Go back
The Tredegar Practice

GP Receptionist

Information:

This job is now closed

Job summary

We are looking for an enthusiastic receptionist to join our friendly and supportive team. Ideally, we'd like someone with experience who is looking for a long-term position. You should be flexible, possess strong team values, be able to work in a fast-paced environment while providing a high-quality patient service. You will also need to possess a high level of organisational skills, have excellent communication skills with a good team spirit.

Main duties of the job

The position is for 24hours per week, 4 days. This is based on a 12:30 start and 18:30 finish. Working hours can vary, depending on the needs of the practice during sickness and annual leave. Flexibility is essential.

Duties include:

Covering reception desk, answering telephone calls, booking appointments, dealing with patient queries, ordering prescriptions, processing admin duties for clinical staff, general administration such as filing and liaising with other health care providers in a professional manner, and processing clinical letters and emails. The duties are variable, depending on what is required on the day.The applicant must have the ability to prioritise workload.

Applicants must have the ability to work within a team, have some experience in dealing with the public and basic IT skills.

Previous experience of working in General Practice is desirable however, training will be available for any candidates that show a passion for learning.

About us

Tredegar Practice is a well respected London GP practice, located in the heart of Bow, close to local transport services. There is free parking available on site.

Our aim is to provide our patients with an excellent standard of patient-centered care, with clinicians and patients jointly involved in all aspects of planning and delivering care to meet patients' health and well-being needs.

You will work with colleagues including a team of GPs, practice Nurse & Healthcare Assistant, administrative staff and a wide variety of other health professionals.

Details

Date posted

13 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£13.15 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A3888-24-0002

Job locations

The Tredegar Practice

35 St. Stephens Road

London

E3 5JD


Job description

Job responsibilities

Role Overview: As an NHS GP Receptionist, you will play a crucial role in the smooth operation of a General Practice (GP) clinic within the National Health Service (NHS) . Your primary responsibility will be to provide efficient administrative support and excellent customer service to patients and healthcare professionals.

Key Responsibilities

1. Opening or closing the practice in line with practice requirements

Maintaining Cleanliness and Safety- Ensuring the reception area and waiting room are clean and tidy.

2. Patient Interaction and Communication

Greet patients and visitors in a professional and friendly manner.

Answer phone calls, emails, and other communications promptly.

Address patient enquiries and provide information regarding practice services and procedures.

Conduct initial assessments and prioritise patient appointments based on urgency.

3. Appointment Scheduling and Management

Coordinate patient appointments, ensuring appropriate allocation of time slots and healthcare providers using the practice's electronic booking system.

Confirm appointments and follow up on cancellations or rescheduling.

Ensure that appointments are appropriately distributed to optimize clinic workflow.

4.Record Keeping and Data Entry

Maintain accurate electronic and paper-based patient records, ensuring compliance with data protection regulations.

Provide general administrative support, including filing and managing correspondence.

5. Administrative Duties

Maintain and update patient records, ensuring accuracy and confidentiality.

Process patient registrations, ensuring all required information is collected and entered onto the system.

Handle correspondence, including sending out appointment reminders and test results.

Assist with the preparation of medical reports and documents as needed.

6. Support for Medical Staff

Provide administrative support to doctors, nurses, and other healthcare professionals.

Coordinate with clinical staff to ensure smooth patient flow and efficient clinic operation.

To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays

7. Compliance and Confidentiality

Ensure compliance with NHS guidelines, policies, data protection regulations, and confidentiality standards.

Attend training sessions and stay updated on relevant healthcare regulations and best practices.

Report any issues or irregularities to the practice manager or appropriate authority.

Job description

Job responsibilities

Role Overview: As an NHS GP Receptionist, you will play a crucial role in the smooth operation of a General Practice (GP) clinic within the National Health Service (NHS) . Your primary responsibility will be to provide efficient administrative support and excellent customer service to patients and healthcare professionals.

Key Responsibilities

1. Opening or closing the practice in line with practice requirements

Maintaining Cleanliness and Safety- Ensuring the reception area and waiting room are clean and tidy.

2. Patient Interaction and Communication

Greet patients and visitors in a professional and friendly manner.

Answer phone calls, emails, and other communications promptly.

Address patient enquiries and provide information regarding practice services and procedures.

Conduct initial assessments and prioritise patient appointments based on urgency.

3. Appointment Scheduling and Management

Coordinate patient appointments, ensuring appropriate allocation of time slots and healthcare providers using the practice's electronic booking system.

Confirm appointments and follow up on cancellations or rescheduling.

Ensure that appointments are appropriately distributed to optimize clinic workflow.

4.Record Keeping and Data Entry

Maintain accurate electronic and paper-based patient records, ensuring compliance with data protection regulations.

Provide general administrative support, including filing and managing correspondence.

5. Administrative Duties

Maintain and update patient records, ensuring accuracy and confidentiality.

Process patient registrations, ensuring all required information is collected and entered onto the system.

Handle correspondence, including sending out appointment reminders and test results.

Assist with the preparation of medical reports and documents as needed.

6. Support for Medical Staff

Provide administrative support to doctors, nurses, and other healthcare professionals.

Coordinate with clinical staff to ensure smooth patient flow and efficient clinic operation.

To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays

7. Compliance and Confidentiality

Ensure compliance with NHS guidelines, policies, data protection regulations, and confidentiality standards.

Attend training sessions and stay updated on relevant healthcare regulations and best practices.

Report any issues or irregularities to the practice manager or appropriate authority.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths
  • 1 year admin experience

Desirable

  • 1 year GP experience
  • EMIS trained
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths
  • 1 year admin experience

Desirable

  • 1 year GP experience
  • EMIS trained

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Tredegar Practice

Address

The Tredegar Practice

35 St. Stephens Road

London

E3 5JD


Employer's website

https://www.tredegarpractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Tredegar Practice

Address

The Tredegar Practice

35 St. Stephens Road

London

E3 5JD


Employer's website

https://www.tredegarpractice.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Reception Coordinator

Ms Aaisha Islam

aaisha.islam@nhs.net

02089801822

Details

Date posted

13 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£13.15 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A3888-24-0002

Job locations

The Tredegar Practice

35 St. Stephens Road

London

E3 5JD


Privacy notice

The Tredegar Practice's privacy notice (opens in a new tab)