Reception Manager

Job summary

Mersham Medical Centre is looking for an experienced and confidentReception Managerto lead our busy front-of-house team and support the smooth running of our practice. This is a key leadership role for someone passionate about delivering an outstanding patient experience while ensuring efficient and professional reception services.

Who Were Looking For

We are seeking an organised, proactive, and confident individual with strong leadership skills and a passion for delivering excellent patient service.

You should have:

• Previous experience in a senior reception or supervisory roleexperience within a GP practice is highly desirable

• Strong knowledge ofEMISandDocman, and experience managing staff sickness and pay processes

• Proven ability to lead, motivate, and support a team

• Excellent communication, interpersonal, and organisational skills

• Experience managing appointment diaries, patient queries, and complex scheduling

• A calm, professional approach with the ability to manage a busy front-of-house environment

• Strong IT proficiency, multitasking ability, and attention to detail

Main duties of the job

As the face of our practice, you will play a vital role in ensuring exceptional patient care and effective day-to-day operations. You will be responsible for leading the reception team, managing workflows, and maintaining high standards across all front-of-house activity.

Your responsibilities will include:

• Leading, supervising, and developing the reception team

• Organising the reception rota, arranging cover, and managing annual leave

• Monitoring and managing staff sickness, ensuring accurate processes and reporting

• Completing all HR-related checks and duties, including maintaining up-to-date training and mandatory learning records

• Montly payroll

• Overseeing all daily reception operations and ensuring a smooth patient journey

• Managing appointment diaries across a busy GP practice

• Ensuring timely and effective handling of patient enquiries

• Collating staff working hours and payroll-related information for submission to the payroll team

• Monitoring QOF-related administrative tasks and ensuring the reception team remain compliant and up to date

• Overseeing stock management, including stationery checks and placing orders

• Collaborating closely with the wider clinical and management team to support effective service delivery

About us

You will be part of a supportive practice where your leadership helps shape the patient journey and contributes to the smooth operation of our services. This is an excellent opportunity for someone seeking a meaningful role within a well-established GP practice.