Job responsibilities
Job Title: Prescription
Clerk
Reports To: Prescription
Clerk Lead
Hours: 16
hours Monday & Tuesday plus one other morning/afternoon
Job Summary:
We are seeking a
detail-oriented and proactive Prescription Administrator to join our dynamic
primary care team. In this vital role, you will ensure the safe, accurate, and
timely processing of prescription requests while serving as a key liaison
between patients, clinicians, pharmacies, and external healthcare providers.
Youll be responsible for managing medication queries, updating patient records
with hospital correspondence, and supporting medicines optimisation
initiatives. Your work will directly contribute to improving patient care by
ensuring seamless prescription workflows, resolving supply issues, and
synchronising repeat medications. This is an excellent opportunity for someone
who thrives in a fast-paced environment, values precision, and enjoys making a
real difference in patient health and safety.
Job Responsibilities:
Prescription Clerk Duties:
- Process
routine prescription requests (via Syst1, email and paper repeats) within
2 working days of receipt.
- Manage
prescription queries accordingly.
- Liaise
with Practice Manager and clinical team with any areas of concern.
- Liaise
with medicines management team relating to any queries.
- Ensure
that patients are notified immediately of any medicines changes.
- Check
medication discharge summaries and other hospital correspondence and alter
any changes on patient records and then pass back to the GP.
- Liaise
with chemists, patients, nursing homes and hospitals when needed.
- Synchronise
medicines that are on repeat so they all finish at the same time.
- If
a medication review for a patient is overdue, book the patient with the
clinical pharmacist.
- If
there is a manufacturer's or supply problem, liaise with the chemist or
medicines optimisation team for an alternative. Issue prescription and
advise patient of the change.
- Add
new patients' medication and pass to GP.
- Check
for over and under usage of medication.
- Delete
medications that have not been issued for 12 months (every three months).
- Any
other reasonable administrative duties as directed by the Department
Supervisor, The Practice Manager or Partner.
General Responsibilities:
- Maintain
patient confidentiality and adhere to data protection regulations.
- Follow
practice protocols and procedures to ensure compliance and efficiency.
- Promote
a safe working environment by adhering to health and safety regulations.
- Support
equality and diversity in the workplace.
- Participate
in ongoing professional development and mandatory training.
- Communicate
effectively with colleagues, patients, and external healthcare providers.
- Contribute
to practice improvements and participate in audits.
Confidentiality:
In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation to
their health and other matters. They do
so in confidence and have the right to expect that staff will respect their
privacy and act appropriately
In the performance of the duties outlined in
this Job Description, the post-holder may have access to confidential
information relating to patients and their carers, Practice staff and other
healthcare workers. They may also have
access to information relating to the Practice as a business
organisation. All such information from any source is to be regarded as
strictly confidential
Information relating to patients, carers,
colleagues, other healthcare workers or the business of the Practice may only
be divulged to authorised persons in accordance with the Practice policies and
procedures relating to confidentiality and the protection of personal and
sensitive data
Practice
Protocols:
The practice has Protocols in place for
Clinical and Administrative tasks, staff are required to adhere to all Practice
Protocols, it is essential that all staff keep up to date with protocols and
advise of any changes needed. All
protocols are stored on the Practice Intranet.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and
others health, safety and security as defined in the practice Health &
Safety Policy, the practice Health & Safety Manual, and the practice
Infection Control policy and published procedures. This will include:
Using personal security systems within the
workplace according to Practice guidelines
Identifying the risks involved in work
activities and undertaking such activities in a way that manages those risks
Making effective use of training to update
knowledge and skills
Using appropriate infection control
procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety
hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient
areas generally clean, assisting in the maintenance of general standards of
cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control
training (minimum annually)
Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance
of peoples rights, interpreting them in a way that is consistent with Practice
procedures and policies, and current legislation
Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and
of the individual, is non-judgmental and respects their circumstances, feelings
priorities and rights.
Personal/Professional Development:
The post-holder will participate in any
training programme implemented by the Practice as part of this employment, such
training to include:
Participation in an annual individual
performance review, including taking responsibility for maintaining a record of
own personal and/or professional development
Taking responsibility for own development,
learning and performance and demonstrating skills and activities to others who
are undertaking similar work
Attend compulsory training, such as Fire
Awareness and infection control, and any other training the practice feels is
necessary for the safe running of the practice.
Quality:
The post-holder will strive to maintain
quality within the Practice, and will:
Alert other team members to issues of quality
and risk
Assess own performance and take accountability
for own actions, either directly or under supervision
Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to improve
and enhance the teams performance
Work effectively with individuals in other
agencies to meet patients needs
Effectively manage own time, workload and
resources
Communication:
The post-holder
should recognise the importance of effective communication within the team and
will strive to:
Communicate effectively with other team
members
Communicate effectively with patients and carers
Recognise peoples needs for alternative
methods of communication and respond accordingly
Contribution to the Implementation of
Services:
The post-holder will:
Apply Practice policies, protocols, standards
and guidance
Discuss with other members of the team how the
policies, protocols, standards and guidelines will affect own work
Participate in audits where appropriate