

Desirable

• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare setting

Desirable

• Experience of administrative duties and/or as prescription clerk

Skills and Knowledge

Essential

• Excellent communication skills and effective in communicating and understanding patient needs
• Competent in the use of MS Office and Outlook
• Ability to use own initiative, discretion, and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Excellent communication skills and effective in communicating and understanding patient needs
• Sensitive and empathetic in distressing situations
• Clinical IT system user skills and the ability to record accurate notes
• Effectively utilise resources
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Clear, polite telephone manner
• Flexible and cooperative
• Motivated
• Understanding of safeguarding adults and children
• Knowledge of and ability to work to key policies and procedures

Desirable

• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Good organisational skills
• Chaperone procedure
• Demonstrate personal accountability, emotional resilience and ability to work well under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avisford Medical Group

Address

Middleton Medical Centre

Shrubbs Drive

Bognor Regis

West Sussex

PO227SR

Employer's website

https://www.avisford.co.uk (Opens in a new tab)