Job summary
An
exciting opportunity has arisen for an enthusiastic and self-motivated individual
looking for their next challenge.
We
are currently looking for someone who can provide the necessary leadership and
support to take our well-established team forward.
While
experience of the NHS and Primary Care would be extremely desirable, it is not
essential. A proven track record of managing and motivating people is a must.
However,
if you haven't got the experience of managing people but you are keen to learn
and are looking for a new challenge, then we would still like to hear from
you.
We
are looking for the right person to join our team and that allows some
flexibility.
Main duties of the job
We are looking for the right person to be responsible for the day-to-day
leadership and management of all reception and administrative staff ensuring
all functions are carried out in accordance with agreed procedures, protocols
and timescales.
Providing first line
management to the reception and administrative team, ensuring their training
needs and personal development needs are met through annual development reviews
and any individual issues are addressed in line with appropriate human resources
policies.
About us
We
are a well-established training Practice based across the City of Durham with recently
refurbished premises in Bearpark, Framwellgate Moor and Gilesgate. Our combined list size is currently 14,500
across three sites.
We
are a friendly, innovative and supportive practice with an emphasis on work /
life balance.
If
you would like to arrange an informal visit, please contact us below.
Please
apply in writing, including your CV, to Helen Collier, Business Manager (Helen.collier2@nhs.net).
Closing
date: 25 November 2024
Interview
date: Week commencing 2 December 2024
Job description
Job responsibilities
To
provide first line management to the reception and administrative team,
ensuring their training needs and personal development needs are met through
annual development reviews and any individual issues are addressed in line
with appropriate human resources policies.
Support
effective communication within the practice team, with patients and carers
Oversee
the recruitment and retention of reception and administrative staff and
provide a general personnel management service
Support
and mentor reception and administrative staff, both as individuals and as
team members
Motivate,
support and monitor staff in the use of IT; organise, oversee and evaluate IT
training
Maintain
the Practices social media, Website and NHS Choices information
Deputise
for the Business Manager when required
Lead
the Practice Patient Forum, liaise with patient groups and PALS
Support
the Operational Manager with more complex enquiries from patients and
deputise where necessary as practice complaints officer
Deputise
for the Operational Manager where necessary with GP rotas
Convene
meetings, prepare agendas, write and distribute minutes as necessary
Act
as the IG Lead including the annual completion of the IG Toolkit and taking
the role of SIRO
Monitor
and facilitate the achievement of QOF & IIF indicators and the delivery
of Enhanced Services
Promote
high standards of data entry, data collection and lead the implementation of
snowmed
Keep
abreast of changes in employment legislation and NHS Contract changes
Support
the Practice to achieve the best possible outcomes within local incentive
schemes such as the ICB liaise scheme
Maintain
an awareness of the local implications of the Five Year Forward View eg
implementation of Primary Care Networks
The
above list of duties is not exhaustive and may be subject to change as deemed
necessary
Any
reasonable duties which may be requested from time-to-time
Job description
Job responsibilities
To
provide first line management to the reception and administrative team,
ensuring their training needs and personal development needs are met through
annual development reviews and any individual issues are addressed in line
with appropriate human resources policies.
Support
effective communication within the practice team, with patients and carers
Oversee
the recruitment and retention of reception and administrative staff and
provide a general personnel management service
Support
and mentor reception and administrative staff, both as individuals and as
team members
Motivate,
support and monitor staff in the use of IT; organise, oversee and evaluate IT
training
Maintain
the Practices social media, Website and NHS Choices information
Deputise
for the Business Manager when required
Lead
the Practice Patient Forum, liaise with patient groups and PALS
Support
the Operational Manager with more complex enquiries from patients and
deputise where necessary as practice complaints officer
Deputise
for the Operational Manager where necessary with GP rotas
Convene
meetings, prepare agendas, write and distribute minutes as necessary
Act
as the IG Lead including the annual completion of the IG Toolkit and taking
the role of SIRO
Monitor
and facilitate the achievement of QOF & IIF indicators and the delivery
of Enhanced Services
Promote
high standards of data entry, data collection and lead the implementation of
snowmed
Keep
abreast of changes in employment legislation and NHS Contract changes
Support
the Practice to achieve the best possible outcomes within local incentive
schemes such as the ICB liaise scheme
Maintain
an awareness of the local implications of the Five Year Forward View eg
implementation of Primary Care Networks
The
above list of duties is not exhaustive and may be subject to change as deemed
necessary
Any
reasonable duties which may be requested from time-to-time
Person Specification
Experience
Essential
- Practical experience of general business management
- Practical experience of managing and motivating people
- Demonstrable experience of working in the NHS
Desirable
- Demonstrable experience of working in a Primary Care setting
- Experience of managing change
Qualifications
Essential
- GCSE grade A to C English and Maths
Desirable
- HR Qualification
- European Computer Driving Licence (ECDL) or equivalent
Skills, behaviours and knowledge
Essential
- Excellent communication skills (Written and Oral)
- IT skills
- Time Management and the ability to work to deadlines
- Negotiation and conflict management
- Analytical skills
- Problem solving skills
- Interpersonal skills
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self-motivated
- Flexibility
- Confidentiality
- A detailed understanding of HR management principles and techniques
- A detailed understanding of General Business Management
- A working knowledge of employment legislation
- A working knowledge of health and safety legislation
Desirable
- Sound working knowledge of SystmOne
- Understanding NHS vaccination programmes
- A thorough understanding of the GMS/PMS contract competency framework
Person Specification
Experience
Essential
- Practical experience of general business management
- Practical experience of managing and motivating people
- Demonstrable experience of working in the NHS
Desirable
- Demonstrable experience of working in a Primary Care setting
- Experience of managing change
Qualifications
Essential
- GCSE grade A to C English and Maths
Desirable
- HR Qualification
- European Computer Driving Licence (ECDL) or equivalent
Skills, behaviours and knowledge
Essential
- Excellent communication skills (Written and Oral)
- IT skills
- Time Management and the ability to work to deadlines
- Negotiation and conflict management
- Analytical skills
- Problem solving skills
- Interpersonal skills
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self-motivated
- Flexibility
- Confidentiality
- A detailed understanding of HR management principles and techniques
- A detailed understanding of General Business Management
- A working knowledge of employment legislation
- A working knowledge of health and safety legislation
Desirable
- Sound working knowledge of SystmOne
- Understanding NHS vaccination programmes
- A thorough understanding of the GMS/PMS contract competency framework
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
