Job summary
Due to the ongoing development work within the local area and the increase to the patient population we are looking to recruit a new team member for our friendly reception team.
The position available is for part-time and for 25 hours per week. Hours will need to be worked between 8:00 - 18:30, Monday to Friday within an agreed shift pattern
Please be aware that our team work across both sites in Yapton and Middleton.
Previous experience of working in a GP surgery would be beneficial as would previous customer service experience.
Benefits include:
Company pension scheme5 weeks annual leaveFree onsite parking
Job Types: Part-time, Permanent
Pay: Up to £14,872.00 per year
Main duties of the job
To be responsible for undertaking a wide range of reception duties
and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to,
greeting and directing patients, effective use of the appointment system,
booking appointments, the processing of information and assisting patients as
required.
To act as the central point of contact for patients, the
distribution of information, messages and enquiries for the clinical team,
liaising with multi-disciplinary team members and external agencies such as
secondary care and community service providers.
About us
Avisford Medical Group, is a busy surgery situated in dual sites at Yapton and Middleton-on-Sea. We are a team of 48 experienced clinical and non clinical members all striving to give our 12,500 population the best possible care.
Job description
Job responsibilities
The following are the core responsibilities of
the Receptionist.
- Maintain
and monitor the practice appointment system
- Process
personal, telephone and e-requests for appointments and enquiries
- Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
- Signpost
patients to the correct service
- Initiating
contact with and responding to, requests from patients, team members and
external agencies
- Clinically
code data on Systmone
- Photocopy
documentation as required
- Data
entry of new and temporary registrations and relevant patient information as
required
- Input
data into patients healthcare records as necessary
- Direct
requests for information, i.e., SAR, insurance/solicitors letters and DVLA
forms to the administrative team
- Manage
all queries as necessary in an efficient manner
- Carry
out system searches as requested
- Maintain
a clean, tidy, effective working area at all times
- Monitor
and maintain the reception area and notice boards
- Support
all clinical staff with general tasks as requested
- Action
incoming emails and correspondence as necessary
- Scan
patient related documentation and attach scanned documents to patients
healthcare records
- Complete
opening and closing procedures in accordance with the duty rota
- As
required support in the management of repeat prescriptions, ensuring they are
processed accurately and efficiently
Job description
Job responsibilities
The following are the core responsibilities of
the Receptionist.
- Maintain
and monitor the practice appointment system
- Process
personal, telephone and e-requests for appointments and enquiries
- Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
- Signpost
patients to the correct service
- Initiating
contact with and responding to, requests from patients, team members and
external agencies
- Clinically
code data on Systmone
- Photocopy
documentation as required
- Data
entry of new and temporary registrations and relevant patient information as
required
- Input
data into patients healthcare records as necessary
- Direct
requests for information, i.e., SAR, insurance/solicitors letters and DVLA
forms to the administrative team
- Manage
all queries as necessary in an efficient manner
- Carry
out system searches as requested
- Maintain
a clean, tidy, effective working area at all times
- Monitor
and maintain the reception area and notice boards
- Support
all clinical staff with general tasks as requested
- Action
incoming emails and correspondence as necessary
- Scan
patient related documentation and attach scanned documents to patients
healthcare records
- Complete
opening and closing procedures in accordance with the duty rota
- As
required support in the management of repeat prescriptions, ensuring they are
processed accurately and efficiently
Person Specification
Qualifications
Essential
- GCSE or Equivalent Grade A-C in English and Maths
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a GP Practice or health care setting
Person Specification
Qualifications
Essential
- GCSE or Equivalent Grade A-C in English and Maths
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a GP Practice or health care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
