Job responsibilities
Summary of Post:
The receptionist is the first
contact between the patient and the practice.
She should be pleasant, helpful and accurate in communication. The reception staff are responsible for
ensuring the smooth running of the reception area.
Key Elements of the Job:
- To maintain medical confidentiality.
- To provide a friendly, helpful, accurate and
prompt service to the patients.
- Answering the telephone and conveying messages
- To perform the administrative tasks needed.
- To participate in the necessary training for the
position.
Confidentiality
Maintenance
of confidentiality is obligatory. The
administration staff must not pass on medical information about a patient to
anyone outside the Practice, without the express instruction from a Doctor or
the Practice Manager.
In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence and
have the right to expect that staff will respect their privacy and act
appropriately
In
performance of the duties outlined in this Job Description, the post-holder may
have access to confidential information relating to patients and their carers,
practice staff and other healthcare workers.
They may also have access to information relating to the practice as a
business organisation. All such
information from any source is to be regarded as strictly confidential.
Information
relating to patients, carers, colleagues and other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Communication
The
patients communicate with the practice either in person or via the
telephone. Communication should be
pleasant and helpful. Information must
be passed on accurately and with the appropriate urgency.
The
post holder should recognize the importance of effective communication within
the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods
of communication and respond accordingly.
Appointments
You
will be responsible for a proportion of the administration of the appointment
systems, for the G.P.s and Practice Nurses.
Home Visits
You
will also be responsible for the administration of the home visit book, with
the responsibility of recording home visits as requested by the patient, G.P.,
and District Nurse, with the responsibility of passing on urgent house calls to
the on-call Doctor.
Repeat prescriptions
You
will be responsible for taking requests for repeat prescriptions by the
patients, either in person or over the telephone.
Information for Patients
The
receptionists are responsible for the communication of information to the
patients at the Doctors, Practice Manager and Practice Nurse request. You will also facilitate the communication
between other members of the Primary Health Care Team.
You
will be responsible for dealing with day-to-day general enquiries from
patients.
Clerical Duties
As
part of your duties you will be required the file and retrieve patients medical
records, results and hospital letters.
You will also be responsible for entering information on to the
practices computer system, and retrieving information from the computer
system.
Key Tasks
- Answer telephone
calls and deal with queries promptly, responding or taking messages as
appropriate ensuring that an accurate, quality information service is
provided.
- To manage the
appointment system so that patients are able to see clinicians in
appropriate time and manner.
- Signpost patients to the most appropriate service for their care
- To open and organise
the distribution of the post
- To file information
into patients notes using scanning where appropriate.
- To photocopy and
file information
- To work flexibly
with colleagues to cover the opening hours of the surgery, including
opening and closing the surgery by arrangement.
- To attend training
sessions where relevant to work.
- Collecting data and
entering data on to the clinical system.
- Assist in the
recording and retrieving of information for QOF.
- Helping new
reception staff and training of new reception staff.
In addition: staff will be
required to:
- Issue repeat
prescriptions for checking and signing by the Doctors.
- Arrange clinics and
process data as required.
- Maintain stock rotation
- scanning of documentation into records
- Dealing with tasks
- Please note that this post will require you to travel between sites. The sites are approx. 2 miles apart, Hours of work are between 8am and 6.30pm
