Job summary
The Riverside
Practice (GP Surgery) is looking to recruit a full time Practice/Business
Manager
We are looking for astrong and effective business manager who is looking for an exciting and challenging new opportunity? Do you have proven experience in successfully leading your team through a constantly changing environment?If so then you may well be the person we are looking for to take on our role as Practice Manager.
We
are a well organised and friendly practice offering high quality General
medical care (GMS) to 7200+ patients in March, Cambridgeshire. We have 2 GP
partners, 1 Salaried GP an experienced Advanced Nurse Practitioner & a
Nurse Practitioner and strong nursing team and a full complement of loyal and dedicated Primary Health
Care Team professionals.
Main duties of the job
Provide leadership and management to
enable the Practice to meet its agreed aims and objectives within a profitable,
efficient, safe and effective working environment.
Full Job Description is available at
https://www.riversidepractice.com/jobs/
About us
Our Practice is based in March which is a Fenland market town in the Isle of Ely area of Cambridgeshire, with larger cities of Ely, Peterborough and Cambridge within commutable distance.
We are situated in a large, spacious purpose built building which accommodates our 2 Partners, 1 salaried GP, 1 ANP, 1 NP & a team of nurses/HCAs as well as an experienced administrative team
We would like to recruit a Practice/Business Manager who can help us to continue building a great Practice.
As a Practice we are committed to:-
- Providing the best possible experience and clinical care for our patients.
- Investing in training and of all Employees
- Creating a positive work/life balance, we do not want our Practice Managers or team working late at night!
- Maintaining a supportive and friendly working environment
In return for your commitment to us we can offer a supportive team, a great working environment and competitive earnings and free car parking
Job description
Job responsibilities
Provide leadership and management to enable the Practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.
Job Responsibilities:
Strategic Management and Planning
The post holder will:
- Keep abreast of current affairs and identify potential threats and opportunities
- Contribute to Practice strategy; formulate objectives and research and develop ideas for future Practice development
- Monitor and evaluate performance of the Practice team against objectives; identify and manage change
- Develop and maintain effective communication both within the Practice and with relevant outside agencies
- Prepare and annually update the Practice Development Plan, oversee the implementation of the aims and objectives
- Assess and evaluate accommodation requirements and manage development and expansion plans
- Manage and communicate all necessary information to the Partnership as appropriate
Financial Management
- Manage Practice budgets and seek to maximise income and minimise costs
- Understand and report on the financial implications of contract and legislation changes
- Manage Practice accounts; submit year-end figures promptly and liaise with the Practice accountant
- Manage cash-flow, prepare regular forecasts and reports to the partners
- Manage and reconcile bank accounts
- Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions
- Manage partners drawings in line with accountants instruction
- Manage appropriate systems for handling and recording of cash and cheques and petty cash.
Organisational
- Manage and communicate all necessary information to the Partnership
- Convene meetings, prepare agendas and ensure distribution of minutes as necessary
- Develop Practice protocols and procedures, review and update as required
- Ensure that Practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place
- Manage the procurement of Practice equipment, supplies and services within target budgets
- Develop and review Health & Safety policies and procedures and keep abreast of current legislation
- Arrange appropriate insurance cover
- Ensure that the Practice has adequate disaster recovery procedures in place
- Arrange appropriate maintenance for Practice equipment
Patient Services
- Adopt a strategic approach to the development and management of patient services
- Ensure service development and delivery is in accordance with local and national guidelines
- Ensure that the Practice complies with NHS contractual obligations in relation to patient care
- Maintain registration policies and monitor patient turnover and capitation
- Oversee and/or develop repeat prescribing systems
- Oversee and/or develop and manage an effective appointments systems
- Oversee and/or organise surgery timetables, duty rotas and holiday cover
- Routinely monitor and assess Practice performance against patient access and demand management targets
- Develop and implement an effective complaints management system
- Liaise with patient groups and attend meeting that are held in the evenings
Information Management and Technology
- Evaluate and plan Practice IT implementation and modernisation
- Keep abreast of the latest development in primary care IT including
- Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training
- Set targets and monitoring standards for data entry and data collection
- Ensure that the Practice has effective IT data security, back-up, maintenance and disaster recovery plans in place
- Liaise with the appropriate NHS organisation regarding systems procurement, IT funding and national IT development programmes
- Maintain the Practices website.
Job description
Job responsibilities
Provide leadership and management to enable the Practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.
Job Responsibilities:
Strategic Management and Planning
The post holder will:
- Keep abreast of current affairs and identify potential threats and opportunities
- Contribute to Practice strategy; formulate objectives and research and develop ideas for future Practice development
- Monitor and evaluate performance of the Practice team against objectives; identify and manage change
- Develop and maintain effective communication both within the Practice and with relevant outside agencies
- Prepare and annually update the Practice Development Plan, oversee the implementation of the aims and objectives
- Assess and evaluate accommodation requirements and manage development and expansion plans
- Manage and communicate all necessary information to the Partnership as appropriate
Financial Management
- Manage Practice budgets and seek to maximise income and minimise costs
- Understand and report on the financial implications of contract and legislation changes
- Manage Practice accounts; submit year-end figures promptly and liaise with the Practice accountant
- Manage cash-flow, prepare regular forecasts and reports to the partners
- Manage and reconcile bank accounts
- Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions
- Manage partners drawings in line with accountants instruction
- Manage appropriate systems for handling and recording of cash and cheques and petty cash.
Organisational
- Manage and communicate all necessary information to the Partnership
- Convene meetings, prepare agendas and ensure distribution of minutes as necessary
- Develop Practice protocols and procedures, review and update as required
- Ensure that Practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place
- Manage the procurement of Practice equipment, supplies and services within target budgets
- Develop and review Health & Safety policies and procedures and keep abreast of current legislation
- Arrange appropriate insurance cover
- Ensure that the Practice has adequate disaster recovery procedures in place
- Arrange appropriate maintenance for Practice equipment
Patient Services
- Adopt a strategic approach to the development and management of patient services
- Ensure service development and delivery is in accordance with local and national guidelines
- Ensure that the Practice complies with NHS contractual obligations in relation to patient care
- Maintain registration policies and monitor patient turnover and capitation
- Oversee and/or develop repeat prescribing systems
- Oversee and/or develop and manage an effective appointments systems
- Oversee and/or organise surgery timetables, duty rotas and holiday cover
- Routinely monitor and assess Practice performance against patient access and demand management targets
- Develop and implement an effective complaints management system
- Liaise with patient groups and attend meeting that are held in the evenings
Information Management and Technology
- Evaluate and plan Practice IT implementation and modernisation
- Keep abreast of the latest development in primary care IT including
- Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training
- Set targets and monitoring standards for data entry and data collection
- Ensure that the Practice has effective IT data security, back-up, maintenance and disaster recovery plans in place
- Liaise with the appropriate NHS organisation regarding systems procurement, IT funding and national IT development programmes
- Maintain the Practices website.
Person Specification
Skills
Essential
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- SystmOne experienced user/trainer
- Effective time management (planning and organising)
- Ability to network and build relationships
- Proven problem solving and analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Experience
Essential
- Experience of working with the general public
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of working in a healthcare setting
- Experience of managing large multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
Desirable
- NHS/primary care general practice experience
- Relevant health and safety experience
Other Requirments
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
- Full UK driving licence
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy
Desirable
- Leadership and Management Qualification
- AMSPAR Qualification
- Educated to Degree level in healthcare or business
Person Specification
Skills
Essential
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- SystmOne experienced user/trainer
- Effective time management (planning and organising)
- Ability to network and build relationships
- Proven problem solving and analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Experience
Essential
- Experience of working with the general public
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of working in a healthcare setting
- Experience of managing large multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
Desirable
- NHS/primary care general practice experience
- Relevant health and safety experience
Other Requirments
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
- Full UK driving licence
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy
Desirable
- Leadership and Management Qualification
- AMSPAR Qualification
- Educated to Degree level in healthcare or business
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.