Practice Support Administrator

Job description

Job responsibilities

Patient Administration

• Acknowledging new patient records
• Register new patient records
• To sort and date stamp all incoming patient related mail
• To scan documents onto the clinical systems
• To manage medical requests and respond accordingly
• Ensure correspondence is appropriately actioned when the clinician is not required to view it
• Be able to locate documents as need by the clinical and non-clinical user
• Carry out other administration related tasks as delegated by supervisor/manager

• Greeting and booking in patients for surgeries and clinics
• Dealing with patient enquiries efficiently and courteously
• Signposting patients to the correct service
• Initiating contact with and responding to requests from patients, team members, and external agencies
• Input data into patient's healthcare records as necessary
• Direct requests for information i.e., SARs, insurance and DVLA forms to the relevant team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Always maintain a clean tidy effective working area
• Support all clinical team's general tasks as requested
• To ensure that all visitors and telephone callers to the practice are greeted professionally
• To ensure all telephone calls are managed appropriately
• To ensure all e-requests are dealt with
• To manage the flow of patients arriving at the reception desk for appoints, prescriptions, or queries
• To administer the e-consultation process

• Ensuring specimens are ready for the daily courier driver
• To work in accordance with written protocols
• Scanning of documents onto the EMIS system
• Opening and distribution of practice post and ensuring outgoing post is documented in the post book
• Changing details on EMIS as required

• To provide administrative support including typing referral letters, and arranging appointments with secondary care and follow up arrangements as required e.g., choose and book
• Dealing with patient notes, tasks, and screen messages from colleagues
• Dealing with all patients and their relatives/carers and external agencies in a caring and professional manner
• General secretarial duties
• Dealing with telephone enquiries to and from but not limited to the follow: patients, secretaries, and colleagues at hospitals and outside agencies
• Undertaking routine clinical administration duties and other tasks relevant to

Person Specification

Person Specification

Essential

• Excellent communication skills (E)
• Clear polite telephone manner (E)
• Be computer literate and operate commonly used IT packages (E)
• Able to work as part of a team (E)
• Good interpersonal skills (E)
• Polite and confident (E)
• Flexible and cooperative (E)
• Sensitive and empathetic in distressing situations (E)
• Ability to work under pressure (E)

Qualifications

Essential

• Education to GCSE level or equivalent experience (E)

Desirable

• Administration Qualification (D)

Experience

Essential

• Previous experience of administration in the health sector or be able to demonstrate transferable skills from other sectors (E)
• Good clear and confident communicator (E)
• Good standard of literacy (E)
• Ability to work under pressure and prioritise own workload (E)
• Experience working with the public (E)

Desirable

• Experience of EMIS (D)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Student Medical Practice

Address

4 Blenheim Walk

Leeds

LS2 9AE

Employer's website

https://www.leedsstudentmedicalpractice.co.uk/ (Opens in a new tab)