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The City Surgery

Practice Manager

The closing date is 20 August 2025

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Job summary

We are a small student based GP surgery in the heart of Cardiff, with an approximate list size of 6500 patients . We are seeking an organised, proactive, and personable Practice Manager to oversee the smooth day-to-day running of our practice. The successful candidate will work closely with our team to ensure operations run efficiently, patients receive excellent service, and compliance standards are maintained.

Main duties of the job

Key Responsibilities(not exhaustive)

  • Manage and coordinate daily operations of the practice
  • Oversee administrative processes, including scheduling, billing, and record-keeping
  • Lead and support the practice team, including recruitment, training, and appraisals
  • Ensure compliance with relevant regulations, policies, and quality standards
  • Liaise with suppliers, contractors, and external stakeholders
  • Develop and implement procedures to improve efficiency and service quality
  • Handle patient enquiries and resolve issues promptly and professionally
  • Managing and processing claims

Essential Skills & Experience

  • Proven experience in a management or senior administrative role (healthcare setting desirable but not essential)
  • Strong organisational and leadership skills
  • Excellent communication and interpersonal abilities
  • Proficient in Microsoft Office and practice management software (or ability to learn quickly)
  • Understanding of compliance and data protection requirements
  • Ability to manage multiple priorities and work independently

About us

We are a small, friendly and supportive team consisting of two GP's, one Nurse and four reception/admin staff. Our focus is on delivering high- quality, personalised care to our patients and we take pride in creating a possitive collaborative working environment.

Details

Date posted

11 August 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3893-25-0001

Job locations

187 City Road

Cardiff

CF24 3WD


Job description

Job responsibilities

  • Manage and coordinate daily operations of the practice
  • Oversee administrative processes, including scheduling, billing, and record-keeping
  • Lead and support the practice team, including recruitment, training, and appraisals
  • Ensure compliance with relevant regulations, policies, and quality standards
  • Liaise with suppliers, contractors, and external stakeholders
  • Develop and implement procedures to improve efficiency and service quality
  • Handle patient enquiries and resolve issues promptly and professionally
  • Managing and processing claims

The above list is not exhaustive and additional dities may be requiored to meet the needs of the practice.

Job description

Job responsibilities

  • Manage and coordinate daily operations of the practice
  • Oversee administrative processes, including scheduling, billing, and record-keeping
  • Lead and support the practice team, including recruitment, training, and appraisals
  • Ensure compliance with relevant regulations, policies, and quality standards
  • Liaise with suppliers, contractors, and external stakeholders
  • Develop and implement procedures to improve efficiency and service quality
  • Handle patient enquiries and resolve issues promptly and professionally
  • Managing and processing claims

The above list is not exhaustive and additional dities may be requiored to meet the needs of the practice.

Person Specification

Experience

Essential

  • Proven experience in a management or senior administrative role.
  • Strong organisational and leadership skills.
  • Excellent communication and interpersonal abilities.
  • Proficient in Microsoft Office and practice management software (or ability to learn quickly).
  • Understanding of compliance and data protection requirements.
  • Ability to manage multiple priorities and work independently.

Desirable

  • The ability to speak Welsh.
  • Experience working with the Emis/ Optum clinical system.
  • Experience with the IRIS GP payroll system.
  • Experience working in a GP Practice.
Person Specification

Experience

Essential

  • Proven experience in a management or senior administrative role.
  • Strong organisational and leadership skills.
  • Excellent communication and interpersonal abilities.
  • Proficient in Microsoft Office and practice management software (or ability to learn quickly).
  • Understanding of compliance and data protection requirements.
  • Ability to manage multiple priorities and work independently.

Desirable

  • The ability to speak Welsh.
  • Experience working with the Emis/ Optum clinical system.
  • Experience with the IRIS GP payroll system.
  • Experience working in a GP Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The City Surgery

Address

187 City Road

Cardiff

CF24 3WD


Employer's website

http://www.thecitysurgery.co.uk/home (Opens in a new tab)

Employer details

Employer name

The City Surgery

Address

187 City Road

Cardiff

CF24 3WD


Employer's website

http://www.thecitysurgery.co.uk/home (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Jikke Perry

practice.manager.w97056@wales.nhs.uk

02920437980

Details

Date posted

11 August 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3893-25-0001

Job locations

187 City Road

Cardiff

CF24 3WD


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